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Firmware Update
A pop-up will appear when new firmware is available. The update option will lead you to the
firmware update screen. The cancel option will dismiss the alert. The alert will appear once a day
until the update is complete.
After tapping the update button, and updating screen will inform you that the firmware is being
updated. An “Update Complete” screen will be displayed when completed.
All Devices Forgotten
You are able to “forget” all of your connected devices in the Device Settings Portion of the
app. If you purposely forget all of your connected devices, you will be presented with a
dashboard that will feature a strong call to action to add a smart lid. Click on “Add Smart
Lid” to have the app walk you through the process of connecting your smart lid.
Dashboard Out of Range
If your device is out of range from your SP400 smart lid, the app will not be able to sync to
it. The Bluetooth line of sight range is up to 75 ft. Make sure your SP400 smart lid is within
this range whenever trying to connect to the Thermos Smart Lid app.
Location Services Off
If you do not have location services turned “on” on your device, the weather icon will be
replaced with an “allow locations” call to action with a pop-up reminder. You will be sent to
your device setting to turn on and allow location services.
