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Music & Photos Troubleshooting

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2. Select Music & Photos.

Check to see whether your music and photos now appear as they should.

I rotated a photo on one DVR, but it appears un-rotated on another DVR.

Some changes do not appear on other TiVo Series2 DVRs right away. To 
force another DVR to reload new or changed information:

1. Press the TiVo button to go to TiVo Central.

2. Select Music & Photos.

Check to see whether your music and photos now appear as they should.

I rotated a photo on my DVR, but it is un-rotated on my computer.

When you rotate an image on your TiVo Series2 DVR, it does not change 
the original image on the computer.

I can’t listen to music while viewing photos.

The current version of the Music & Photos feature does not let you listen to 
music while viewing photos.

My images look too small on the TV.

Images smaller than the resolution of the television (approximately 640 x 
480 pixels) are not resized to fill the screen.

An error occurred while I was browsing photos or listening to music.

1.

Check that music or photos have not been deleted. 

If you move or delete 

files while the DVR is playing them, it may cause an error on the DVR.  If 
you have a Windows-based PC and this happens, restart TiVo Server.  
Double-click on the TiVo Icon in the task bar (next to the clock) to launch 
TiVo Desktop.  Click on “Server” and select “TiVo Server Properties.” 
Click on “Exit” and then on “Yes.” Restart TiVo server by selecting it 
from the Start Menu (Start Menu > Program > TiVo Desktop > TiVo 
Publisher).

2.

Check the number of files in foders or playlists. 

The group of photos or 

music you are trying to access may be too large. You can try to use 
folders or playlists with fewer music or photos files. User’s of Window’s 
based PCs can also try adjusting perfomance settings of the TiVo 
Desktop application. See “Performance” on page 39.

The DVR responds slowly when I browse photos or listen to music.

1.

Publish multiple folders. 

If there are a large number of files in a folder 

you have published, navigating music and photos on your DVR may be 
slow. Publish more folders with fewer music files or photos in each one.

Additional troubleshooting steps for Windows only:

Содержание Series2 DT

Страница 1: ...Premium Features Guide Home Media Option ...

Страница 2: ... Media Option the Home Media Option logo Season Pass and WishList are trademarks of TiVo Inc 2160 Gold Street P O Box 2160 Alviso CA 95002 2160 Macintosh Mac Mac OS and iTunes are registered trademarks of Apple Computer Inc iPhoto is a trademark of Apple Computer Inc Windows is a registered trademark of Microsoft Corporation in the United States and or other countries All other trademarks are the ...

Страница 3: ...ecting to a Home Network Using Wired Ethernet 14 Completing the DVR s Network Settings 15 Connecting Two Series2 DVRs for Multi Room Viewing 22 Chapter 3 Using Home Media Option 26 Multi Room Viewing 27 Remote Scheduling 30 Music Photos 33 Chapter 4 Troubleshooting 52 General Network Troubleshooting 53 Music Photos Troubleshooting 56 Multi Room Viewing Troubleshooting 61 Remote Scheduling Troubles...

Страница 4: ...3 ...

Страница 5: ...1 Getting Started 5 Digital Technology and TiVo 6 Purchasing the Home Media Option Package 8 Helpful Web Addresses ...

Страница 6: ...r in your living room to listen to the digital MP3 music collection stored on your computer Digital Photo Viewer View slideshows of digital photos stored on your computer without huddling around a small computer monitor Multi Room Viewing Record programs in the living room and watch them in the bedroom or vice versa Remote Scheduling Schedule recordings of programs anytime and anywhere you have In...

Страница 7: ...ese are the steps you need to complete to start using Home Media Option You might want to read through this list before getting started Purchase Home Media Option Go to Manage My Account at www tivo com manage and place your order Name Your DVRs Naming your DVRs will help you identify them when using Home Media Option features like Remote Scheduling and Multi Room Viewing While you re logged in to...

Страница 8: ...e Media Option automatically within three days of your order as long as it is making successful regular connections to the TiVo service When you see Music Photos on TiVo Central your DVR has received Home Media Option Connect Your DVR s to Your Home Network Within a few hours of receiving Home Media Option its features will be available While you wait you can connect your DVR s to your home networ...

Страница 9: ... tips and more www tivo com desktop Download the TiVo Desktop application for your home computer www tivo com tco Browse program listings and schedule recordings using TiVo Central Online www tivo com adapters List of recommended USB network adapters www tivo com guides View or download guides for your TiVo DVR www tivo com mediapartners Products and services from TiVo partners designed to work wi...

Страница 10: ...1 Getting Started 9 ...

Страница 11: ...uction to Home Networks to Home Networks 13 Connecting to a Home Network Using a Wireless Network Adapter 14 Connecting to a Home Network Using Wired Ethernet 15 Completing the DVR s Network Settings 22 Connecting Two Series2 DVRs for Multi Room Viewing ...

Страница 12: ...ss and Wired Network Adapters On the back of any TiVo Series2 DVR you will see one or two USB ports that can be used to connect either a wireless or a wired Ethernet USB network adapter Only one network adapter can be connected at a time If your Series2 DVR has two ports you can use either one USB network adapters let a TiVo Series2 DVR use a USB port to communicate with other networked devices Wh...

Страница 13: ...nnections are generally faster less expensive more reliable and less susceptible to interference than wireless networks Using Multi Room Viewing to transfer a program is quicker over wired Ethernet than it would be over a wireless connection Connecting to a Home Network To connect a Series2 DVR to a home network wirelessly see Connecting to a Home Network Using a Wireless Network Adapter on page 1...

Страница 14: ... so that the signal is easily transmitted For example if your DVR is in an entertainment center you might place the adapter on top of your entertainment center Do not place the wireless adapter near the TiVo DVR s power supply or on a power strip or surge protector Doing so can cause signal interference or reduce signal strength 4 Firmware update When you first connect a wireless network adapter t...

Страница 15: ...et cable into the Ethernet adapter 3 Connect Ethernet to the hub router Plug the other end of the Ethernet cable into your home network s hub or router 4 Important message The first time you connect a network adapter you will see an Important Message the next time you press the TiVo button Review it then press SELECT on the TiVo remote to go to TiVo Central 5 Next Step If your home network has DHC...

Страница 16: ...work Name You must now provide the name of your wireless network Wireless networks have a network name sometimes called an SSID for service set identifier A wireless network may be open or closed Open wireless networks broadcast their network names allowing devices in their vicinity to identify them automatically Closed wireless networks do not broadcast their network names so they cannot be ident...

Страница 17: ...rom 0 9 or alphanumeric a combination of letters from A Z and numbers from 0 9 If your network has both an alphanumeric and a hexadecimal password we strongly recommend you use the hexadecimal password A wireless password It does not matter whether the letters of a hexadecimal password are uppercase or lowercase but for alphanumeric passwords capitalization is important For example if the password...

Страница 18: ...ernet connection to connect to the TiVo service If your network has access to an always on broadband connection select Yes to use it to connect to the TiVo service Next Step You have completed wireless settings If your home network has DHCP and you do not have a DHCP Client ID the DVR will automatically complete network setup We recommend that you confirm the DHCP settings of your network by conti...

Страница 19: ...tatic IP address to your DVR remember that The first three sets of numbers in the IP address usually must match the first sets of numbers in the IP address used by another device on the network for example a computer The first three sets of numbers for IP addresses on a home network are usually 192 168 0 or 192 168 1 If the first three numbers match those of another IP address the last number has ...

Страница 20: ...ll create a unique IP address for your DVR The Subnet Mask gateway or router IP address and DNS IP address are usually provided by your Internet service provider ISP They are also usually available on the configuration screens of your home gateway or router If you have a computer on your home network you may be able find the Subnet Mask home gateway or router IP address and DNS IP address in the c...

Страница 21: ...ter on the same home network DNS Domain Name Server Address If your home network includes a broadband connection to the Internet your Internet service provider ISP will have given you a DNS address You may also be able to find the DNS address by inspecting the IP settings of a computer on the same home network Confirm Settings Review the settings and select Accept these settings if they are correc...

Страница 22: ...LEFT arrow to see Phone Network Setup The first line of Phone Network Setup should read Connect Via Network To test the new connection select Test Connection On the next screen press SELECT For steps you can take to troubleshoot issues with your connection to the TiVo service see General Network Troubleshooting on page 53 ...

Страница 23: ...he cable clearly describes it as a crossover cable You can leave the DVRs plugged in while you connect them to each other 1 Plug in the adapters Connect the USB end of an Ethernet adapter to the USB port on each TiVo Series2 DVR 2 Connect the crossover cable Connect the Ethernet crossover cable to each of the network adapters 3 Verify Wait 5 minutes for the DVRs to begin communicating over the cab...

Страница 24: ...t additional DVRs to your network Select Continue to next step Wireless Connection Select Create a peer to peer wireless network Peer to Peer Wireless Channel Wireless networks can broadcast on different channels If you have multiple wireless networks in the same area placing them on different channels can improve performance by reducing network congestion Select any channel number between 1 to 11...

Страница 25: ...any of the DVRs Verify Wait 5 minutes after completing Wireless Settings This gives the DVRs time to assign themselves IP addresses and begin communicating with each other Check the Now Playing list of each DVR At the bottom of Now Playing you can press the ADVANCE button to reach the bottom of the list you should see any other DVR on the peer to peer network Select another DVR to verify that you ...

Страница 26: ...2 Connecting Your DVR to Your Home Network 25 ...

Страница 27: ...3 Using Home Media Option 27 Multi Room Viewing 30 Remote Scheduling 33 Music Photos ...

Страница 28: ...ulti Room Viewing You can use Manage My Account to turn Multi Room Viewing on or off for any of your DVRs that have Home Media Option To enable or disable Multi Room Viewing for a specific DVR 1 Sign in to Manage My Account at www tivo com manage 2 On the left hand side of the screen click on DVR Preferences 3 If any of your DVRs have Home Media Option they will appear under the heading Multi Room...

Страница 29: ...Stop Transfer screen if you choose Stop transfer delete from Now Playing the portion of the program that has already transferred to the receiving DVR is deleted The program remains unchanged on the sending DVR Transferring From a Paused Location There may be times when you watch the beginning of a program but want to watch the rest in another location For example you may get half way through a mov...

Страница 30: ... to improve wireless signal strength The video quality of the recorded program Programs recorded at lower video quality such as Medium transfer more quickly than programs recorded at higher video qualities like High or Best The number of transfers occurring simultaneously A DVR may send and receive a program at the same time but doing so will probably reduce the speed of both transfers Now Playing...

Страница 31: ...displayed in search results even if you don t subscribe to it Before you schedule a recording make sure it is on a channel you actually receive so you do not end up with an empty recording in Now Playing Refer to the lineup card you received from your cable or satellite provider for your complete list of channels Then check the Channels You Receive screen on your DVR To do this go to TiVo Central ...

Страница 32: ...see that some of the program listings are color coded in blue for movies green for sports or white for all other programs The grid at the bottom of the screen identifies each color category so that you can tell at a glance what types of programs are listed To see the detailed description for a particular program click the program s title You also see a list of upcoming episodes When you click the ...

Страница 33: ...your DVR if you schedule them It is a visual reminder that there might not be enough time for your DVR to connect to the TiVo service to get the recording request If you click a program title that shows an air time in red you will see a May not record warning next to the program description Connecting to the TiVo Service When you make a Remote Scheduling request the request is received by your DVR...

Страница 34: ...n your DVR you publish your music and photos using the TiVo Desktop application available for free at www tivo com desktop In this section you ll learn about installing the TiVo Desktop application publishing your music and photos and enjoying them on your DVR Using TiVo Desktop on a Windows based PC is different from using it on a Macintosh Skip to the section that is appropriate for you by consu...

Страница 35: ...r computer screen If you are using Windows XP you may need to check your icon hiding settings in order to see the TiVo icon Using TiVo Publisher for Windows TiVo Publisher stores shortcuts to your music and photos files and information about how you want those files displayed on your DVR Publishing Your Music Publishing your music means making MP3 files available over your home network to your TiV...

Страница 36: ...once on the playlist or folder then click the Publish button That s it Now go to Playing Your Music on Your DVR on page 46 If you want to hear songs in the order they are arranged on an album or CD create a playlist of the songs in that order then publish and play that playlist Or create and publish a folder making sure each song s file name starts with its track number You can also publish music ...

Страница 37: ...one user s images and folders are not available to the DVR when another user is logged on to the PC Windows XP allows multiple users to log on at once so more than one person s photos are available to the DVR at a time To publish a folder of photos 1 In TiVo Publisher click the Photos tab 2 In the upper left pane navigate to the folder you want to publish If a folder contains both music and photos...

Страница 38: ... run TiVo Publisher to select music and photos When a user logs in that user s collection of published music and photos become available to the TiVo Series2 DVR if TiVo Server is running for that user When the user who installed TiVo Desktop logs in TiVo Server starts automatically Other users must select the option to start it automatically as described in Starting Exiting and Pausing the TiVo Se...

Страница 39: ... when you log onto Windows and the computer s name and IP address In the Server Status area are buttons marked Pause and Exit Pressing Pause pauses the server and changes the name of the Pause button to Resume When the server is paused the TiVo Series2 DVR cannot access music and photos on your PC Pressing Resume starts the server again making media files available to your TiVo Series2 DVR Pressin...

Страница 40: ...u find the correct music and photos from your DVR You can change the name of your computer using your computer s operating system See your computer s help menus for information on how to do this The IP Address field shows the IP address of your PC If your TiVo Series2 DVR has trouble seeing the computer you ll need this IP address for troubleshooting The Select button lets you choose an IP address...

Страница 41: ...ntrol toward the low end so that your PC will run faster when you are using it If your PC is not usually doing something else when you use Music Photos drag this control toward the high end for maximum performance when viewing music and photos on your TiVo Series2 DVR Access Control The Access Control tab lets you determine which DVRs have access to the music and photos stored on your PC Normally ...

Страница 42: ...e server Resuming or restarting the server gives TiVo Series2 DVRs access to media files on your PC according to the preferences you choose in Access Control on page 40 Pausing the TiVo Server is almost never necessary but may improve performance if you are doing several other things at once on the computer To pause the TiVo Server 1 Open TiVo Publisher 2 Select Server Pause To resume the TiVo Ser...

Страница 43: ...les displayed on your DVR Turning TiVo Desktop On or Off When TiVo Desktop is first installed it is off To turn it on 1 Open System Preferences and under Other click on TiVo Desktop 2 Click Start TiVo Desktop now starts automatically whenever you start your Macintosh If you want to turn it off return to the TiVo Desktop selection under System preferences and click Stop TiVo Desktop File Types Maci...

Страница 44: ...ic is to use playlists or groupings of songs you play together TiVo Desktop can use the playlists you create using iTunes To publish your music 1 Open System Preferences and under Other click on TiVo Desktop 2 Click to put a checkmark beside Publish my music 3 To publish all of your iTunes music library click on the button beside Publish my entire iTunes Library To only publish some of your playli...

Страница 45: ...them on the DVR For example you might put all your photos from a ski trip in an album called Ski Trip To publish your photos 1 Open System Preferences and under Other click on TiVo Desktop 2 Click on the Photos tab 3 Click to place a checkmark beside Publish my photos 4 To publish all photos in your library click on the button beside Publish my entire iPhoto Library To only publish some of your al...

Страница 46: ...TiVo Desktop 2 Click on either the Music or Photos tab 3 To unpublish all of your music click to remove the checkmark beside Publish my music otherwise click to remove the checkmarks next to the playlists you wish to unpublish To unpublish all of your photos click to remove the checkmark beside Publish my photos otherwise click to remove the checkmarks next to the albums you wish to unpublish ...

Страница 47: ... on the green status bar while fast forwarding or rewinding You can even jump back 8 seconds by pressing INSTANT REPLAY To stop playback press PAUSE While music is playing you can press the LEFT arrow to return to the Music screen A note reminds you that you can press LIVE TV to return to the music playback screen If you exit the Music feature the music will stop and the LIVE TV button will displa...

Страница 48: ...aylist or folder only once Include Subfolders When this option is on the DVR plays All the songs in the selected folder All the songs in other playlists or folders inside the selected folder When this option is turned off the DVR plays only The songs in the selected folder When Include Subfolders is turned off the DVR does not automatically play songs in other playlists or folders within the selec...

Страница 49: ...rding or rewinding You can even jump back one photo by pressing INSTANT REPLAY To view photos at your own pace highlight a single photo inside a folder and press PLAY to display it It will stay on the screen until you press FAST FORWARD to see the next photo in the folder Press REWIND to see the previous photo Status Bar When you press any of the control buttons the status bar appears on the lower...

Страница 50: ...r s photos alphabetically by file name as shown in the grid on the screen Repeat This option displays the contents of the selected folder repeatedly When this option is turned off the DVR displays the folder s photos only once Sorting the List of Photos in a Different Order Normally your DVR displays photos in a folder alphabetically by file name On the Photo Browsing Options screen you can change...

Страница 51: ...ral select Music Photos 2 Choose Photos on My Computer 3 Highlight a photo in the grid and press SELECT 4 On the Photo screen select Rotate clockwise You may select this option more than once if the photo needs additional rotation Other TiVo DVRs will show the photo in its new rotation but not until they reload the photo from the TiVo server To reload a photo press LEFT until you return to the Mus...

Страница 52: ...3 Using Home Media Option 51 ...

Страница 53: ...4 Troubleshooting 53 General Network Troubleshooting 56 Music Photos Troubleshooting 61 Multi Room Viewing Troubleshooting 61 Remote Scheduling Troubleshooting ...

Страница 54: ...DVR s need to use a phone line See Connecting Your DVR to Your Home Network on page 10 Check Viewer s Guide and Online Support Check phone troubleshooting in your Viewer s Guide or online at www tivo com support To connect to the TiVo service press the TiVo button to go to TiVo Central Select Messages Setup then Settings then Phone Network Setup then Connect to the TiVo service now My DVR is not c...

Страница 55: ...three times then press ENTER 4 Check physical connections Ensure that all network equipment is receiving power and that all cable connections for routers hubs access points and computers in the network are working Verify that the link light is lit on all devices connected to the network 5 Powercycle network devices If you have a router or wireless access point unplug it wait a moment and then plug...

Страница 56: ...reless Settings for a Home Network on page 15 3 Check for an 802 11g wireless access point TiVo Series2 DVRs use the 802 11b wireless networking standard The DVR is not currently compatible with the 802 11g standard Some 802 11g access points have an 802 11b only mode or an 802 11b and 802 11g mode that may work with your DVR Refer to your access point s documentation for information about how to ...

Страница 57: ...ry the steps in My DVR is not connecting to my home network on page 53 Music Photos Troubleshooting I don t see the Music Photos selection on TiVo Central You must purchase Home Media Option before the Music Photos menu appears on your DVR See Purchasing the Home Media Option Package on page 6 What music file formats can I use The TiVo Desktop application works with music in the MP3 format Can I c...

Страница 58: ...nnection check that your computer is on your home network by opening a browser such as Internet Explorer and going to www tivo com 4 Check the DVR s connection to your home network See General Network Troubleshooting on page 53 5 Restart the computer 6 Check network security software Some network security software such as some VPN and personal firewall applications may block the TiVo Desktop appli...

Страница 59: ... the Server menu select Start Resume The TiVo icon should appear in the system tray 10 Check the IP address used by TiVo Server Right click on the TiVo Server icon in the system tray and select Properties In the IP address box click Select If more than one IP address is listed make sure that computer s IP address is selected 11 Check Access Control Check that you have not set TiVo Server Access Co...

Страница 60: ...g is actually playing on the TiVo Series2 DVR Double check the contents of the song file by playing it on your computer to make sure it contains music Windows only There are no photos in the folder on my TiVo Series2 DVR It is possible to publish folders that have no photos by accident Make sure that the folder you published actually contains photo files on the computer and that those photo files ...

Страница 61: ...g photos or listening to music 1 Check that music or photos have not been deleted If you move or delete files while the DVR is playing them it may cause an error on the DVR If you have a Windows based PC and this happens restart TiVo Server Double click on the TiVo Icon in the task bar next to the clock to launch TiVo Desktop Click on Server and select TiVo Server Properties Click on Exit and then...

Страница 62: ...to your account click the Buy Home Media Option link and follow the instructions to complete the purchase c Be on the same TiVo service account If the TiVo service subscription for both DVRs is owned by the same person they are on the same account in Manage My Account www tivo com manage If they are on different accounts call TiVo Customer Support at 877 367 8486 to have your accounts combined int...

Страница 63: ...ne customer support at www tivo com support 4 Check Channels You Receive If the program you requested does not air on a channel you receive the DVR will not be able to record it In addition if you receive the channel but it is not checked on the Channels You Receive list the DVR cannot record from it To check the Channels You Receive list press the TiVo button to go to TiVo Central then select Mes...

Страница 64: ...4 Troubleshooting 63 ...

Страница 65: ...A Appendix A Finding TCP IP Settings on a Windows Based Computer 65 Finding TCP IP Settings on a Computer Running Windows 2000 or XP 65 Finding TCP IP Settings on a Computer Running Windows 98 or ME ...

Страница 66: ...ar click Start then select Run A dialog box appears 2 Type winipcfg into the dialog box and click OK The IP Configuration dialog appears Click on More Info to see complete IP information See the example on page 67 3 The device connecting your computer to your home network should be selected from the pull down menu at the top of the screen It usually is by default If a different device is selected ...

Страница 67: ...IP Settings on a Computer Running Windows 98 or ME A 66 This screen shows TCP IP Settings on a computer running Microsoft Windows 2000 or XP The Subnet Mask Default Gateway and DNS Server addresses are listed here ...

Страница 68: ...A Finding TCP IP Settings on a Windows Based Computer 67 This screen shows TCP IP Settings on a computer running Microsoft Windows 98 or ME The Subnet Mask Default Gateway and DNS Server addresses are listed here ...

Страница 69: ...Index ...

Страница 70: ...ttings 15 P photo banner 48 photo browsing options rotate 50 sorting 49 playlists 34 publishing music on a Mac 43 music on a Windows PC 34 photos on a Mac 44 photos on a Windows PC 36 R RECORD button 50 recording using TiVo Central Online to schedule 31 Remote Scheduling 30 repeat 47 49 rotate photo 50 router address 20 S Season Pass TiVo Central Online and 31 shuffle 47 49 slide delay 49 slide sh...

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