Problem/Alarm Screen
Cause
Suggested Actions
My unit gives me a LOW HEAT
SINK TEMP, LOW SUPPLY or
LOW PLATE TEMP alarm.
Unit is operated
in a cold ambient
environment.
Make sure the unit is operated indoors
in an ambient > 60°F.
The unit was filled with
cold coolant.
Make sure the unit is filled with room
temperature fluid.
The unit was powered
on after being in a cold
environment [e.g. trunk
of a car].
Make sure the unit is used indoors with
an ambient temperature > 60°F.
Turn the unit OFF for 30 minutes and
restart the unit.
Resume therapy.
Internal fault within the
therapy unit.
Check if the power supply LED is green.
Turn the unit off by disconnecting the
power supply. Wait 10 minutes and
reconnect the power supply.
Try an alternate AC outlet.
Contact ThermoTek customer service if
problem persists.
Problem/Alarm Screen
Cause
Suggested Actions
My unit gives me a HIGH HEAT
SINK TEMP, HIGH SUPPLY or
HIGH PLATE TEMP alarm.
(cont’d on next page)
Fan failure.
Check that you can hear the fan
working. If it is not working, please call
your provider.
Unit operated in a place
with restricted airflow.
Make sure the unit is operated in a
location with adequate airflow from all
sides.
Make sure there is at least 6” of
clearance around the unit.
The unit was filled with
hot coolant.
Make sure the unit is filled with room
temperature fluid.
Unit is operated in a hot
ambient environment.
Make sure the unit is operated indoors
with an ambient < 80°F.
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