The Toro Total Coverage Warranty
Landscape
A Limited Warranty (see warranty periods below)
Contractor
Equipment (LCE)
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to an
agreement between them, jointly promise to the original purchaser to repair the Toro
Products listed below if defective in materials or workmanship.
The following time periods apply from the date of purchase by the original owner:
Products
Warranty Period
21 in. Mowers
2 years Residential Use
1
1 year Commercial Use
•
Engines
4
Honda – 2 years
Kawasaki – 3 years
30 in. Mowers
2 years Residential Use
1
1 year Commercial Use
•
Engines
4
Kawasaki – 3 years
Mid-Size Walk-Behind Mowers
2 years
•
Engines
4
Kawasaki – 3 years
Grand Stand
®
Mowers
5 years or 1,200 hours
2
•
Engines
4
3 years
•
Frame
Lifetime (original owner only)
3
Z Master
®
2000 Series Mowers
4 years or 500 hours
2
•
Engines
4
3 years
•
Frame
Lifetime (original owner only)
3
Z Master
®
3000 Series Mowers
5 years or 1,200 hours
2
•
Engines
4
3 years
•
Frame
Lifetime (original owner only)
3
Z Master
®
5000 Series Mowers
5 years or 1,200 hours
2
•
Engines
4
Kohler Command – 2 years
Kohler EFI – 3 years
•
Frame
Lifetime (original owner only)
3
Z Master
®
6000 Series Mowers
5 years or 1,200 hours
2
•
Engines
4
Kawasaki – 3 years
•
Frame
Lifetime (original owner only)
3
Z Master
®
7000 Series Mowers
5 years or 1,200 hours
2
•
Engines
4
2 years
•
Frame
Lifetime (original owner only)
3
All Mowers
•
Battery
90 days Parts and Labor
1 year Parts only
•
Belts and Tires
90 days
•
Attachments
1 year
1
Residential use means use of the product on the same lot as your home. Use at more than one
location is considered commercial use and the commercial warranty would apply.
2
Whichever occurs first.
3
Lifetime Frame Warranty - If the main frame, consisting of the parts welded together to form the
tractor structure that other components such as the engine are secured to, cracks or breaks in
normal use, it will be repaired or replaced, at Toro's option, under warranty at no cost for parts
and labor. Frame failure due to misuse or abuse and failure or repair required due to rust or
corrosion are not covered.
4
Some engines used on Toro Products are warranted by the engine manufacturer.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or workmanship,
follow this procedure:
1.
Contact any Authorized Toro Service Dealer to arrange service at their
dealership. To locate a dealer convenient to you, refer to the Yellow Pages of
your telephone directory (look under “Lawn Mowers”) or access our web site
at www.Toro.com. You may also call the numbers listed in item #3 to use the
24-hour Toro Dealer locator system.
2.
Bring the product and your proof of purchase (sales receipt) to the Service
Dealer. The dealer will diagnose the problem and determine if it is covered
under warranty.
3.
If for any reason you are dissatisfied with the Service Dealer’s analysis or with
the assistance provided, contact us at:
RLC Customer Care Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
888-865-5676 (U.S. Customers)
888-865-5691 (Canada customers)
Owner Responsibilities
You must maintain your Toro Product by following the maintenance procedures
described in the
Operator's Manual
. Such routine maintenance, whether performed
by a dealer or by you, is at your expense.
Items and Conditions Not Covered
There is no other express warranty except for special emission system coverage
and engine warranty coverage on some products. This express warranty does not
cover the following:
•
Cost of regular maintenance service or parts, such as filters, fuel, lubricants, oil
changes, spark plugs, air filters blade sharpening or worn blades, cable/linkage
adjustments, or brake and clutch adjustments
•
Components failing due to normal wear
•
Any product or part which has been altered or misused or neglected and
requires replacement or repair due to accidents or lack of proper maintenance
•
Pickup and delivery charges
•
Repairs or attempted repairs by anyone other than an Authorized Toro Service
Dealer
•
Repairs necessary due to failure to follow recommended fuel procedure
(consult
Operator's Manual
for more details)
–
Removing contaminants from the fuel system is not covered
–
Use of old fuel (more than one month old) or fuel which contains more
than 10% ethanol or more that 15% MTBE
–
Failure to drain the fuel system prior to any period of non-use over one
month
General Conditions
All repairs covered by these warranties must be performed by an Authorized Toro
Service Dealer using Toro approved replacement parts.
Neither The Toro Company nor Toro Warranty Company is liable for indirect,
incidental or consequential damages in connection with the use of the Toro
Products covered by this warranty, including any cost or expense of providing
substitute equipment or service during reasonable periods of malfunction or
non-use pending completion of repairs under this warranty.
All implied warranties of merchantability (that the product is fit for ordinary
use) and fitness for use (that the product is fit for a particular purpose) are
limited to the duration of the express warranty.
Some states do not allow exclusions of incidental or consequential damages,
or limitations on how long an implied warranty lasts, so the above exclusions
and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country,
province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee information, contact the Toro importer. If all other
remedies fail, you may contact us at Toro Warranty Company.
Australian Consumer Law:
Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer.
374-0252 Rev F
