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How to Obtain Service
(1) Refer to the troubleshooting guide in your owner’s manual. This checklist may
solve your problem or check our web site at WWW.TOSHIBA.COM/TACP.
(2) Products shipped to the Service Station must be insured and safely and securely
packed, preferably in the original shipping carton, and a letter explaining the defect
and a copy of the bill of sale or other proof of purchase must be enclosed.
Your Responsibility
The above warranties are subject to the following conditions:
(1) You must retain your bill of sale or provide other proof of purchase.
(2) You must notify a TACP/THI/TCL Authorized Service Station within thirty (30) days
after you discover a defective product or part.
(3) All warranty servicing of this product must be made by a TACP/THI/TCL Authorized
Service Station.
(4) U.S.A. warranties are effective only if the product is purchased and operated in the
Continental U.S.A. or Puerto Rico.
(5) Labor service charges for set installation. Set up, adjustment of customer controls and
installation or repair of antenna systems are not covered by this warranty. Reception
problems caused by inadequate antenna systems are your responsibility.
(6) Warranties extend only to defects in materials or workmanship as limited above and
do not extend to any product or parts which have been lost or discarded by you or to
damage to products or parts caused by misuse, accident, damage caused by Acts of
God, such as lightning or fluctuations in electric power, improper installation, improper
maintenance or use in violation of instructions furnished by us; or to units which have
been altered or modified without authorization of TACP/THI/TCL or to damage to
products or part thereof which have had the serial number removed, altered, defaced
or rendered illegible.
(7) Physically damaged products are not acceptable for repair or exchange whether in or
out of warranty and will be returned as received.
Consumer Electronics Group
22171 Fraserwood Way
Richmond, B.C. V6w 1J5
(604) 303-2500
In Canada contact:
Consumer Electronics Group
191 McNabb St
Markham, Ontario L3R 8H2
(905) 470-5400
Toshiba of Canada Limited
18050 Trans Canada Highway
Kirkland, Quebec
H9J 4A1
(514) 390-7766
In United States contact:
Toshiba America Consumer Product Inc.
(800) 631-3811
In Hawaii contact:
Toshiba Hawaii, Inc.
327 Kamakee St
Honolulu, HI 96814
(808) 521-5377
