172-65316M-08 (MB12A/MB12AF/MB12B/MB12BF) 7 Oct 2021
22
Troubleshooting
When disassembling or removing the product, wait until the internal
pressure equals atmospheric pressure and the surface of the product
has cooled to room temperature. Disassembling or removing the
product when it is hot or under pressure may lead to discharge of fluids,
causing burns, other injuries or damage.
CAUTION
If the product fails to operate properly, use the following table to locate the cause and
remedy.
Valve Section
Problem
Cause
Remedy
Fluid leaks from the
outlet
Sealing area of the valve has build-
up or is scratched, or the valve seat
O-ring is scratched or damaged
Clean or replace with new parts
Fluid leaks from the
gland section
Build-up, scratches or wear on the
seal, stem packing or holder gasket
Apply additional tightening, clean or
replace with new parts
The valve does not
move or
remains half-open
Valve seat or ball has build-up,
valve seat is deformed, or ball has
an unacceptable rotational torque
(see normal rotational torques on p.
13)
Clean or replace with new parts
Connector is worn or deformed
Replace with a new connector
Actuator unit malfunction
(see ‘Troubleshooting the Actuator
Unit’, next page)
Replace with a new actuator
Fluid leaks from the
union/flange
connections
Gasket deterioration or wear
Replace with a new gasket
The inlet union or flange bolt is
loose
Tighten to the proper torque
The valve seat
frequently becomes
damaged
Occurrence of water hammer
Examine the piping for problems
that can cause water hammer
Valve is being used in the half-open
position
Use either fully open or fully closed
When the actuator unit fails to operate as it did when first installed, use the following table
to locate the cause. Detach the valve body before troubleshooting, and check the actuator
unit itself (see next page).