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TROUBLESHOOTING
Matters to confirm
Solution
Is the power plug inserted completely?
Please insert the power plug firmly.
Is the power source turned on?
Please turn on the circuit breaker.
Is the “HEAT” switch turned on?
Please turn on the “HEAT” switch.
Is the “HEAT” switch turned on with the tank empty?
Please reset according to this manual.
If that doesn’t work, please contact:
”TOTO U.S.A. Inc., Customer Service Department,
1155 Southern Road, Morrow, GA 30260
TEL: (888) 295-8134 or (678) 466-1300 when calling
from outside of U.S.A. ”
(This will be a non-warranty repair.)
Matters to confirm
Solution
Is the stop valve completely open?
Please turn on the water supply at the stop valves
and inspect all the connections for any leaks.
Is the feed inlet filter or the spout outlet clogged?
Please clean the filter or spout outlet.
Is the water off to the building?
Please confirm water is on to the building.
Is the power plug inserted completely?
Please insert the power plug firmly.
Is the power source turned on?
Please check the circuit breaker.
Is something blocking the front of the spout sensor?
If so, please remove it.
Is the surface of the spout sensor dirty?
If it is dirty, please wipe it clean.
Matters to confirm
Solution
Is something blocking the front of the spout sensor?
If so, please remove it.
Is the surface of the spout sensor dirty?
If it is dirty, please wipe it clean.
Does water continue flowing no matter what?
Please turn off the water supply at the stop valves,
unplug from power outlet, and contact TOTO USA.
Matters to confirm
Solution
Is the water leaking from the device itself?
Please turn off the water supply at the stop valves,
unplug the power plug, and contact TOTO USA.
Is the water leaking from the supply hose?
Please re-tighten the area that is leaking.
Matters to confirm
Solution
Are the temperature control settings correct?
Please adjust the output temperature.
Is the “Power Saver” turned on?
When the Power Saver is activated and hot water
is used less frequently, the heating temperature is
lowered to save power. This is not a malfunction.
Matters to confirm
Solution
Is the tank full?
Supply water until the tank is full.
Please check as applicable
No hot water
No water is coming out. Or not enough.
Water will not turn off
Water is leaking
The temperature of the hot water is low
The way water comes out is not stable
ENGLISH
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