Troubleshooting
Observation
Possible cause
Recommended action
Camera is not detected
Camera not turned on, or
software launched before
camera turned on.
Turn on the Light Base and Camera Hood prior
to launching the GelCapture software.
Cables not properly connected.
Ensure the USB 2.0 cable is properly connected
to both the Camera Hood and the PC.
Camera drivers not installed
successfully.
Uninstall GelCapture software, then reinstall the
software and camera drivers.
No image on screen
Light Base not turned on or in
sleep mode.
Turn on the Light Base, or lift and replace the
Camera Hood to activate the Light Base.
Insufficient exposure time.
Increase the exposure time.
The iris is not open.
Turn the Manual Iris Dial to increase the
aperture.
E
‑
Gel
™
Imager does not turn on
after pressing either camera
hood or E
‑
Gel
™
Imager Base
ON/OFF button
Loose power supply cable
Ensure that the camera hood power supply and
light base power supply connections are secure
and properly connected to an electrical outlet.
Loose internal power supply
button cables
Contact technical support.
The camera is not recognized
Camera not switched on
Ensure the camera is switched on.
Software was turned on prior to
setting up the device.
Make sure the light base and imager hood are
set up and switched on before launching the
software
Cables not connected properly
Ensure that the camera USB 2.0 and power
supply cables are connected properly.
Camera drivers did not install
successfully
Uninstall GelCapture. Then reinstall GelCapture
and the camera drivers.
No image on screen
E
‑
Gel
™
Imager Light Base not
turned on
Ensure the E
‑
Gel
™
Imager Light Base is turned
on.
Possible time delay each time
images are changed
Wait a few seconds for images to be displayed.
A black image is seen onscreen
Light hood is on sleep mode
Lift the hood and launch again to wake up the
light base.
Short exposure time
Increase the exposure time.
The iris is closed
Turn the Manual Iris Dial to increase the
aperture.
Images out of focus
Incorrect focus settings
Adjust the focus settings using the Manual
Focus
™
Dial.
A
30
E
‑
Gel
™
Imager Gel Documentation System User Guide
Содержание E-Gel 4466611
Страница 67: ......