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4.2 I am having trouble connecting my device to my Thermos Smart Lid app.
The Thermos Smart Lid app requires iOS 7.0 or higher to operate. Please make sure you
are also using a compatible device.
If you are experiencing a problem with the Thermos Smart Lid app for iOS, please try
following the steps below to resolve any potential problems on the device side:
• Please refer to section 1.1 of this Product Manual for a list of compatible smart
devices for this product. Please make sure you are using a compatible device.
• Make sure that your bottle is within a 75 ft. distance of your connected device.
• Make sure that the Bluetooth function is turned on. The Bluetooth icon should be
shown in the upper right hand corner next to the battery icon on your device.
• The icon is grey if no devices are connected.
• The icon is white when a device is connected.
• If the icon is not present, turn the Bluetooth function on:
Open Settings > Bluetooth > Turn On
• Do not connect to the lid in Settings.
• Your lid will connect when you go through the set up in the Thermos Smart Lid app
• Follow each of the steps below to try and re-connect:
1. Make sure the SP400 smart lid is connected with your smart device via
Bluetooth
®
wireless technology by checking the connectivity status in the
device “settings” menu.
2. Tap the home button on the device.
3. From the home screen, double tap the home button again. This will zoom out of
the home screen and display any/all previously running apps on your smart device.
4. Swipe left or right to locate the Thermos Smart Lid app.
5. Swipe the Thermos Smart Lid app image upward to close the existing session
and the app itself.
6. Tap the home button on your device to close the multitasking bar.
7. Re-open the Thermos Smart Lid app by tapping the app icon on the home screen.
8. If the above steps do not work, try deleting the Thermos Smart Lid app from
your device and re-installing it completely. Once re-installed, go through the
steps listed on the app to try and re-connect your bottle.
4.3 I don’t have a device to pair to my SP400 smart lid, can I still use it?
You will have the ability to use the SP400 smart lid as a conventional water bottle without a
smart device. However, to fully utilize the hydration tracking functionality of the SP400 smart
lid, you will need a compatible device and the Thermos Smart Lid app.
4.4 How many devices can I connect to my SP400 smart lid?
• Only 1 device can pair to the SP400 smart lid at a time.
• Make sure to close out of the Thermos Smart Lid app on other devices in order to
allow the connection to occur on your current device.
• You may need to turn off the Bluetooth function on the device that you are not using
in order to connect to the current device you are using.
• In addition, it is recommended to close out the of Thermos Smart Lid app on the
device that you are not currently using by double clicking the home button and
swiping the app upwards.
4.5 What is a hydration “session”?
A hydration “session” refers to a bottle fill. Every time you consume a bottle of water and
refill your bottle up again, a new “session” will start.
Note:
if the liquid level in your bottle
increases more than 10%, your smart lid with read that new level increase and will create
a new session. A new session will also start automatically at midnight every night if there is
liquid in the bottle at that time.
4.6 The liquid level on my dashboard does not seem to be updating. How do I
correct this?
• Your bottle must be returned to an upright and stable position for water level to update
• If the level change was not captured after a sip due to instability, it will be captured
the next time the device is upright and stable (it will register as one big sip).
• If the level does not update after the bottle has been upright and stable, a sip taken,
and returned to be upright and stable:
1. Remove lid from bottle and perform device calibration.
2. In the app, click Device Manager icon (round circle in upper right hand corner
of your device) > click gear to the proper lid ID to open device details > click
device calibration and follow the steps as indicated.
•
Important Note:
DO NOT hold the sensor tube during the calibration process,
hold the actual lid.
4.7 The liquid level is updating, but the data is not recording in the session.
If the liquid level is shown and is updating but the activity data is not updating in the session:
• Remove lid, wipe dry sensor tube.
• Click Device Manager icon (round circle in the upper right hand corner of your
device) > click gear to the proper lid ID to open device details > select Device Sleep
option and wait 10 seconds.
