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Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 151

•

“Getting help and service” on page 151

•

“Purchasing additional services” on page 153

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 21.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2013

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Содержание Edge E440

Страница 1: ...User Guide ThinkPad Edge E440 and E540...

Страница 2: ...and Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com UserManual and follow the instructions on the screen LIMITED AND RESTRICTED RIGH...

Страница 3: ...dling the battery 35 Connecting to the network 36 Ethernet connections 36 Wireless connections 36 Presentations and multimedia 40 Changing display settings 40 Using an external monitor 40 Using a proj...

Страница 4: ...r computer 127 Cleaning the cover of your computer 128 Chapter 10 Troubleshooting computer problems 131 Diagnosing problems 131 Troubleshooting 131 Computer stops responding 131 Spills on the keyboard...

Страница 5: ...tion for Taiwan 163 Battery recycling information for the United States and Canada 163 Recycling information for China 163 Appendix C ENERGY STAR model information 165 Appendix D Notices 167 Trademark...

Страница 6: ...iv User Guide...

Страница 7: ...board by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it gene...

Страница 8: ...he Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to...

Страница 9: ...ken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissi...

Страница 10: ...crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For i...

Страница 11: ...is is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet a...

Страница 12: ...the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of...

Страница 13: ...oduct ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat...

Страница 14: ...nings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety informat...

Страница 15: ...er radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure...

Страница 16: ...n the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that...

Страница 17: ...ting important product information on page 12 Features on page 14 Specifications on page 15 Operating environment on page 16 Lenovo programs on page 17 Locating computer controls connectors and indica...

Страница 18: ...er Some models have a fingerprint reader Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with a password For more information about the f...

Страница 19: ...ones capture sound and voice when used with a program capable of handling audio Depending on your model your computer might come with one microphone 2 Camera Some models have an integrated camera Use...

Страница 20: ...Windows 7 operating system For the Microsoft Windows 8 operating system and Microsoft Windows 8 1 operating system move the pointer to the top right or bottom right corner of the screen to bring up th...

Страница 21: ...nt to charge these devices when your computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following For Windows 7 Start the Power Manager program and c...

Страница 22: ...d OneLink Dock use the Ethernet connector on the dock to connect to a LAN not the one on the computer 4 ac power connector 5 Lenovo OneLink connector When the ac power adapter is connected to the ac p...

Страница 23: ...d for connecting USB compatible devices such as a USB printer or a digital camera Note When you attach a USB cable to this USB connector ensure that the USB mark is facing upward Otherwise the connect...

Страница 24: ...e microprocessor Note To ensure proper airflow do not place any obstacle in front of the fan louvers 3 VGA connector Use the video graphics array VGA connector to connect the computer to a VGA compati...

Страница 25: ...enabled instead The combo audio connector does not support a conventional microphone For more information see Using audio features on page 43 Bottom view Note Your computer bottom view might look slig...

Страница 26: ...e models have a solid state drive for data storage The solid state drive makes your computer light small and fast Note The hidden service partition is the reason why there is less free space than expe...

Страница 27: ...ed 4 Camera status indicator When the camera status indicator is on the camera is in use 5 6 System status indicators The illuminated dots one in the ThinkPad logo on the outer lid of your computer an...

Страница 28: ...e and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer FCC ID and...

Страница 29: ...error message will be displayed and the computer will beep when you turn on the computer Certificate of Authenticity label The Certificate of Authenticity label is provided on models that are licensed...

Страница 30: ...power adapter For more information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label...

Страница 31: ...models Interface External monitor connectors VGA connector and HDMI connector Combo audio connector Two USB 3 0 connectors One Always On USB connector USB 2 0 RJ45 Ethernet connector 4 in 1 digital m...

Страница 32: ...ent of your computer Environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C to 43 0 C 4...

Страница 33: ...the navigation window of the Lenovo ThinkVantage Tools program it indicates that you need to manually install the program To manually install the program double click the program icon Then follow the...

Страница 34: ...Broadband Connect Network and Internet Lenovo 3G Mobile Broadband Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore Password Manager System and Security User Accounts and Fam...

Страница 35: ...data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the hard disk drive Client Security Solution Windows 7 The Cl...

Страница 36: ...ccess to various program such as the Lenovo Fingerprint Manager program and the Lenovo Solution Center program Message Center Plus Windows 7 The Message Center Plus program automatically displays mess...

Страница 37: ...novo for help Automatic notification of free software and special promotional offers To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the ins...

Страница 38: ...hoot a wireless networking issue go to http www lenovo com support faq Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Locatio...

Страница 39: ...ing system Note Your computer screen might look different from the following illustrations Tasks Touch gestures touch models only Mouse actions To open an application or perform an action on an open a...

Страница 40: ...wing table lists some touch gestures and the corresponding mouse actions supported by the Window 8 and Windows 8 1 operating systems Note Your computer screen might look different from the following i...

Страница 41: ...ner of the Start screen Windows 8 Swipe in from the top or bottom edge and tap All apps Windows 8 1 Click the downward arrow located near the bottom left corner of the Start screen Windows 8 Right cli...

Страница 42: ...multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not u...

Страница 43: ...If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F1 F2 or F3 Decreases the speaker volume Increases the spe...

Страница 44: ...Has the same function as the Pause key Fn S Has the same function as the SysRq key Fn K Has the same function as the ScrLK key 2 Windows key On the Windows 7 operating system press the Windows key to...

Страница 45: ...e corresponding function key When the Fn Lock function is enabled The Fn Lock indicator turns on To input F1 F12 press the function keys directly To initiate the special function of each key press the...

Страница 46: ...he programs For Windows 7 Opens Computer Fn B Has the same function as the Break key Fn P Has the same function as the Pause key Fn S Has the same function as the SysRq key Fn K Has the same function...

Страница 47: ...nel 2 Click Hardware and Sound Mouse ThinkPad 3 Follow the instructions on the screen Replacing the cap The cap 1 on the end of the TrackPoint pointing stick is removable After you use the cap for a p...

Страница 48: ...the battery alarm do the following 1 Start the Power Manager program 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of the power leve...

Страница 49: ...ximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Maximizing the battery life To maximize the life of the battery do the follo...

Страница 50: ...disk drive or solid state drive and then the computer turns off If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up f...

Страница 51: ...ed battery pack is not covered by the warranty DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful subst...

Страница 52: ...or more network cards that enable you to connect your computer to the Internet and other network connections Ethernet connections You can connect your computer to a local network or a broadband conne...

Страница 53: ...following software to manage multiple network profiles so that the computer automatically connects to an available network when the location changes For Windows 7 Use the Access Connections program Fo...

Страница 54: ...ablish wireless connections over remote public or private networks These connections can be maintained over a large geographical area such as a city or an entire country by use of multiple antenna sit...

Страница 55: ...nd a personal computer or remotely controlling and communicating with devices such as mobile phones Depending on the model your computer might support the Bluetooth feature To transfer data through th...

Страница 56: ...e If you set a higher resolution for the computer display you can see only part of the screen at a time You can see other parts by moving the image with the TrackPoint pointing device or another point...

Страница 57: ...ws 8 1 1 Right click on the desktop and click Screen resolution 2 Click Advanced Settings and then select the Color Management tab 3 Click Color Management and then select the Advanced tab 4 Change th...

Страница 58: ...n on the external monitor 3 Press F7 then select Duplicate or Extend To change the resolution for each monitor do the following 1 Right click on the desktop and click Screen resolution 2 Click the Mon...

Страница 59: ...3 5 mm 4 pole plug Conventional headphone Conventional microphone Combo audio connector Headphone and microphone functions supported Headphone function supported Not supported Combo audio connector of...

Страница 60: ...VD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs In addition it can record on DVD R discs DVD RW discs type II DVD RAM discs CD RW standard and high speed dis...

Страница 61: ...he computer is in sleep mode or hibernation mode Otherwise the system might not respond when you try to resume operation To remove a flash media card do the following 1 Click the triangular icon in th...

Страница 62: ...46 User Guide...

Страница 63: ...ual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you imp...

Страница 64: ...you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 47 and practice active sitting to avoid discomfort associated with you...

Страница 65: ...F file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Trav...

Страница 66: ...carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you...

Страница 67: ...judgments or warranties about the function quality or performance of the locking device and security feature Using passwords You can help prevent your computer from unauthorized use by using password...

Страница 68: ...lank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press Fn F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note Y...

Страница 69: ...seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security Password Supervisor Password by using the directional ke...

Страница 70: ...off your computer Wait for about five seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security Password Hard disk...

Страница 71: ...hard disk password 1 Follow steps 1 through 7 in Setting a hard disk password on page 54 typing your password to get access to the ThinkPad Setup program 2 Type the current user hard disk password in...

Страница 72: ...ks on media NAND flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature set a hard disk password for the internal storage device Using the fin...

Страница 73: ...when you are swiping it Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly Scratching the surface of the reader with a hard...

Страница 74: ...e drive Move the data to the Recycle Bin and then empty the Recycle Bin Delete the data Format your hard disk drive or solid state drive using the software for initializing it Use the recovery program...

Страница 75: ...mputer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help informat...

Страница 76: ...60 User Guide...

Страница 77: ...ion 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis...

Страница 78: ...or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provid...

Страница 79: ...ve from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you...

Страница 80: ...drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Re...

Страница 81: ...Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VI...

Страница 82: ...or the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 or Windows 8 1 operating system It is recommende...

Страница 83: ...re settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use th...

Страница 84: ...ve 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option...

Страница 85: ...nd then select a preferred keyboard layout 4 Click Troubleshoot to display the optional recovery solutions 5 Select a corresponding recovery solution according to your situation For example select Res...

Страница 86: ...70 User Guide...

Страница 87: ...fully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch...

Страница 88: ...Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse...

Страница 89: ...a SIM card or a SIM card might already be installed in your computer or is part of the shipping contents that come with your computer If you find a SIM card included in the shipping contents a dummy...

Страница 90: ...ert the card firmly into the slot until you hear a click 6 Reinstall the battery See Replacing the battery on page 71 7 Turn the computer over again Connect the ac power adapter and all cables Replaci...

Страница 91: ...e computer and then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close the computer display and turn the computer over 3 Remov...

Страница 92: ...the screw heads beneath the keyboard frame slide the keyboard frame forward by 2 5 mm 0 1 inch with the keyboard multi tool 7 Loosen the screws that secure the keyboard with the keyboard multi tool 76...

Страница 93: ...nnectors on the bottom side of the keyboard Then turn over the keyboard 2 9 Gently put the keyboard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To insta...

Страница 94: ...1 Attach the connectors and then turn over the keyboard 2 Insert the keyboard into the space under the frame of the keyboard bezel as shown 78 User Guide...

Страница 95: ...sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely 4 Tighten the screws with the keyboard multi tool to secure the keyboard in place Cha...

Страница 96: ...multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown 6 Adjust the keyboard frame in place with the keyboard multi tool and ensure...

Страница 97: ...ne outlet on the wall DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Removing the...

Страница 98: ...of the new keyboard The following illustration shows a keyboard multi tool 5 Unlock the keyboard frame 6 To reveal the screw heads beneath the keyboard frame slide the keyboard frame forward by 2 5 m...

Страница 99: ...hat secure the keyboard with the keyboard multi tool 8 Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard 2 Chapter 6...

Страница 100: ...he keyboard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following 1 Attach the connectors and then turn over the keyboard...

Страница 101: ...e space under the frame of the keyboard bezel as shown 3 Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely Ch...

Страница 102: ...ool to secure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the keyboard multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the l...

Страница 103: ...tention The hard disk drive or solid state drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the hard disk drive or solid...

Страница 104: ...drive or solid state drive do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close t...

Страница 105: ...olid state drive out of the computer 7 Place the new hard disk drive or solid state drive into the drive bay 8 Slide the hard disk drive or solid state drive firmly into the connector 1 and then reins...

Страница 106: ...nt these instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect the ac power adapter...

Страница 107: ...Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into the connector Chapter 6...

Страница 108: ...Before you start print these instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect...

Страница 109: ...drive and remove it 5 Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into t...

Страница 110: ...s is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a wireless LAN card touch a metal table or a grounded metal objec...

Страница 111: ...help you disconnect cables use the tool to disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the o...

Страница 112: ...ace Secure the card with the screw 2 8 Connect the antenna cables to the new card as shown in the drawing 9 Reinstall the computer cover 1 Then tighten the screws 2 10 Reinstall the battery See Replac...

Страница 113: ...start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card Your computer...

Страница 114: ...a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card 6 Remove the screw 1 The card pops up Remove the card 2 7 Align the contact edge of th...

Страница 115: ...faster To replace or add a memory module read the following prerequisites and then the instructions When replacing a memory module be sure to follow the precautions Note The operating speed of the mem...

Страница 116: ...ait three to five minutes to let the computer cool 2 Close the computer display and turn it over 3 Remove the battery See Replacing the battery on page 71 4 Loosen the screws 1 and then remove the cov...

Страница 117: ...alled in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might be damaged Note If you install a memory module in only one o...

Страница 118: ...expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flam...

Страница 119: ...coin cell battery 1 Then attach the connector 2 7 Reinstall the computer cover 1 Then tighten the screw 2 8 Reinstall the battery See Replacing the battery on page 71 9 Turn the computer over again C...

Страница 120: ...104 User Guide...

Страница 121: ...ed is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com accessories services index html ThinkPad OneLink Dock Depending on the model your computer might support the...

Страница 122: ...SB 2 0 connector Used to connect devices that are compatible with USB 2 0 2 Ethernet connector Used to connect the dock to an Ethernet LAN The indicators on this connector have the same function as th...

Страница 123: ...to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode hibernation mode or is off For more information refer to the documentation that comes with the dock...

Страница 124: ...this connector have the same function as the ones on the computer 4 DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort conne...

Страница 125: ...g system are in the C SWTOOLS OSFIXES directory The device drivers are in the C SWTOOLS DRIVERS directory The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup progr...

Страница 126: ...ating system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 111 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive th...

Страница 127: ...e drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 65 Using the ThinkPad S...

Страница 128: ...erial number System board serial number Asset Tag CPU Type CPU Speed Installed memory UUID MAC address Internal LAN Preinstalled OS License UEFI Secure Boot Config menu To change the configuration of...

Страница 129: ...ck for UEFI Only boot mode or Both with UEFI first Disabled Enabled Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment UEFI PXE Boot Priority for Both with UEFI firs...

Страница 130: ...you need to press the Fn key to resume the computer from sleep mode to normal operation Boot Display Device ThinkPad LCD Analog VGA HDMI Display on Dock Select the display device that is to be activat...

Страница 131: ...R Rapid Start Technology Disabled Enabled Enter after Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours To use this feature a special partition on the s...

Страница 132: ...from the ThinkPad Setup menu Then do the following 1 Use the cursor keys to select System Date or System Time 2 Type a date or time Security menu To change the security settings of your computer selec...

Страница 133: ...ther a power off state or hibernation state If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user au...

Страница 134: ...r Clear the encryption key Note This item is displayed only if you have selected Active for the Security Chip option Physical Presence for Provisioning Disabled Enabled This option enables or disables...

Страница 135: ...Technology Virtualization Intel VT d Feature Disabled Enabled Intel VT d is Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtual...

Страница 136: ...enable this setting again Note This sub menu is not supported in models with an AMD CPU Anti Theft Computrace Module Activation Disabled Enabled Permanently Disabled Enable or disable the UEFI BIOS in...

Страница 137: ...ect the Startup tab from the ThinkPad Setup menu Attention After you change the startup sequence ensure that you select a correct device during a copy a save or a format operation Otherwise your data...

Страница 138: ...cannot start from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI Only...

Страница 139: ...Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the changes Save Changes Save the changes Updating your system UEFI BIOS The UEFI BIOS is the first program...

Страница 140: ...124 User Guide...

Страница 141: ...to look for program duplication or overlapping versions Clean out your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present i...

Страница 142: ...notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can do...

Страница 143: ...atic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Av...

Страница 144: ...Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly Scratching the surface of the fingerprint reader with a hard pointed o...

Страница 145: ...hat no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Cleaning your co...

Страница 146: ...130 User Guide...

Страница 147: ...e recovery media to restore the hard disk drive to the factory default state For more information see Creating and using a recovery media on page 61 To run the Lenovo Solution Center program see Acces...

Страница 148: ...ule added to your computer After removing the extra memory module and reinstalling the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other cus...

Страница 149: ...0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try ag...

Страница 150: ...mputer immediately and have the computer serviced Message This system does not support batteries that are not genuine Lenovo made or authorized The system will continue to boot but may not charge unau...

Страница 151: ...ursor on the screen do the following If you have used the partition software examine the partition on the hard disk drive by using the software and recover the partition if required Use the recovery s...

Страница 152: ...tion Make sure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allow...

Страница 153: ...less LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Make sure that Your wireless LAN driver is the latest version Your computer is within range o...

Страница 154: ...on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint...

Страница 155: ...are correctly set The monitor type is correct To check these settings do the following 1 Right click anywhere on the desktop and click Screen resolution 2 Click Advanced Settings 3 Click the Adapter t...

Страница 156: ...lutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the exte...

Страница 157: ...ange the color settings select the Monitor tab then set Colors 16 Click OK Problem The screen is unreadable or distorted Solution Make sure that The monitor information is correct and the appropriate...

Страница 158: ...ble it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location Problem The screen position on t...

Страница 159: ...control for MIDI sound in the Volume Mixer window Solution Use the hardware volume control This is because the built in synthesizer software does not support the control Problem The sound cannot be t...

Страница 160: ...icon in the Windows notification area shows empty or your computer operates after the battery status icon in the Windows notification area shows empty Solution Discharge and recharge the battery pack...

Страница 161: ...all cables from the computer b Close the computer display and turn the computer over c Remove the battery Refer to Replacing the battery on page 71 d Remove the memory module Refer to Replacing a memo...

Страница 162: ...m The computer display remains blank after you press Fn to return from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you...

Страница 163: ...ot order list it is disabled Select the entry for it on the list and press the Shift 1 key This moves the entry to the Boot priority order list Problem After setting a hard disk password on the hard d...

Страница 164: ...s in one of the following formats Music CD CD ROM or CD ROM XA Multisession photo CD Video CD DVD ROM DVD video Problem The computer cannot play a CD or the sound quality is not good Solution Ensure t...

Страница 165: ...ent of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound Device Manager If you are prompted for...

Страница 166: ...150 User Guide...

Страница 167: ...computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it...

Страница 168: ...oting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device driver...

Страница 169: ...mation available Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware a...

Страница 170: ...154 User Guide...

Страница 171: ...on 2 1 EDR as defined by the Bluetooth SIG The following profiles are supported by Bluetooth devices Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video D...

Страница 172: ...sible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting a...

Страница 173: ...ntries in the EAR E1 country list Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad Edge E440 and E540 machine ty...

Страница 174: ...nada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada European Union C...

Страница 175: ...ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichke...

Страница 176: ...160 User Guide...

Страница 177: ...llection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous subst...

Страница 178: ...ee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to...

Страница 179: ...ted separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of bat...

Страница 180: ...164 User Guide...

Страница 181: ...o make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has b...

Страница 182: ...Wake on LAN enabled while the computer is in sleep mode you can reduce the power consumption and prolong the time in sleep mode by disabling the setting of Wake on LAN for sleep mode To disable the s...

Страница 183: ...lication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not...

Страница 184: ...trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companie...

Страница 185: ...electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS India RoHS RoHS c...

Страница 186: ...Ukraine RoHS 170 User Guide...

Страница 187: ...Appendix F Eurasian compliance mark Copyright Lenovo 2013 171...

Страница 188: ...172 User Guide...

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