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Chapter 5

555

Ser

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e &

Service & maintenance

This chapter gives guidelines for getting support, general maintenance tasks
and troubleshooting,

Getting support

If this manual does not provide the information required to solve your
problem, you may want to contact your Airtime Provider or your supplier.

If you can see that the problem is related to airtime and not to the IP Handset,
please contact your Airtime Provider

If you need assistance with problems caused by the IP Handset, please call a
distributor in your area. You may be asked to generate a diagnostics report.
For information on how to generate a report, see

Help and diagnostics report

on page 105.

An updated list of distributors is available on Thrane & Thrane’s web site:

thrane.com

Содержание Thrane IP Handset

Страница 1: ...Thrane IP Handset USER MANUAL ...

Страница 2: ......

Страница 3: ...Thrane IP Handset User Manual Document number 98 126059 H Release date October 19 2011 ...

Страница 4: ...r accuracy of any translations or reproductions in whole or in part of this manual from any other source Copyright 2011 Thrane Thrane A S All rights reserved Trademark Acknowledgements Thrane Thrane is a registered trademark of Thrane Thrane A S in the European Union and the United States Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed b...

Страница 5: ...ITS Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the cable connected Always disconnect power and discharge circuits before touching them DISPOSAL Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the ...

Страница 6: ...ins how to connect and start up the handset and gives an overview of the display and keypad It also contains a short guide to initial configuration and to making the first call Operating the IP Handset describes how to use and configure the handset and explains the display menus Using the web server explains how to use the built in web server of the IP Handset Service maintenance contains guidelin...

Страница 7: ...mple Do not touch the antenna To indicate what the user should select in the user interface Example Select Settings Display Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used to indicate display text Example The display shows 39558880 ...

Страница 8: ...vi ...

Страница 9: ...he cables to the IP cradle 9 Installing the cradle 11 Connecting the wired IP Handset to a BGAN terminal 12 Starting up the wired IP Handset 13 Getting started with the wireless IP Handset 14 Introduction 14 Preparing the hardware 15 Charging the IP Handset 18 Connecting the IP Handset to a wireless access point 20 Establishing a connection using BGAN terminal 21 Using a BGAN terminal 21 Establish...

Страница 10: ...k settings 54 How to enter text in the IP Handset 56 Using a headset 57 IP Handset menus 58 Call log 59 Contacts 61 Status 63 Network 64 Settings 70 SIP telephony and profiles 81 Information from the BGAN terminal 87 Chapter 4 Using the web server Introduction to the web server 93 Browser settings 93 Using the web server 97 The Home page 97 Contacts 98 Call log 99 SIP settings 100 Uploading firmwa...

Страница 11: ...e 112 App A Technical specifications Thrane IP Handset wired 113 Specifications wired handset 113 Outline dimensions wired handset 115 Thrane IP Handset wireless 117 Specifications wireless handset 117 Outline dimensions wireless handset 119 Thrane IP cradle outline dimensions 121 App B Conformity Thrane IP Handset wired 123 CE LVD EMC 123 FCC 123 Thrane IP Handset wireless 125 CE R TTE 125 FCC 12...

Страница 12: ...Table of Contents x ...

Страница 13: ...on the purchase of your IP Handset The IP Handset communicates using Voice over Internet Protocol VoIP which means that voice conversations are routed over the Internet or through an IP based network There are two variants of the IP Handset A wired and a wireless variant ...

Страница 14: ...dset to start and stop data connections background or streaming for all network user groups To improve overall system overview the IP Handset displays active critical alarms from the BGAN terminal to keep you informed about the status of the BGAN terminal The handset is designed specifically for use in harsh environments and it is dust proof and splash proof Excellent sound quality is achieved by ...

Страница 15: ...nal power supply is not needed The TT 3670A Thrane IP Handset Cradle wired includes the following main units TT 3672A Thrane IP Handset wired TT 3674A Thrane IP cradle wired The IP Handset connects to the cradle with a coil cord The cradle connects with a fixed LAN cable to a LAN port with PoE for example in a BGAN terminal Broadband Global Area Network for satellite communication ...

Страница 16: ...he internal battery is charged from the dedicated cradle which connects to an external power supply 10 32 V DC Due to the improved power management the wireless IP Handset can be on stand by time for up to 24 hours The TT 3670B Thrane IP Handset Cradle wireless includes the following main units TT 3672B Thrane IP Handset wireless TT 3674B Thrane Cradle for IP Handset ...

Страница 17: ...nd stop IP data connections in a connected BGAN terminal Contacts list with up to 100 entries Intuitive user interface and menu system Built in web interface High quality colour display QVGA with night colours Rugged but elegant design Splash proof and dust proof Connectivity to Broadband Global Area Network BGAN terminal BGAN menu to display BGAN terminal type GPS position and more Display of cri...

Страница 18: ...Chapter 1 Introduction 6 Features ...

Страница 19: ...an overview of the display and keypad and explains how to navigate with the keypad Getting started with the wired IP Handset Introduction The wired IP Handset connects to the cradle with a coil cord The cradle connects with a fixed LAN cable to a LAN port with PoE for example in a BGAN terminal The IP Handset is powered directly from the LAN PoE interface ...

Страница 20: ...andset one connector for connecting a headset one Mini USB connector IP cradle connectors The cradle for the IP handset has two internal LAN connectors and an alternative terminal block for the LAN connection One LAN connector connects to the coil cord from the IP Handset The other LAN connector or alternatively the terminal block connects to your LAN cable between the cradle and the BGAN terminal...

Страница 21: ...ector marked J103 Then fit the cable relief mounted on the coil cord into the groove at the cradle exit 3 To mount the external LAN cable do one of the following Connect a standard LAN cable to the connector marked J102 in the cradle This is the cable for connecting to the BGAN terminal or other LAN PoE interface Important The space between the cable LAN connector and the PCB is very scarce make s...

Страница 22: ...wires of a LAN cable to the terminal block marked J101 The text next to the terminal block indicates which signal goes where 4 Mount cable relief at the cable exit from the cradle 5 Mount the cover and fasten the two screws Note Make sure the cable relief matches the size of the cable ...

Страница 23: ...ing started Getting started with the wired IP Handset 11 2222 Getting started Installing the cradle Mount the cradle on a wall or a desktop with 3 screws fitting in the holes indicated in the drawing below front view ...

Страница 24: ...st be maximum 80 m The IP Handset starts up automatically when connected to the BGAN terminal However you may have to configure user name and password if the handset has not been connected before and if it is not set up to automatically connect with the SIP server of the terminal For further information see Establishing a connection using BGAN terminal on page 21 Note The LAN interface on the BGAN...

Страница 25: ...ck on by pressing and holding the on hook key until the display lights up If the handset does not start up the reason may be that there is no PoE in the LAN interface If you are connecting to a BGAN terminal check that the PoE indicator on the terminal lights green for the connected port For further information refer to the installation manual for the BGAN terminal To switch off the IP Handset pre...

Страница 26: ...ss IP Handset connects to a wireless access point which is connected to a BGAN terminal or other IP connection or directly to a BGAN terminal with integrated wireless access point The internal battery is charged from the dedicated cradle connected to an external power supply Charging cradle IP Handset Wireless Wireless access point WLAN BGAN terminal ...

Страница 27: ... access point complying to the Wireless Local Area Networking WLAN standard 802 11b g For charging the handset an external power supply with 10 32 V DC nominal power min 7 W or a computer and a USB cable with a mini USB 5 pin connector at one end and a USB A connector at the other end To connect the wireless access point If the BGAN terminal does not have an integrated wireless access point you ma...

Страница 28: ...upply TT 3682L is available from Thrane Thrane This power supply is also used for the EXPLORER 300 500 BGAN terminal To connect an external power supply to the cradle do as follows 1 On the back of the cradle unscrew the two screws holding the cover 2 Remove the cover 3 Connect your power supply to the cradle There are two options for connecting to the cradle Using the internal DC connector in the...

Страница 29: ...internal terminal block J101 Connect the wires from your DC supply to DC and DC in the terminal block J101 4 Secure the cable with a cable relief at the cable exit on the cradle 5 Mount the cover and fasten the two screws For information on how to mount the cradle on a wall or desktop see Installing the cradle on page 11 Note Make sure the cable relief matches the size of the cable ...

Страница 30: ...ndset using the cradle To charge the IP Handset from a computer or USB charger only wireless model On delivery the battery of the IP Handset is approximately 50 charged and ready for use To charge the IP Handset using the cradle The cradle must be connected to an external 10 32 V DC power supply as described in the previous section Place the IP Handset in the cradle with the display facing up The ...

Страница 31: ...the charging process Indications during charging process A message appears briefly in the display the IP Handset makes a sound and the battery icon is animated to show that the battery is charging Below are examples of the display when the handset is off and when it is in screensaver mode while charging the battery Handset off animated Screensaver mode The icon is turned off after a while but reap...

Страница 32: ...files menu Set the security settings as described in To connect the IP Handset to the wireless network on page 64 7 Select Connect Note If the IP Handset is out of use for a longer period of time recharge the battery every two years to avoid deterioration of the battery Note This procedure is only needed at the first connection Once connected the IP Handset automatically attempts to connect to thi...

Страница 33: ...he handset and the terminal However on the BGAN network side of the terminal the call is transmitted as a circuit switched Standard Voice or 3 1 kHz Audio call When connected with the BGAN terminal the IP Handset provides a dedicated menu for the terminal IP Handset connection The wired handset is connected to the BGAN terminal by connecting the Ethernet cable from the cradle to one of the LAN por...

Страница 34: ... page 24 If no SIM PIN is required If the IP Handset is connected to a BGAN terminal where the SIM PIN is disabled or has already been entered the BGAN terminal automatically sets up a communication profile SIP profile and assigns the first available local number to the handset if the start up option Auto BGAN SIP is enabled If a SIM PIN is required If the IP Handset is connected to a BGAN termina...

Страница 35: ...IN When the PIN is accepted the BGAN terminal automatically sets up a SIP profile and assigns the first available local number to the handset if the start up option Auto BGAN SIP is enabled Wrong PIN After entering the user name and password you have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your BGAN SIM card Enter the PUK follow...

Страница 36: ...user name or password you need to set up the user name password and local number in two places In the IP Handset In the web interface of the BGAN terminal To enter user name and password in the IP Handset To enter the user name and password in the IP Handset do as follows 1 Start up the handset as described in the previous sections 2 Enter the menu system and select SIP 3 Move to the BGAN profile ...

Страница 37: ...nect a computer to the LAN interface of the BGAN terminal and start up your browser 2 Enter the IP address for the BGAN terminal The default IP address is 192 168 0 1 The web interface opens 3 Select SETTINGS IP handsets 4 Locate the local number that matches the user name local number of your handset and click Edit 5 Enter the same password you entered in the handset When the terminal and the han...

Страница 38: ...h the off hook key 2 Press the off hook key in the left side of the keypad or press The display shows that the number is being dialled 3 Volume up or down If you need to adjust the voice volume during a call and the display shows the main screen press or on the keypad For further information on how to make calls see Handling calls on page 40 For a detailed description how to make secure calls see ...

Страница 39: ...ed IP Handset keypad and display The keypad The following drawing shows the keypad of the handset The next sections explain the functions of each key in the keypad Left select Off hook Right select On hook Power Select Up Down Left Right Alpha numeric keys Volume up Volume down ...

Страница 40: ...he Contacts list Off hook After entering a phone number Initiates a call to the number From main screen Opens a list of the latest calls including incoming outgoing and missed calls On hook Power When the handset is ringing Rejects the call During a call Ends the call When in the menu system Abandons the menu system and displays the main screen Otherwise Powers the handset on off when pressed and ...

Страница 41: ...arted Select centre Selects confirms the function highlighted in the display Navigation Navigates through the menu system in the display Right Left are also used to change settings in the menus From main screen Volume up down See also Keypad shortcuts on page 32 Key Functions ...

Страница 42: ...ows Press The display shows See the available functions in text mode on the next page In text mode you have the functions listed below The key switches between text and number mode There are three options Numeric lowercase and uppercase characters You can see in the lower left corner of the display which mode is currently selected To get numbers from lowercase or uppercase mode press and hold the ...

Страница 43: ... g h i G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w x y z W X Y Z 0 0 space space Switches between lowercase uppercase and numbers Symbols Displays a list with the following additional symbols _ CR Key Numeric output Lowercase output Uppercase output ...

Страница 44: ...rtcuts are available When the display is in the main screen this key gives direct access to the list of contacts When the display is in the main screen this key opens a list of the latest incoming outgoing and missed calls When the display is in the menu system the on hook key will exit the menu system and show the main screen When the display is in the main screen the right select key will open t...

Страница 45: ...elow BGAN signal and battery status When the IP Handset is connected to a BGAN terminal the display shows the signal strength of the BGAN signal If the BGAN terminal is battery powered the battery status is also displayed Time IP Handset call status Selected menu item General Signal and battery Action texts area Main display area Battery and signal status for wireless IP Handset status for BGAN te...

Страница 46: ... as whether or not the handset is ready for making calls or whether there is an ongoing call For explanations of the icons see Icons in the display on page 35 Signal and battery status for wireless IP Handset This field shows the signal strength for the wireless connection and battery status for the wireless handset Main display area The main display area primarily displays the menus and messages ...

Страница 47: ...al connected used together with signal strength and battery status if relevant Signal strength for wireless handset and or for BGAN terminal Battery status for wireless handset and or for BGAN terminal The handset is ready for making calls The handset is not ready for making calls Active alarm in BGAN terminal The handset is designated for Voice Distress when used with a Voice Distress system Inco...

Страница 48: ...on on the call The microphone is muted To reactivate the microphone select Options left select key Microphone The handset is in silent mode All external sounds from the handset including ring tones are muted Voice is not muted This symbol is shown when you are adjusting the volume The keypad is locked To unlock the keypad press the centre select key followed by the left select key Icon Meaning ...

Страница 49: ...s pressed from inside the Contacts list this symbol is shown while the handset is searching for entries with the letter pressed Wait a task is in progress Shown in the list of wireless access points The wireless connection is encrypted Shown in the list of wireless access points The wireless connection is not encrypted Shown in the list of wireless access points The profile for the wireless access...

Страница 50: ...tus and general indications such as missed calls When you press a key the display returns to the normal display function To enable or disable the screensaver enter the menu system select Settings Display and select Screensaver When the box is checked the screensaver is enabled Note If you have a PIN code for your handset you must enter the PIN code to gain access to the handset when the screensave...

Страница 51: ...ous chapter Getting started User interfaces The main user interface for the handset is the display menu system However with a computer and a browser you can also use the built in web server to access a subset of the handset settings This way you can take advantage of a larger screen and still access a subset of the handset settings The display menu system is described in IP Handset menus on page 5...

Страница 52: ...d for the IP Handset shows ready you can make or receive calls To make a call To make a call simply type the phone number and press or Note If the handset is in the cradle while you make the call the mode will automatically be hands free default function For further information see To set up the function of the cradle on page 73 ...

Страница 53: ... from your contacts or from a list of recent calls Contacts Press the right select key from the main screen and move to the contact you want to call Then press the off hook key Recent calls To see the latest calls incoming outgoing and missed calls press from the main screen Press again to call the selected number Press off hook Hang up The call is answered ...

Страница 54: ...on see To set up the function of the cradle on page 73 Any open menus are closed down when the handset is ringing You can see unanswered calls under Call log in the IP Handset menus or in the web interface To transfer a call When you receive a call you can transfer it to another phone connected to the terminal The most commonly used scenario is that you make a blind transfer This means that you tr...

Страница 55: ...ows 1 Having taken the call you press Options 2 Scroll to Transfer number to transfer and press Select 3 If the local numbers are entered in the phone book the display shows the local numbers available for transferring the call In the example you can transfer the call to one of the local phones Local 0301 or Local 0503 ...

Страница 56: ...is transferred to the local phone 0503 5 Enter the local number in this case 0503 and press Transfer The BGAN terminal makes sure that the call is transferred properly to the new local number The phone with the local number you dialed starts to ring 6 The incoming call is handed over to 0503 When the call is taken it is established between the initial caller and the new recipient ...

Страница 57: ...call with announcement When transferring a call you can put the current call on hold call the new number and announce the call to be transferred terminate the announcement call and then transfer the original call To transfer a call with announcement do as follows 1 Having taken the call you press Options ...

Страница 58: ...ng call is put on hold 4 Select Enter number to enter the local number you want to transfer the call to or select Contact search to select a number from the Contacts list 5 In this example the original call is transferred to the local phone 0503 The phone with the local number you dialed starts to ring ...

Страница 59: ...er by you or the final recipient This is to free the line for the original call Press the on hook key to terminate the announcement call in this example the call to 0503 In case you need to talk to the original caller again press Switch 8 If you wish to talk to the original caller again before transferring the call select Unhold Select Transfer to transfer the original caller Proceed as described ...

Страница 60: ...nected to a BGAN terminal dial 00 country code phone number followed by or Example To call Thrane Thrane in Denmark 45 39558800 dial 00 45 39558800 followed by or To make a call to a handset connected to a BGAN terminal To make a call to a handset connected to the BGAN terminal dial Note The default call type is set up in the web interface of the BGAN terminal However you can select the call type ...

Страница 61: ...ng a secure call from the IP Handset The IP Handset supports secure peer to peer voice calls You can make secure calls to all IP phones complying with the ZRTP version used by the IP Handset see Technical specifications on page 113 Standard X 509 certificate has been added for Stronger Authentication SA for closed user groups To configure the IP Handset for secure calling You need your SIP account...

Страница 62: ...lls must be secure you can set the handset to start a secure session automatically each time when a call is initiated and the peer IP Handset goes off hook For further details see To set call services Noise cancellation and Automatic secure on page 72 Unit Description Router Please refer to the manufacturer s documentation BGAN terminal The configuration of the IP connection of the BGAN terminal d...

Страница 63: ...ession Then the display shows Going secure The encryption keys are negotiated the peer is authenticated and the voice streaming is en and decrypted The key negotiation may take up to 30 seconds During this period voice is muted Upon successful key negotiation and peer authentication you hear an audio signal in the IP Handset to inform you that a Short Authentication String SAS is shown in the disp...

Страница 64: ...rison of the SAS is ok press Yes 4 The line is secure and the display shows Secure and a Padlock Voice streaming is encrypted and decrypted Note If the 4 digit SAS is not identical press No when asked to confirm SAS authentication The secure session is aborted and the call is terminated Note The IP Handset supports one secure call at a time If there is a secure call established and put on hold you...

Страница 65: ...ou that the session failed to go secure Press OK to continue the call as a non secure session Failed authentication If the verification of authentication certificates fails the peer is not member of the closed user group the status window shows a warning You hear an audio signal in the IP Handset to inform you that the peer is not a member of the closed user group Press Yes to continue the call as...

Страница 66: ...can also make a hands free call by leaving the handset in the cradle while making the call Similarly you can answer a call using hands free mode by leaving the handset in the cradle while answering the call In both cases the default function is as follows If you remove the handset from the cradle during the call the mode will automatically change to hand held When the handset is out of the cradle ...

Страница 67: ...k the keypad do as follows 1 Select the left Options menu 2 Select Keypad lock To unlock the keypad do as follows 1 Press the centre select key 2 Press the left select key To use night mode The display has a night mode for operation in low light areas In night mode the colours are changed to make the display more suitable for night operation The IP Handset can be set to automatically switch betwee...

Страница 68: ...s menu 2 Select Stealth mode How to enter text in the IP Handset When entering your contacts in the IP Handset you use the keypad to enter the names Press before the alpha numeric key to switch between lower case upper case and numbers There are 3 or 4 letters on each key To obtain the next letter on the key press the key again To move the cursor in the text use the arrow keys To delete the letter...

Страница 69: ... ghi two times to display the letter H 3 Press again until the lower left corner of the display shows lower case letters 4 Press the key 3 def two times to display the letter e Using a headset You can connect a headset to the wireless IP Handset as follows Plug the headset jack into the jack connector on the side of the handset The microphone and speaker of the IP Handset are automatically disable...

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Страница 71: ...log To display the call log To display the call log do as follows 1 From the main menu select Call log 2 Select the list you want to see 3 If you want to see details for a call move to the call and select View To add a number from the call log to the Contacts To add a number from the call log to the Contacts do as follows 1 In the call log go to the call and select Options 2 Select Add to contacts...

Страница 72: ...a call log folder To delete all numbers in the call log or all numbers in a sub folder of the call log do as follows 1 In the call log menu not in one of the sub folders select Manage 2 Select the folder you want to empty 3 Select Yes To see memory usage in the call log To see the number of stored entries and the maximum allowed number of entries do as follows 1 In the call log menu not in one of ...

Страница 73: ...enu select Contacts If a contact is from the BGAN phone book it is marked with This means you cannot edit or delete the entry To call a contact To call a contact do as follows 1 In your Contacts list scroll to the contact you want to call 2 Press the off hook key To add a contact To add a contact do as follows 1 In your Contacts list press the left select key Options 2 Select Add Note that the Con...

Страница 74: ...key Options 3 Select View Edit 4 Select Edit 5 Change the name of your contact and select OK For information on how to enter text see How to enter text in the IP Handset on page 56 6 Scroll to Number and select Edit 7 Change the number of your contact and select OK To delete a contact To delete a contact do as follows 1 In your Contacts list scroll to the contact you want to delete 2 Press the lef...

Страница 75: ...to display the software version of the IP Handset To view status for the handset do as follows 1 From the main menu select Status 2 Select Phone identification to see the serial number of the IP Handset 3 Select Network information to see DHCP Enabled Disabled IP address Subnet mask address Default gateway Physical address MAC 4 Select Software version to see the version of the IP Handset software...

Страница 76: ...t to the access point do as follows 1 Start up your wireless access point 2 Start up the handset 3 Enter the menu system and select Network Wireless network A list appears with all wireless access points within reach together with previously connected access points the handset already has a profile for this access point the access point uses encryption the access point does not use encryption The ...

Страница 77: ...ct OK to enter the Profiles menu Set the security settings as described in To connect the IP Handset to the wireless network on page 64 When the profile matches the access point and you have selected Connect the IP Handset attempts to establish a connection If the access point is connected to a BGAN terminal see Using a BGAN terminal on page 21 for information on how to connect to the BGAN network...

Страница 78: ...rity mode WEP set the following see also the documentation for Wireless Access Point Authentication Select Open system or Shared key Encryption level Select 64 bit or 128 bit WEP key index Select 1 2 3 or 4 Use hexadecimal key Select whether you want to enter the encryption key in hexadecimal numbers or text WEP key Enter WLAN encryption key For security mode WPA PSK TKIP or WPA2 PSK AES set the f...

Страница 79: ...selected access point is now deleted If the access point uses encryption your handset will not be able to connect to the access point unless the security settings are entered again To delete all Wireless network profiles To delete all Wireless network profiles do as follows 1 From the Wireless network list select Options left select 2 Select Manage 3 Select Delete all profiles 4 Select Yes left se...

Страница 80: ...less network list select Options left select 2 Select Manage 3 Select Add profile 4 Type in the SSID of the access point 5 Select OK A new profile is now created 6 Enter the security information for the access point For further information see To edit a Wireless network profile on page 66 To see memory usage in the list of Wireless network profiles To see the number of stored profiles and the maxi...

Страница 81: ... DHCP to automatically obtain an IP address Static IP addresses are also supported It is recommended to use DHCP Automatic IP DHCP is the default setting To select the IP mode do as follows 1 From the main menu select Network 2 Select Settings 3 Do one of the following If the IP Handset should use DHCP to automatically obtain an IP address check the box next to Automatic IP DHCP and select Back or...

Страница 82: ...P address and select OK 6 Continue to Subnet mask Gateway Primary DNS and Secondary DNS and enter them in the same way 7 Select Back or press on hook to exit The handset will now use the static information you entered instead of automatic IP address allocation using DHCP Settings To access the Settings menu select Settings from the main menu ...

Страница 83: ...e the setting or select Edit select the setting you want and select OK To set up stealth mode Stealth mode is used when the IP Handset should not be noticed In stealth mode you can turn off all lights in the display and or sounds for external events Note however that the keypad will still light up when you press a key To configure and go into stealth mode do as follows 1 From the Settings menu sel...

Страница 84: ...n a noisy environment To set up Noise cancellation do as follows 1 From the Settings menu select Call services 2 Press Select for Noise cancellation When the IP Handset is used in networks where all calls must be secure it can be set up to start a secure session automatically each time when a call is initiated and the peer IP Handset goes off hook To set up Automatic secure do as follows 1 From th...

Страница 85: ...s by removing the handset from the cradle and terminate a call by putting the handset back in the cradle The handset automatically changes to hands free when you make or answer a call with the handset in the cradle If you take the handset from the cradle during the call it automatically changes to hand held operation In hand held mode when you put the handset in the cradle the call is terminated I...

Страница 86: ...on in low light areas If you do not want to use automatic activation deselect it You can still start it manually from the Main Options menu when needed For further details see To use night mode on page 55 To set up the display settings do as follows 1 From the Settings menu select Display 2 Move to the setting you want to change 3 For the backlight settings use the keys and to change the percentag...

Страница 87: ...d to a BGAN terminal To leave the menu select Back To disable or set automatic shut down wireless handset only Per default the wireless IP Handset is set to shut down automatically if it does not receive a signal from a wireless access point for a certain period of time and is outside the cradle To disable or set automatic shut down do as follows 1 From the Settings menu set or remove the check ma...

Страница 88: ...Select Back to return to normal operation To enable or disable the web server A web server is built into the IP Handset It is primarily used for uploading software and for editing contacts You can enable or disable the web server To enable or disable the built in web server do as follows 1 From the Settings menu select Web server 2 Select Edit to enable or disable the web server The default settin...

Страница 89: ...ime manually clear the Use BGAN time box Then continue to the following steps 4 To change the time move to Time and press Edit Then type in the new time and select OK The new time is activated immediately 5 To change the date move to Date and press Edit Then type in the new date and select OK 6 To switch the time format between 24h and 12h use the keys and or select Edit and select the wanted form...

Страница 90: ...hen it is ringing For information on how to set up the PIN code for the handset see the next section To set up the PIN code for the handset To set up the PIN code for the handset do as follows 1 From the Settings menu select PIN code Note There may be 2 PIN codes for the system one for the BGAN terminal SIM PIN described in Establishing a connection on page 22 and one for the IP Handset described ...

Страница 91: ...nter this PIN code before you can change it 3 Type in the PIN code you want to use and select OK 4 Repeat the PIN code and select OK 5 Select Back to leave the menu To select the language This setting is for future use Only English language is currently available Note If you do not want to have a PIN code for the handset leave the field empty and select OK ...

Страница 92: ...o return to factory default for all settings do as follows 1 From the Settings menu select Factory default 2 Select Yes All settings and status information are now changed to factory default settings Note that in some cases this operation may take up to 30 seconds Important All settings and status information are lost when you accept this setting ...

Страница 93: ...ich has an integrated SIP server or another SIP server How to set up the SIP profile depends on your subscription and the SIP server and network to which the handset is connected To activate a SIP profile The default profile is the BGAN profile which is used when the IP Handset is connected to a BGAN terminal To activate a profile do as follows 1 From the main menu select SIP 2 Move to the profile...

Страница 94: ...enter several network specific values so the handset can communicate with the SIP server The IP Handset can hold up to 10 profiles The following parameters can be set up in the SIP profile Profile name SIP server and port User name Password Codec priority STUN server Reregister interval To add a new SIP profile do as follows 1 In the SIP menu select Options left select key 2 Select Add ...

Страница 95: ...rofile name is New Profile 4 Move to SIP server and select Edit 5 At Server name IP select Edit again 6 Type in the server name URL or IP address and select OK Example Server name is voip serv 7 Type in the port number for the SIP server and select OK Example Port number is 5060 default setting 8 Select Back to continue the setup of the remaining parameters ...

Страница 96: ... Reregister every This settings sets the time interval in which the IP Handset registers with the SIP server it is connected to If the SIP server is the BGAN terminal you don t need to change this setting The interval is set to 120 seconds default The maximum value is 86400 seconds 24 hours If the connection to an external SIP provider is made through a NAT router this setting may be needed to kee...

Страница 97: ... follows 1 In the list of profiles go to the profile you want to change and select Options Edit View 2 Edit the settings as described in the previous section To delete a SIP profile To delete a SIP profile do as follows 1 In the SIP menu move to the profile you want to delete and select Options 2 Select Delete 3 Select Yes Note For the BGAN profile only the user name and password can be changed Th...

Страница 98: ...lect Delete all 4 Select Yes To see memory usage in the list of SIP profiles To see the number of profiles in the list and the maximum allowed number of profiles do as follows 1 From the SIP settings menu select Options left select key 2 Select Manage 3 Select Memory usage Important All profiles except BGAN are deleted this means that you will only be able to connect your handset using the BGAN pr...

Страница 99: ...nections are set up in the BGAN terminal Status Current GPS position status signal strength and PIN status Properties Information about the BGAN terminal type and software version Enter PIN code You can enter the PIN code for the BGAN terminal Only shown when the PIN code for the terminal is needed Active alarms in the BGAN terminal if any Event log A list of events that have occurred in the BGAN ...

Страница 100: ...To start and stop IP standard or streaming connections do as follows 1 From the BGAN menu select Connect 2 Use the left right keys to find the network user group for the application you want to start or stop 3 Use the up down keys to select the connection you wish to start Active or stop Inactive 4 Press Start to start a connection or press Stop to stop the connection 5 A confirmation window is di...

Страница 101: ...sition of the BGAN system Status shows the status of the BGAN connection for example Ready or Registering CNo shows the signal strength of the BGAN connection the carrier to noise ratio PIN status shows status of the PIN for example whether the terminal is waiting for a PIN To see the BGAN terminal properties The see the BGAN terminal type and software version do as follows 1 From the BGAN menu se...

Страница 102: ... for the BGAN terminal and select OK 4 Type in the PIN for the BGAN terminal and select OK Alarm from the BGAN terminal You can use the IP Handset to alert you when there is a critical alarm in the BGAN terminal A critical alarm covers warnings and error messages issued by the BGAN terminal Press Details to see further information about the alarm or press Exit to return to normal phone operation A...

Страница 103: ...alarms in the BGAN terminal you can select Active alarms 3 Press Select to access the list of active alarms 4 Scroll to an alarm and press Select to display details about this particular alarm 5 Press Ok or Back to return to normal phone operation To view the event log The event log shows events that have occurred in the BGAN system To see the event log do as follows 1 From the main menu select BG...

Страница 104: ...a SAILOR 3771 Alarm Panel and a subscription that includes Voice Distress you can test the Voice Distress function The handset must show designated for Distress to be able to make Voice Distress calls For details on how to make a Voice Distress test see the user manual for the Voice Distress system EXPLORER 727 only To change the terminal usage If the connected BGAN terminal is an EXPLORER 727 ter...

Страница 105: ...ss the web server from a computer connected to the BGAN terminal you are using for the handset Use a standard Internet browser Browser settings If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you ...

Страница 106: ...server for your LAN 3 Click OK When the proxy server settings are disabled close and restart your browser You may need to change this setting back on return to your Internet connection Accessing and navigating the web server Note The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different Note The following procedure is valid if ...

Страница 107: ...ibed in Getting started on page 7 4 Open your browser on the computer and enter the IP address of the IP Handset You find the IP address in the handset menus under Status Network information Another way to access the web interface of the IP Handset is to click on the page SETTINGS IP handsets Configure link in the web interface of the BGAN terminal You can also see the IP address in the web interf...

Страница 108: ...on The icon bar shows a handset icon to indicate that it is the internal web server of the IP Handset and not of a BGAN terminal If the handset is wireless a battery icon shows the status of the battery When you pass the cursor over the battery icon a text shows the status e g Battery 67 charging The contents section shows the page selected in the navigation pane This section is used for viewing o...

Страница 109: ...web server The Home page The web server starts up on the Home page To go back to the Home page from another location in the web server select Home from the left navigation pane The Home page shows properties and network settings of the handset The page is automatically updated every 5 seconds ...

Страница 110: ... of all contacts in the handset You can sort the list by name or number by clicking Name or Number in the heading row of the list To add a new contact type in the name and number at the top of the page and click Create The Contacts list can hold 100 entries To delete a contact click next to the contact you want to delete To edit a contact click next to the contact you want to edit and make your co...

Страница 111: ...CALL LOG page shows date and time phone number duration and whether the call was incoming outgoing or missed If the phone number is in the Contacts list the name of the contact is shown with the number The latest calls are listed first If you only want to see a subset of the calls select one of the sub groups at the top of the page You can select Received calls Outgoing calls or Missed calls ...

Страница 112: ...he web server SIP settings Overview The handset communicates using SIP Session Initiation Protocol To view the SIP settings of the handset select SIP SETTINGS from the left navigation pane The page shows the settings for the current SIP profile ...

Страница 113: ...at the bottom of the page To edit a SIP profile To edit a SIP profile do as follows 1 From the Profile scroll list select the profile you want to edit 2 Change the settings according to your needs 3 Click Save at the bottom of the page To delete a SIP profile To delete a SIP profile do as follows 1 From the Profile scroll list select the profile you want to delete 2 Click Delete at the bottom of t...

Страница 114: ... navigation pane 2 Click Browse and locate the firmware you want to upload to the IP Handset 3 Click Upload firmware The handset initiates firmware upload showing the progress in the display When upload is done the handset automatically restarts with the new firmware Note After uploading firmware to the handset you may have to refresh your Internet browser for the web server to display correctly T...

Страница 115: ...eft navigation pane To export settings to a file You may export three types of settings file each containing a subset of the handset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in the file To export a subset of the settings to a file do as follows 1 In the IMPORT EXPORT page click a button under EXPORT to create a settings file 2 Clic...

Страница 116: ...dset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in the file To import a settings file do as follows 1 Click Browse 2 Browse to the location where the settings file is saved and select the file you want to import 3 Click Open 4 Click Import The selected settings are now replaced by the imported settings ...

Страница 117: ...t can generate a diagnostics report This report includes information that can be very useful for a service technician If you are reporting an error with your IP Handset you may be asked to provide a diagnostics report To save a diagnostics report do as follows 1 Select HELP from the left navigation pane 2 Click Save report ...

Страница 118: ...Chapter 4 Using the web server 106 Using the web server 3 If your service technician needs specific information included in the report click Advanced and select the items needed Then click Save report ...

Страница 119: ...our Airtime Provider or your supplier If you can see that the problem is related to airtime and not to the IP Handset please contact your Airtime Provider If you need assistance with problems caused by the IP Handset please call a distributor in your area You may be asked to generate a diagnostics report For information on how to generate a report see Help and diagnostics report on page 105 An upd...

Страница 120: ...mantled only by trained personnel 1 Do not expose the IP Handset or batteries to heat or fire Avoid storage in direct sunlight Do not subject the IP Handset or batteries to mechanical shock Leaking battery In the event of an IP Handset leaking liquid do not allow the liquid to come into contact with the skin or eyes If contact has been made wash the affected area with copious amounts of water and ...

Страница 121: ...d municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to ...

Страница 122: ...weezers to remove the two rubber strips on the side of the IP Handset 2 Use the Torx screwdriver size TX05 to remove 3 screws on each side 3 Take off both aluminium side pieces 4 Use the Torx screwdriver size TX05 to remove 2 screws at the bottom on the back 5 Use the tweezers to open the IP Handset ...

Страница 123: ...6 Use the Torx screwdriver size TX06 to remove 6 screws at the back 7 Take out the battery It is glued to the board you may need to use some force Tear the flat cable out of the connector 8 Dispose of the IP Handset and the battery safely according to local laws and regulations ...

Страница 124: ...he PIN code has not been entered in the BGAN terminal 2 There is an error in the terminal or the BGAN network 1 Enter the menu system of the handset and select BGAN Enter PIN code For information on how to enter the PIN see Establishing a connection using BGAN terminal on page 21 2 See the manuals for the BGAN terminal for information on how to troubleshoot errors The handset shows SIP fault No SI...

Страница 125: ...and cradle Thrane IP Handset wired Specifications wired handset Item Specification Type TT 3672A Thrane IP Handset wired Dimensions L x B x H 152 mm x 55 mm x 26 5 mm Weight 190 g 20 g without cable Display 2 2 240 x 320 pixel TFT colour LCD Operating temperature 25 C to 45 C Storage and transport temperature 25 C to 55 C Humidity Up to 95 without condensation Air pressure transport 4572 m AMSL ...

Страница 126: ...AN interface 10 100 Mbps Network Protocol Internet Protocol IP VoIP Protocol SIP v2 Session Initiation Protocol RFC3261 SDP RFC2327 Voice Codecs G 711 and G 729 A B Physical interfaces RJ 45 male connector on fixed cable Not currently used Headset 2 5 mm jack and Mini USB 5 pin Certifications FCC CE Encryption VoIP protocol SRTP RFC 3711 ZRTP ID ver 3 Compass safe distance Wired handset 50 cm Wire...

Страница 127: ...Appendix A Technical specifications Thrane IP Handset wired 115 AAAA Technical specifications Outline dimensions wired handset ...

Страница 128: ...Appendix A Technical specifications 116 Thrane IP Handset wired IP Handset wired outline dimensions continued side view and back view ...

Страница 129: ... 5 mm 5 98 x2 17 x1 04 Weight 190 g 20 g Display 2 2 240 x 320 pixel TFT colour LCD Operating temperature 0 C to 45 C Storage temperature Long term 6 months 20 C to 25 C Short term 6 months 20 C to 45 C Temperature transport 25 C to 55 C Humidity Up to 95 without condensation Protection category IP55 dust proof and splash proof Air pressure transport 4572m AMSL Battery Li Ion 1900 mAh Charge power...

Страница 130: ...Network Protocol Internet Protocol IP VoIP Protocol SIP v2 Session Initiation Protocol RFC3261 SDP RFC2327 Voice Codecs G 711 and G 729 A B Physical interfaces Headset 2 5 mm jack Mini USB 5 pin charging only Certifications FCC CE IC SAR Encryption VoIP protocol SRTP RFC 3711 ZRTP ID ver 3 Compass safe distance Wireless handset 55 cm Wireless cradle 90 cm Item Specification ...

Страница 131: ...Appendix A Technical specifications Thrane IP Handset wireless 119 AAAA Technical specifications Outline dimensions wireless handset ...

Страница 132: ...Appendix A Technical specifications 120 Thrane IP Handset wireless IP Handset wireless outline dimensions continued side view and back view ...

Страница 133: ... A Technical specifications Thrane IP cradle outline dimensions 121 AAAA Technical specifications Thrane IP cradle outline dimensions The below outline drawing applies to both the wired and the wireless variant ...

Страница 134: ...Appendix A Technical specifications 122 Thrane IP cradle outline dimensions Thrane IP cradle outline dimensions continued front and side ...

Страница 135: ...suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment gen erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfer ence to radio communications Operation of this equ...

Страница 136: ......

Страница 137: ...been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to...

Страница 138: ...t from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help See also the FCC IC Notice on the next page Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment ...

Страница 139: ...f age and health The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6W kg Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest...

Страница 140: ......

Страница 141: ...forms to European health environmental and safety regulations It makes the product legal to be sold in the European Union D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network DNS Domain Name Server A system translating server names URLs ...

Страница 142: ...ay M MAC Media Access Control address A hardware address that uniquely identifies each node of a network N NAT Network Address Translation P PCB Printed Circuit Board PIN Personal Identification Number A secret numeric password shared between a user and a system used to authenticate the user to the system PoE Power over Ethernet A standard for combining power supply with transmission of data over ...

Страница 143: ...Internet S SA Stronger Authentication SIM Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages SIP Session Initiation Protocol An application layer control signalling protocol for creating modifying and terminating sessions with one or more participants Used e g...

Страница 144: ...conversations over the Internet or through an IP based network W WEP Wired Equivalent Privacy a security protocol for wireless networks that encrypts transmitted data WLAN Wireless Local Area Network WPA Wi Fi Protected Access wireless security with greater protection than WEP Z ZRTP ZRTP is a cryptographic key agreement protocol to negotiate the keys to encrypt VoIP phone calls ZRTP describes a m...

Страница 145: ...shut down 75 B backlight 74 adjust 74 standby adjust 74 suppress 71 battery charging 18 charging interval storage 20 108 dispose of 109 leak 108 remove 109 stand by time 4 BGAN call using 48 enter PIN 90 menu 88 status information 89 BGAN critical alarms 91 BGAN software version 89 BGAN terminal 25 configuration 50 setup 25 BGAN terminal type 89 C cable relief 9 call 870 49 encrypted 49 ending or ...

Страница 146: ...connecting cradle LAN cable 9 connecting the handset 9 connection start IP background 88 IP streaming 88 connector cradle 8 connectors 8 contact information 107 Contacts clear automatically on start up 74 contacts 61 add 61 98 call 61 delete 62 98 display 61 edit 62 98 control functions BGAN terminal 2 control keys 28 cradle connector 8 detection 73 dimensions 121 installing 11 measures 11 outline...

Страница 147: ...0 fail secure call 53 FCC compliance 123 wired handset 123 wireless handset 125 features 5 firmware uploading 102 G gateway enter 70 go secure 50 GPS position 89 H hand held mode 54 handset 24 connecting 9 connecting to BGAN terminal 12 dimensions 115 features 5 outline 115 PIN 78 register 22 24 hands free change mode 54 operation 54 headset 57 help 105 I icons in display 35 identification of the ...

Страница 148: ...nal 24 locking the keypad 55 log clear automatically on start up 74 lowercase mode 30 M MAC address 63 make a call 26 40 manual document number i memory usage call log 60 menu overview 58 menus main 33 microphone muting 55 missed calls 59 mobile number 49 muting the microphone 55 N network information 97 network settings wireless 64 night mode 55 automatic switch to 74 noise cancellation 72 number...

Страница 149: ...ming 49 S safety summary iii SAS 51 SAS confirmation 51 screensaver 38 74 secure call 49 automatic 50 72 confirm 51 failed 53 how to start 50 setup 50 single call 50 select a SIP profile 81 serial number 63 set up 25 IP Handset 24 Short Authentication String 51 shut down automatic 75 signal strength 89 SIP client 81 password 84 user name 84 SIP fault 112 SIP profiles 100 activating 81 adding 82 10...

Страница 150: ...s show 63 support 107 diagnostics report 105 switch off IP Handset 13 switch on IP Handset 13 T technical specifications 113 terminal type BGAN 89 test Voice Distress 92 text mode 30 text writing in display 56 time setting 76 tone volume 71 transfer a call 42 transparency 74 troubleshooting guide 112 typography used in this manual v U unlock 23 uploading firmware 102 uppercase mode 30 USB charger ...

Страница 151: ... introduction 93 overview 96 SIP settings 100 using 93 wired handset getting started 7 wireless standard 15 wireless access point connecting the IP Handset 20 connection 15 wireless handset getting started 7 Wireless network use set country 69 WLAN connecting 64 editing profile 66 standard 15 writing text in display 56 Z ZRTP protocol secure call 49 ...

Страница 152: ...98 126059 H info thrane com thrane com ...

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