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28
T
roubleshooting
Heated Toilet Seat
The toilet seat does
not get warm.
Is the toilet seat temperature setting turned
OFF or set too low?
Is the Timer Energy Saver activated?
Is the Auto Energy Saver activated?
Is the seat sensor working properly?
Adjust the water temperature by pushing
the high.
Page 12
It takes 15 minutes for the toilet seat to get
warm after sitting on it.
Page 14
When you sit on the toilet seat, the seat will
become warm temporarily.
Page 15
Clean the seat sensor.
Problem
Check (Cause)
Response
Energy Saver Function
The Auto Energy
Saver does not work
even after the button
is pressed.
It takes 2 to 3 days to determine the time
periods when the toilet is used infrequently.
This is not a malfunction. The Washlet may
not go into energy-saving mode if the toilet is
used three or four times during the same
time period.
Is the electrical plug inserted into the wall
outlet properly?
Is there a power outage?
(If so, the time settings may be incorrect.)
—
—
Set the Time Energy Saver to “ON”. (If the
power is turned off, the “TIMER” light will
blink.)
Auto energy saver will take place normally
on and after the following day.
Page 15
Problem
Check (Cause)
Response
Energy Saver will not
activate at the time
that is set to do so.
Heated seat does not
heat.
After one hour of sitting, the seat will turn off
as a safety precaution. After user moves off
of the seat, the seat heater will reset.
—
Soft Close
After a cover is
placed on the seat
and lid, the seat and
lid close too quickly.
Due to the added weight of the cover, the
seat and lid close more quickly. This is not a
malfunction.
Due to changes in room temperature or the
frequency of Washlet, the speed of the lid
closure may vary. This is not a malfunction.
—
Problem
Check (Cause)
Response
The speed of the seat
and lid closure varies
in summer and winter.
—
Seat Sensor
Problem
Check (Cause)
Response
The cleansing feature
does not work even
though the toilet seat
is occupied.
The seat sensor may not detect you
depending on the way you are sitting, the
color of your clothing, or the material of your
clothing.
Change the way you sit and/or hold your
arms near the seat sensor.
The seat sensor is covered with clothing,
dust, or water.
Remove the clothing, dust, or water.
When you press the
“Front” or “Rear” button,
the cleansing feature
operates even though the
toilet seat is not occupied.
The seat sensor is covered.
Do not cover the seat sensor.
Page 9
The seat sensor is dirty or wet.
Clean the seat sensor.
Other
Problem
Check (Cause)
Response
Water leaks from the
pipe fittings.
Are the bolts loose?
Tighten the bolts with a monkey wrench.
Washlet main unit
rattling or shaking.
Check to see if Base Plate bolts are tight.
Firmly tighten Base Plate bolts.
Rear Cleansing / Front Cleansing
Problem
Check (Cause)
Response
Is the seat sensor working properly?
Change the way you sit and / or hold your
arms near the seat sensor.
The cleansing water
stops spraying while
the unit is in use.
If the or buttons are pushed, the
water spray automatically stops after 5
minutes.
Push the or button again.
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