Toto USA, Inc. Limited Lifetime Warranty
1. TOTO warrants its cast iron products (“Product”), excluding the acrylic side panel and accessories to be free from de-
fects in materials and workmanship during normal use when properly installed and serviced, for the lifetime of the Prod-
uct from date of purchase. This limited warranty is extended only to the ORIGINAL PURCHASER of the Product and is
not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product. This
warranty applies only to TOTO Product purchased and installed in North, Central and South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement or other appropriate adjustment, at TOTO’s
option, of the Product or parts found to be defective in normal use, provided that such Product was properly installed,
used and serviced in accordance with instructions. TOTO reserves the right to make such inspections as may be nec-
essary in order to determine the cause of the defect. TOTO will not charge for labor or parts in connection with warranty
repairs or replacements. TOTO is not responsible for the cost of removal, return and/or reinstallation of the Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
b. Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care, clean-
ing, or maintenance of the Product.
c. Damage or loss resulting from sediments or foreign matter contained in a water system.
d. Damage or loss resulting from improper installation or from installation of the Product in a harsh and/or hazardous
environment, or improper removal, repair or modification of the Product. (
NOTE: Product model codes allow a maxi-
mum of 80 PSI. Check local codes or standards for requirements
).
e. Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of TOTO or
which the Product is not specified to tolerate.
f. Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over
time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, al-
kali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
g. The use of any Product in a manner inconsistent with the Product instructions / owners manual.
4. In order for this limited warranty to be valid, proof of purchase is required. TOTO encourages warranty registration
upon purchase to create a record of Product ownership at
http://www.totousa.com
. Product registration is completely
voluntary and failure to register will not diminish your limited warranty rights.
5. If the Product is used commercially or is installed outside of North, Central or South America, TOTO warrants the
Product to be free from defects in materials and workmanship during normal use for one (1) year from the date of instal-
lation of the Product, and all other terms of this warranty shall be applicable except the duration of the warranty.
6. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE, PROVINCE TO PROVINCE OR COUNTRY TO COUNTRY.
7. To obtain warranty repair service under this warranty, you must take the Product or deliver it prepaid to a TOTO ser-
vice facility together with proof of purchase (original sales receipt) and a letter stating the problem, or contact a TOTO
distributor or products service contractor, or write directly to TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA
30260 (888) 295-8134 or (678) 466-1300, if outside the U.S.A. If, because of the size of the Product or nature of the
defect, the Product cannot be returned to TOTO, receipt by TOTO of written notice of the defect together with proof of
purchase (original sales receipt) shall constitute delivery. In such case, TOTO may choose to repair the Product at the
purchaser’s location or pay to transport the Product to a service facility.
WARNING! TOTO shall not be responsible or liable for any failure of, or damage to, this Product caused by either chlor-
amines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite).
NOTE: The use
of a high concentrate chlorine or chlorine related products can seriously damage the fittings. This damage can
cause leakage and serious property damage.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO. REPAIR, REPLACEMENT OR
OTHER APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE
REMEDY AVAILABLE TO THE ORIGINAL PURCHASER. TOTO SHALL NOT BE RESPONSIBLE FOR LOSS OF
THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES IN-
CURRED BY THE ORIGINAL PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR RE-
MOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED
ABOVE. IN NO EVENT WILL TOTO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT
OF MERCHANTABILITY OR FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DIS-
CLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITA-
TION AND EXCLUSION MAY NOT APPLY TO YOU.
