Intr
oduction
Connecting
y
our T
V
Using the
Remote Contr
ol
Setting up
y
our T
V
Using the T
V
’s
F
eatur
es
Appendix
Index
45
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem
Solution
TV will not turn on
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound
• Check the antenna/cable connections.
No sound, picture OK
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Check that the SPEAKERS function in AUDIO menu is properly set.
Poor sound, picture OK
• The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Poor reception of broadcast channels
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
Cannot receive above channel 13
• Make sure the TV/CABLE switch is set to the mode that
corresponds to the signal source type (cable company or outside
antenna).
Black box appears on the screen
• Captioning may be turned on.
Unable to select a certain channel
• The channel may be locked out with the CH LOCK feature, or
erased with the ADD/ERASE feature.
Multiple images
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
Poor color or no color
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
No stereo or SAP sound from a
• Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate
• Check whether the appropriate device mode is selected.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources
• Check the VIDEO LOCK feature.
(Video1, Video2, Video3,
ColorStream HD1, ColorStream HD2)
and/or Channels 3 and 4.