15
Questions
Answers
The food in my
multi-cooker is not
cooking evenly
To ensure even cooking, cut foods such as vegetables into small,
evenly shaped pieces.
Foods such as root vegetables need to be placed at the bottom of
the multi-cooker so that they are in direct contact with cooker.
Root vegetables take longer to cook, so in order to have everything
cooked evenly, this is a must.
My food is too watery Too much liquid has been added to the cooking bowl. Only
small amounts of evaporation occur in multi-cookers at lower
temperatures, so it’s important to add up to 50% less cooking liquid
to a dish than you would if you were stove-top or oven cooking.
If you notice throughout the cooking time that you’ve added too
much liquid, remove the lid approximately an hour before the
cooking has finished, and cook the food on the high setting. This
allows the liquid to evaporate and thicken.
Can I heat the multi-
cooker empty?
No. The multi-cooker must never be placed on a stove-top, in the
oven, or heated in multi-cooker when empty.
Multi-cooker is
smoking when it is
first turned on
There may be manufacturing oil on the heating element or housing.
This can cause a slight smoking and/or burning smell during the
first few uses of your multi-cooker, but will stop after that.
Check that there is no spilled food residue on the heating element
or housing.
Unplug your multi-cooker and allow it to cool fully before cleaning it
thoroughly and towel drying before your next use.
Food is sticking/
burning on the
bottom of the
cooking bowl
You may need to add more liquid to your multi-cooker. If you do not
add liquid, food will dry up as it is cooking, causing it to stick and
burn.
Cooking with the multi-cooker uncovered can also cause these
problems.
You should not cook with the lid of the multi-cooker removed
unless you are thickening up the liquid towards the end of the
cooking process. If you cook with the lid off, the cooking liquid
evaporates, causing the food to dry out and burn.
Can I cook a roast
in the multi-cooker
without water?
Yes, if the multi-cooker is set to LOW. The liquid is needed to soften
and cook the vegetables properly. The more fat the meat has, the
less liquid is needed.
How can I remove
hard water stains
from my multi-
cooker?
Many things can cause a build-up of calcium deposits and limescale
inside your multi-cooker, including hard water or cooking dried
beans.
To remove stains empty the cooking bowl once you have finished
cooking. Add a small amount of washing up liquid and about
250ml vinegar to the hot water and leave it to soak overnight
if possible, or for a couple of hours. Do not wet the base of the
cooking bowl.
Once it has soaked, empty the cooking bowl and clean as normal.
6 - Troubleshooting
