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Appendix - Troubleshooting
I can’t access the internet using a wirelessly device
• If you have a personal computer connected directly to the Gateway, try to access the Internet from it
• If you cannot connect to the Internet from your Ethernet connected personal computer, then follow the
troubleshooting section above for “I can’t access the internet using a personal computer connected to the
Gateway with an Ethernet cable”
• If you can access the Internet from your Ethernet connected personal computer, then there is a problem
with your wireless link. Follow the section below for “I can’t access the internet using a wirelessly
connected device, but I can from my Ethernet connected personal computer”
I can’t access the Internet using a wireless device, but I can from my Ethernet connected personal computer
The Gateway has connection to the Internet but there is some problem transferring that connection to your
wireless device
• Verify your wireless device has the wireless link turned on
• Try unplugging the Gateway power cable from the wall socket and plug it in again; wait for the DS/US and
ONLINE lights to stop blinking.
• Verify the Gateway wireless network is working by “viewing available wireless networks” on your laptop or
wireless PC. Consult the section “Set-up Wireless Access for Your Laptop, Wireless PC or Other Device”
for how to do this.
If you do not see any wireless networks
, try unplugging the Gateway power cable from the wall
socket and plug it in again; wait for the DS/US and ONLINE lights to stop blinking. If you still see no
wireless networks, consult your service provider
If you see your wireless network
(SSID name printed on the Gateway product label or a custom
name you assigned), then verify your wireless device is correctly connected to the Gateway
wireless network by following the steps in the section “Set-up Wireless Access for Your Laptop,
Wireless PC or Other Device” (Note – if you try to connect to your wireless network but, after
entering the security key, the connection is refused, then you must verify the network key by
using the web manager. This is explained in the section “Access and Change Gateway Advanced
Settings”)
If you see a wireless network, but not yours
, you can verify if the network SSID name was
changed by using the web manager explained in the section “Access and Change Gateway
Advanced Settings”
• If you are unable to get wireless Internet access by any of these methods, consult your service provider
All of the lights on my Gateway are flashing in sequence
This means the Advanced Cable Gateway is automatically updating its system software. Please wait for the
lights to stop flashing. The updating process typically lasts less than one minute. Do not remove the power
supply or reset the Gateway during this process.
