ECO ULTRA LIMITED WARRANTY
Warranty Coverage for Residential Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the ECO ULTRA tank and exchanger installed in a residential setting shall
be free of leaks during normal use and service for a period of fifteen (15)
years from the date of purchase as long as the original residential purchaser
owns the home in which the unit was originally installed. Residential setting
shall mean usage in a single-family dwelling in which the consumer resides
on a permanent basis. Also, residential setting shall mean use in multiple
family dwellings in which one (1) ECO ULTRA tank and exchanger is to be
use in only one (1) dwelling. In the event that a leak should develop and
occur within this limited warranty period due to defective material or
workmanship, such leak having been verified by an authorized company
representative, Thermo 2000 inc. will repair or replace at our sole option the
failed unit with the nearest comparable model at the time of replacement.
The original residential purchaser is responsible for all costs associated with
the removal and reinstallation, shipping and handling to and from
manufacturing plant. The replacement unit will be warranted for the
remaining portion of the original Warranty.
Warranty Coverage for Commercial Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the ECO ULTRA tank and exchanger (coil assembly) installed in a
commercial setting shall be free of leaks during normal use and service for
a period of ten (10) years from the date of purchase. Commercial setting
shall mean use in other than residential setting stated above in the
residential setting definition. In the event that a leak should develop and
occur within this limited warranty period due to defective material or
workmanship, such leak having been verified by an authorized company
representative, Thermo 2000 inc. will repair or replace at our sole option the
failed unit with the nearest comparable model at the time of replacement.
The original purchaser is responsible for all costs associated with the
removal and reinstallation, shipping and handling to and from Manufacturer.
The replacement unit will be warranted for the remaining portion of the
original Warranty.
Limited two years warranty on all ECO ULTRA
components & parts
All other ECO ULTRA components & parts are warranted for a period of two
(2) years against defects due to defective material or workmanship. The
original purchaser is responsible for all costs associated with the removal
and reinstallation, shipping and handling to and from Manufacturer. The
components, repaired or replaced are warranted for the residual period of
the initial warranty on the unit.
Exclusions
This warranty is void and shall not apply if:
A)
Defects or malfunctions resulting from installation, repair,
maintenance and/or usage that are not done in conformity with
the manufacturer’s installation manual; or
B)
Defects or malfunctions resulting from installation,
maintenance, or repair that are not done in accordance with
regulations in force; or
C)
Defects or malfunctions resulting from improper installation,
maintenance or repair done carelessly or resulting from
consumer damage (improper maintenance, misuse, abuse,
accident or alteration); or
D)
Installation in which a relief valve (pressure) is not installed or
if it is not functioning properly, or when it is not connected to a
drain to avoid damage to the property; or
E)
Installation in which liquid circulating in the tank does not
remain in closed circuit or installation in which piping is leaking;
or
F)
A polybutylene pipe or radiant panel installation without an
oxygen absorption barrier is used; or
G)
Installation where the acidity of water is not within the normal
Environmental Protection Agency (EPA) (between pH 6.5 –
8.5) guidelines or the domestic water contains abnormal levels
of particulate matter or water exceeding 10.5 gpg; or
H)
Your home contains any type of water softener system and the
unit is not installed and maintained in accordance with the
manufacturer specifications; or
I)
When installed with a low pressure steam boiler, if sludge is
allowed to accumulate in the ECO ULTRA tank and boiler water
acidity is lower than pH 6.5 or higher than pH 8.5; or
J)
The ECO ULTRA unit is being subject to non authorized
modifications; or
K)
Defects or malfunction resulting of storing or handling done
elsewhere than Thermo 2000’s manufacturing plant; or
L)
Units on which the serial number is removed or obliterated.
Limitations.
Thermo 2000 inc. shall not be responsible for any damage, loss, and
inconvenience of any nature whatsoever, directly or indirectly, relating to the
breakdown or malfunction of the unit. This warranty limits its beneficiary’s
rights. Nevertheless, the beneficiary may have other rights, which vary from
state to state.
This warranty replaces any other expressed or implicit warranty and
constitutes the sole obligation of Thermo 2000 towards the consumer. The
warranty does not cover cost of removal, reinstallation or shipping to repair
or replace the unit, nor administration fees incurred by the original consumer
purchaser.
Thermo 2000 reserves its rights to make changes in the details of design,
construction, or material, as shall in its judgment constitute an improvement
of former practices.
This warranty is valid only for installations made within the territorial limits
of Canada and the United States.
Warranty service procedure
Only authorized ECO ULTRA dealers are permitted to perform warranty
obligations. The owner or its contractor must provide Thermo 2000’s head
office or authorized depot with defect unit together with the following
information: ECO ULTRA model and serial number, copy of the original
sales receipt and owner’s identification certificate.
THERMO 2OOO INC.
500, 9
th
Avenue, Richmond (Qc) Canada J0B 2H0
Phone: (819) 826-5613 Fax: (819) 826-6370
www.thermo2000.com
