13 of 13
Copyright © 2013 TouchTunes Interactive Networks
TouchTunes Interactive Networks
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec H4N 3L4
Canada
TouchTunes Interactive Networks
3455 Salt Creek Lane, Suite 100
Arlington Heights, IL 60005
USA
Technical Support
847-353-1954
[email protected]
6. Once the song you queued starts playing, the last line in the log should read “Download successful”.
Look at the line above, which will look like this:
Figure 17 Song download time
7. The underlined number above is the time it took for the song download. If this number is higher than
15-20 seconds, it means that when users will queue up a song while no paid music is playing, they will
have to wait for more than 15-20 seconds before their song plays. It also means other network
operations (myTouchTunes, mobile app, credit card transactions) may be slow or delayed, leading to
a degraded user experience.
Contacting TouchTunes Support
If you need help with or have questions about this document, contact TouchTunes by:
• Using the e-mail links on the Contacts page on the TouchTunes Dashboard at
https://operator.touchtunes.com
• Calling TouchTunes 24/7 Service Hotline at 847-353-1954
To help us assist you more effectively with problem reports, the following information may be required
when contacting TouchTunes Support:
• Jukebox ID and model (e.g., Virtuo, Ovation II, MX-1).
• The serial number of any component you believe to be defective.
• The date/time of the problem.
• Actions performed immediately before the problem occurred.
