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Installation, use and maintenance guide
Urban
– Urban E
12.3 TROUBLESHOOTING CAUSE-SOLUTION
PROBLEM
POSSIBLE CAUSE
SOLUTION
PELLETS DO NOT DROP
INTO THE BRAZIER
PELLET TANK IS EMPTY
THE
“NO PELLET – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
PELLET SCREW FEEDER BLOCKED BY FOREIGN OBJECT SUCH AS NAIL, NYLON,
PIECE OF WOOD
THE
“NO PELLET – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
CUT OFF THE POWER AND REMOVE THE FOREIGN OBJECT
FROM THE TANK.
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE PASSAGE
OF SMOKE
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST
AS IT COULD BE DIRTY OR BLOCKED.
OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR TERMINAL HAS BEEN INSERTED
WHICH PREVENTS THE FREE PASSAGE OF SMOKE
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN REMOVE THE TERMINAL AND
REPLACE IT WITH A MORE SUITABLE ONE.
A LONG GUST OF WIND HAS CAUSED THE APPLIANCE TO GO INTO SAFETY MODE.
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS DESCRIBED IN THIS USE AND
MAINTENANCE GUIDE, DE-ENERGISE THE APPLIANCE THEN
POWER UP AGAIN
THE PELLET FEED MOTOR IS NOT WORKING
THE
“NO PELLET – CLEAN BURNER”
ALARM IS SHOWN ON THE DISPLAY
REPLACE THE PELLET FEED MOTOR
THE RESET THERMOSTAT TRIPS AND LOCKS THE GEARMOTOR
THE
“ALARM T.MAX”
ALARM IS SHOWN ON THE DISPLAY
AFTER HAVING VERIFIED AND FOUND A SOLUTION FOR THE
OVERTEMPERATURE PROBLEM, WAIT UNTIL THE APPLIANCE
COOLS DOWN AND RESET THE THERMOSTAT.
APPLIANCE DOOR OPEN
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLOSE THE DOOR
THE APPLIANCE
ACCUMULATES PELLETS
IN THE BRAZIER WHILE
OPERATING
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE PASSAGE
OF SMOKE
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST
AS IT COULD BE DIRTY OR BLOCKED OR REMOVE THE
TERMINAL AND REPLACE IT WITH A MORE SUITABLE ONE.
THE BRAZIER IS VERY DIRTY.
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE APPLIANCE DOOR IS NOT TIGHT, THE GASKET IS WORN
CLOSE THE DOOR FIRMLY / REPLACE THE GASKET
PELLET WITH ASH DEPOSIT GREATER THAN STANDARD OR OF DUBIOUS QUALITY
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY
OF PELLETS
THE APPLIANCE LEAKS
SMOKE INTO THE ROOM
OCCURS THE FIRST TIME THE APPLIANCE IS SWITCHED ON AS THE SILICONE PAINT
IS BEING BAKED
RUN THE APPLIANCE AT HIGH POWER LEVELS FOR A FEW
DAYS
THE SMOKE EXHAUST IS NOT SEALED CORRECTLY
CHECK THE TIGHTNESS OF THE FLUE OUTLET AND IN
PARTICULAR THE CONDITION OF THE EXHAUST PIPES AND
THE GASKETS
IF THE APPLIANCE STARTS TO SMOKE AFTER 25 MINUTES: DIRTY BURNER, VERY
DELAYED START
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
IF THE APPLIANCE STARTS TO SMOKE AFTER 25 MINUTES: DELAYED START
BECAUSE THE SCREW FEEDER WAS EMPTY
CLEAN THE BAZIER AS INDICATED IN THIS MANUAL, THEN
FILL UP THE TANK WITH PELLETS
OVERPRESSURE RELIEF VALVE TRIPPING
MAKE SURE THAT ALL THE CLEANING, ROUTINE AND
EXTRAORDINARY MAINTENANCE INSTRUCTIONS SET OUT IN
THIS USE AND MAINTENANCE GUIDE ARE STRICTLY
ADHERED TO