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Page
30
Installation, use and maintenance guide
Urban
– Urban E
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE APPLIANCE ENTERS
ALARM MODE A FEW
MINUTES AFTER THE
START SEQUENCE HAS
ENDED
DELAYED START BECAUSE THE SCREW FEEDER IS EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
START UP HAS BEEN GREATLY DELAYED BECAUSE THE BRAZIER IS DIRTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
THE APPLIANCE DOES
NOT START UP
THE SPARK PLUG IS NOT WORKING
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN REPLACE THE SPARK PLUG
THE PELLET TANK OR SCREW FEEDER IS EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
EXCESSIVE DRAUGHT IN THE FLUE OUTLET
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
HAVE THE FLUE OUTLET DRAUGHT CHECKED
THE HOLE OF THE SPARK PLUG IS CLOGGED WITH COMBUSTION RESIDUES
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE GLASS IS COVERED
IN BLACK SOOT
THE APPLIANCE ACCUMULATES PELLETS IN THE BRAZIER
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY
OF PELLETS
THE APPLIANCE OPERATES WITH FREQUENT ON-OFF CYCLES
THE APPLIANCE SHOULD RUN FOR LONGER PERIODS OF
TIME TO REDUCE THE ON/OFF EVENTS
THE FLUE OUTLET HAS POOR DRAUGHT
HAVE THE FLUE OUTLET DRAUGHT CHECKED AND IF
NECESSARY MAKE THE APPROPRIATE MODIFICATIONS
PELLETS OF DUBIOUS QUALITY
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY
OF PELLETS
THE TEMPERATURE OF
THE APPLIANCE DOES
NOT RISE
ROOM TEMPERATURE THERMOSTAT SET TOO LOW, APPLIANCE OPERATES
INTERMITTENTLY
THE APPLIANCE NEEDS TO RUN FOR MORE HOURS AT A
HIGHER POWER; SET A HIGHER ROOM TEMPERATURE
THE ROOM IS TOO LARGE, THE WALLS ARE COLD
THE APPLIANCE SHOULD OPERATE FOR MORE TIME AND
WITH MORE POWER
PELLETS OF DUBIOUS QUALITY
CHANGE TO AN APPROVED TYPE AS INDICATED IN THIS
USE AND MAINTENANCE GUIDE
CEILINGS TOO HIGH OR PRESENCE OF STAIRS THAT DISPERSE THE HEAT
ELSEWHERE.
SEPARATE THE SPACES OR RUN THE APPLIANCE AT
HIGHER LEVELS FOR LONGER PERIODS OF TIME
THE APPLIANCE IS OFF
BUT THERE ARE
UNBURNT PELLETS IN
THE BRAZIER
PELLETS HAVE RUN OUT IN THE TANK WHILE THE APPLIANCE IS RUNNING
THE “NO PELLET – CLEAN BURNER” ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
EXCESSIVE DRAUGHT IN THE FLUE OUTLET
THE “NO PELLET – CLEAN BURNER” ALARM IS SHOWN ON THE DISPLAY
HAVE THE FLUE OUTLET DRAUGHT CHECKED AND IF
NECESSARY MAKE THE APPROPRIATE MODIFICATIONS
THE TIME DOES NOT
REMAIN IN THE
MEMORY
THE BUFFER BATTERY INSTALLED IN THE CONTROL PANEL IS EXHAUSTED
REPLACE THE BATTERY
THE HOURLY PROGRAM
IS NOT COMPLIED WITH
THE USER HAS NOT ENABLED IT
PRESS THE CLOCK BUTTON TO ENABLE IT AS
INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE
THE BUFFER BATTERY INSTALLED IN THE CONTROL PANEL IS EXHAUSTED
REPLACE THE BATTERY
AN ERROR HAS BEEN MADE WITHIN THE PROGRAMMED CYCLE: A SHUT OFF TIME
HAS BEEN SET BEFORE THE START TIME
VERIFY THE TIMES SET IN THE CHRONO SCREEN
AFTER A FEW HOURS
OF OPERATION A
DEPOSIT APPEARS ON
THE GLASS
THIS PROBLEM OCCURS IN NEW PRODUCTS AND IS CAUSED BY THE
EVAPORATION OF SOLVENTS PRESENT IN THE SILICONE
CLEAN THE GLASS WITH NITRO THINNER
IF THE REMEDIES SUPPLIED HERE DO NOT SOLVE THE PROBLEM YOU HAVE ENCOUNTERED OR IF YOU REQWUIRE SPARE PARTS
CONTACT AN AUTHORISED TECHNICAL SUPPORT CENTRE