Toshiba 46WX800U, Руководство пользователя

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Chapter 9: Troubleshooting
General troubleshooting
Before calling a service technician, please check this
chapter for a possible cause of the problem and some
solutions you can try.
Black box onscreen
• The clo s ed captio n feat ur e i s s et to o n e of the Text
mode s ( T1 , T2 , T3 , o r T4 ). Set the clo s ed captio n feat ur e
to Off (
-
p. 38).
TV stops responding to controls
•
If the TV s top s r e s po n di n g to the r emote co n t r ol o r TV
co n t r ol pa n el a n d yo u ca nn ot t urn off the TV, p r e ss a n d
hold the POWER b u tto n o n the TV co n t r ol pa n el fo r 5 o r
mo r e s eco n d s to r e s et the TV.
Other problems
• If yo ur TV’ s p r oblem i s n ot add r e ss ed i n thi s
T r o u ble s hooti n g s ectio n o r the r ecomme n ded s ol u tio n
ha s n ot wo r ked, us e the Re s et Facto r y Defa u lt s
p r oced ur e (
-
p. 49).
TV will not turn on
•
E nsur e the powe r co r d i s pl u gged i n . P r e ss
p
.
•
Replace the r emote co n t r ol’ s batte r ie s .
•
T r y the co n t r ol pa n el b u tto ns .
3D problems
• If 3D image s a r e n ot co rr ect, the 3D fo r mat may be
diffe r e n t. Cha n ge the 3D fo r mat f r om Q u ick me nu (
-
p.
33).
• The left a n d r ight s ide s of 3D image s may be r eve rs ed.
Switch the left a n d r ight (
-
p. 35).
• If 2D image s a r e n ot co rr ect, the 2D fo r mat may be
diffe r e n t. Cha n ge the 2D fo r mat f r om Q u ick me nu (
-
p.
34).
• Remove all ob s t ru ctio ns betwee n the 3D gla ss e s a n d the
TV.
• Replace the 3D Gla ss e s ’ batte r y.
Picture problems
General picture problems
• Check the a n te nn a/cable co nn ectio ns (
-
Chapte r 2).
• P r e ss
+
o n the r emote co n t r ol o r the TV a n d s elect a
valid video i n p u t s o ur ce (
-
p. 38). If n o device i s
co nn ected to a pa r tic u la r i n p u t o n the TV, n o pict ur e
appea rs whe n yo u s elect that pa r tic u la r i n p u t s o ur ce. Fo r
device co nn ectio n detail s , s ee Chapte r 2.
• A n te nn a r eceptio n may be poo r . U s e a highly di r ectio n al
o u tdoo r a n te nn a (if applicable).
• The s tatio n may have b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
•
Adj us t the pict ur e q u alitie s (
-
p. 53).
Video Input Selection problems
• If the Input Selection wi n dow doe s n ot appea r whe n yo u
p r e ss
+
o n the r emote co n t r ol o r the TV co n t r ol pa n el,
p r e ss
+
a s eco n d time. The TV di s play s the n ext video
i n p u t s o ur ce a n d the Input Selection s c r ee n .
Cannot view external signals or channel 3 or 4
• If yo u ca nn ot view s ig n al s f r om exte rn al device s
co nn ected to VIDEO 1 , VIDEO 2 , Colo r St r eam HD1 ,
Colo r St r eam HD2 , HDMI 1 , HDMI 2 , HDMI 3 , HDMI 4 ,
PC o r f r om cha nn el s 3 o r 4, e nsur e the Input Lock i s s et
to Off (
-
p. 42).
Poor color or no color
• The s tatio n may have b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
• Check the I n p u t mode whe n yo u us e Sha r ed I n p u t s (
-
p. 31).
• Adj us t the Tint a n d/o r Colo r (
-
p. 53).
Poor composite picture
• If the TV i s co nn ected to a n exte rn al A/V device (e.g. DVD
playe r , video game s y s tem, s et-top box, etc.) t r y us i n g a
Colo r St r eam o r HDMI video co nn ectio n i ns tead.
Picture and sound are out of sync
•
A s with all p r od u ct s that co n tai n a digital di s play, thi s
may occ ur i n r a r e i ns ta n ce s , whe n viewi n g ce r tai n
co n te n t (e.g. televi s io n b r oadca s t s , video game s , DVD s ).
The ca us e may i n cl u de, witho u t limitatio n , video
p r oce ss i n g withi n the TV, video p r oce ss i n g i n a n
attached gami n g s y s tem, a n d video p r oce ss i n g o r
diffe r e n t comp r e ss io n r ate s us ed by b r oadca s te rs i n
thei r p r og r ammi n g. T r y the s e p r oced ur e s :
– If the TV i s co nn ected to a n A/V r eceive r that ha s a
p r og r ammable a u dio delay feat ur e, us e thi s feat ur e
to help s y n ch r o n ize the s o un d to the pict ur e.
– If the p r oblem occ urs o n ly o n ce r tai n TV cha nn el s ,
i n fo r m yo ur local b r oadca s t, cable, o r s atellite
p r ovide r .
Sound problems
• Check the a n te nn a/cable co nn ectio ns (
-
Chapte r 2).
• The s tatio n may have b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
•
The s o un d may be m u ted. P r e ss VOLUME .
•
If yo u hea r n o s o un d, t r y s etti n g the MTS feat ur e to
Ste r eo mode (
-
p. 58).
• If yo u a r e n ot r eceivi n g a s eco n d a u dio p r og r am f r om a
k n ow n SAP s o ur ce, make sur e the MTS feat ur e i s s et to
SAP mode (
-
p. 58).
• If yo u hea r a u dio that s eem s i n co rr ect fo r the p r og r am
yo u a r e watchi n g ( su ch a s m us ic o r a fo r eig n la n g u age),
the SAP mode may be o n . Set the MTS feat ur e to Ste r eo
mode (
-
p. 58).
• If yo u co nn ect a PC us i n g eithe r the PC IN te r mi n al o r a n
HDMI te r mi n al, e nsur e that the Side Sha r ed Audio
s etti n g i s p r ope r ly s et (
-
p. 46).
Remote control problems
•
E nsur e the r emote co n t r ol i s s et to the co rr ect device
mode (
-
p. 91).
• Remove all ob s t ru ctio ns betwee n the r emote co n t r ol a n d
the TV.
• Replace the r emote co n t r ol’ s batte r ie s (
-
p. 24).
• Yo ur TV’ s r emote co n t r ol may n ot ope r ate ce r tai n
feat ur e s o n yo ur exte rn al device. Refe r to the ow n e r ’ s
ma nu al fo r yo ur othe r device to dete r mi n e it s available
feat ur e s . If yo ur TV r emote co n t r ol doe s n ot ope r ate a
(continued)
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