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TOTO USA, Inc. á 1155 Southern Road, Morrow GA 30260
Phone (888)-295-8134 Fax (800)-699-4889 www.totousa.com
TOTO USA, INC. is a wholly owned subsidiary of TOTO Ltd.
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Warranty
1. TOTO® warrants its residential faucets and bathroom accessories (“Product) to be free from defects in materials and
workmanship during normal use when properly installed and serviced, for the lifetime of the Product from date of purchase.
This limited warranty is extended only to the ORIGINAL PURCHASER of the Product and is not transferable to any third party,
including but not limited to any subsequent purchaser or owner of the Product. This warranty applies only to TOTO Product
purchased and installed in North, Central and South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement or other appropriate adjustment, at TOTO’s option,
of the Product or parts found to be defective in normal use, provided that such Product was properly installed, used and
serviced in accordance with instructions. TOTO reserves the right to make such inspections as may be necessary in order to
determine the cause of the defect. TOTO will not charge for labor or parts in connection with warranty repairs or
replacements. TOTO is not responsible for the cost of removal, return and/or reinstallation of the Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
b. Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care,
cleaning, or maintenance of the Product.
c. Damage or loss resulting from sediments or foreign matter contained in a water system.
d. Damage or loss resulting from improper installation or from installation of the Product in a harsh and/or
hazardous environment, or improper removal, repair or modification of the Product.
e. Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of TOTO
or which the Product is not specified to tolerate.
f.
Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or
fading over time due to use, cleaning practices or water or atmospheric conditions, including but not limited to,
the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal
or nylon scrubbers.
4. In order for this limited warranty to be valid, proof of purchase is required. TOTO encourages warranty registration upon
purchase to create a record of Product ownership at http://www.totousa.com. Product registration is completely voluntary
and failure to register will not diminish your limited warranty rights.
5. If the Product is used commercially or is installed outside of North, Central or South America, TOTO warrants the Product to
be free from defects in materials and workmanship during normal use for one (1) year from the date of installation of the
Product, and all other terms of this warranty shall be applicable except the duration of the warranty.
6. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE,
PROVINCE TO PROVINCE OR COUNTRY TO COUNTRY.
7. To obtain warranty repair service under this warranty, you must take the Product or deliver it prepaid to a TOTO service
facility together with proof of purchase (original sales receipt) and a letter stating the problem, or contact a TOTO distributor
or products service contractor, or write directly to TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 (888) 295 8134 or
(678) 466-1300, if outside the U.S.A. If, because of the size of the Product or nature of the defect, the Product cannot be
returned to TOTO, receipt by TOTO of written notice of the defect together with proof of purchase (original sales receipt) shall
constitute delivery. In such case, TOTO may choose to repair the Product at the purchaser’s location or pay to transport the
Product to a service facility.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO. REPAIR, REPLACEMENT OR OTHER APPROPRIATE ADJUST-
MENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE ORIGINAL PURCHASER.
TOTO SHALL NOT BE RESPONSIBLE FOR LOSS OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES OR EXPENSES INCURRED BY THE ORIGINAL PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION
OR REMOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. IN NO
EVENT WILL TOTO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR USE OR FOR A
PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
