Thor Motor Coach CLASS B, Руководство пользователя

Страница: 15 / 116

C O N S U M E R I N F O R M A T I O N
11
T H O R M O T O R C O A C H | M A D E T O F I T
2
Reporting Safety Defects
In the United States
If you believe that your recreation vehicle has an alleged defect
that could cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) and Thor Motor Coach.
If NHTSA receives similar complaints, it may open an inves-
tigation, and if it finds that a safety defect exists in a group of
vehicles, it may order a recall and remedy campaign. However,
NHTSA cannot become involved in individual problems
between you, your selling dealer, or Thor Motor Coach.
For additional information, go to the NHTSA website at:
www.safercar.gov
TO CONTACT NHTSA BY PHONE:
Call the Vehicle Safety Hotline at:
888-327-4236
TTY:
800-424-9153
or:
202-484-5238
A NHTSA representative will record your complaint
information.
TO CONTACT NHTSA BY MAIL:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave. SE
Washington, DC 20590
TO CONTACT THOR MOTOR COACH BY PHONE:
Contact TMC Customer Care at:
877-855-2867
TO CONTACT THOR MOTOR COACH BY MAIL:
Thor Motor Coach
Attn: Customer Care
P.O. Box 1486
Elkhart, IN 46515-1486
In Canada
If you believe your recreation vehicle has an alleged safety
defect, you should contact the Department of Transport and
Thor Motor Coach. to report your safety concern.
ONLINE:
www.tc.gc.ca/recalls
TELEPHONE:
Call:
800-333-0510
(in Canada) or:
819-994-3328
(Ottawa-Gatineau area or International)
MAILING ADDRESS:
Transport Canada - ASFAD
330 Sparks Street
Ottawa, Ontario
K1A 0N5
TO CONTACT THOR MOTOR COACH BY PHONE:
Contact TMC Customer Care at: 877-855-2867
TO CONTACT THOR MOTOR COACH BY MAIL:
Thor Motor Coach
Attn: Customer Care
P.O. Box 1486
Elkhart, IN 46515-1486
Langue Française
INTERNET :
http://www.tc.gc.ca/rappels
TÉLÉPHONE :
Sans frais :
800-333-0510
(au Canada)
ou :
819-994-3328
(dans la région de Ottawa-Gatineau et à l’extérieur du pays)
ADRESSE POSTALE :
Transports Canada - ASFAD
330, rue Sparks
Ottawa (Ontario)
K1A 0N5
POUR JOINDRE TMC PAR TÉLÉPHONE :
Appelez l’assistance à la clientèle TMC au :
877-855-2867
POUR JOINDRE TMC PAR COURRIER :
Thor Motor Coach
Attn: Customer Care
P.O. Box 1486
Elkhart, IN 46515-1486