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7

WARRANTY

Thermann Electric or Gas Storage 

Water Heater - Warranty Summary:
Manufactured by Dux Manufacturing 

Limited (“Dux”).

All components of the water heater 

are covered by a 1 year parts and 

labour warranty. The storage tank is 

covered for up to a further 9 years 

against failure. See below for details 

and conditions.
The benefits provided to you by this 

warranty are in addition to any other 

rights and remedies available to you 

under the Australian Consumer Law.

One Year Parts and Labour Warranty:

Dux warrants against defects in 

the water heater arising from faulty 

materials or workmanship for a period 

of one year. Conditions apply (see 

below).
During this period Dux will repair or 

replace any failed component or where 

necessary, in the absolute discretion 

of Dux, replace the water heater, free 

of charge including reasonable labour 

costs incurred during normal business 

working hours.

Extended Tank Failure Warranty:

Dux also warrants against failure of 

the storage tank for a further period 

depending on the application and 

model:

25 & 50L Electric Storage Tanks

• Six years for single family dwellings.
80 - 400L Electric Storage Tanks

• Nine years for single family dwellings.
Gas Storage Tanks

• Six years for single family dwellings.
All Other Applications

• Two years.
During this period Dux will provide a 

replacement water heater free of charge. 

Installation and other labour costs are 

the responsibility of the owner.

Warranty Conditions:

The warranty only applies to the water 

heater itself and the components 

supplied with the water heater by 

Dux. The warranty does not cover 

components supplied by others, 

including the installer.
The tank failure warranty does not 

apply if the water heater has been 

connected to a water supply where 

the Total Dissolved Solids content is 

greater than 2500 mg/L.
These warranties do not apply to 

defects that are a result of, without 

limitation, the following:
•  failure to install the water 

heater in accordance with the 

installation instructions or statutory 

requirements;

•  faulty plumbing or water supply 

including excessive pressure;

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Страница 1: ...36 125THMB118 125THMB136 160THMB124 160THMB136 250THMB136 250THMB236 315THMB136 315THMB236 315THMB248 400THMB136 400THMB248 N135THMB118 N135THMB130 N180THMB124 N180THMB130 New Zealand only Gas Storage Water Heaters 135THMB4N 135THMB4P 170THMB4N Note an H at the end of the model number indicates that the water heater has been pre fitted with a hard water anode not available in all models ...

Страница 2: ...E WHILE IT IS IN OPERATION DO NOT USE OR STORE FLAMMABLE MATERIALS IN OR NEAR THIS APPLIANCE DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE DO NOT MODIFY THIS APPLIANCE DO NOT operate the water heater with any panels or covers removed If the water heater is not used for two weeks or more a quantity of hydrogen which is highly flammable may accumulate inside the water heater tank To dissipate t...

Страница 3: ...ustomer Service on 1300 412 612 Australia or 0800 729 389 New Zealand OVER TEMPERATURE ENERGY CUT OUT The operation of the over temperature energy cut out indicates a possibly dangerous situation Do NOT reset the over temperature energy cut out until the water heater has been serviced by a licensed tradesperson ELECTRICAL SAFETY This water heater is designed for single phase 240V a c supply only T...

Страница 4: ... control valve is fitted and in working order WATER HEATER APPEARS TO BE LEAKING If your water heater is heating a large quantity of cold water condensation may form inside the water heater and drip down onto the burner This is NOT an indication the water heater is leaking but is the result of an efficient gas combustion process LIGHTING A GAS WATER HEATER Follow the Lighting Procedure steps on pa...

Страница 5: ...ting their workmanship LOCATION The water heater should be located as close as possible to the most frequently used hot water outlet Ensure the compliance plate and associated warnings are clearly visible The water heater must be accessible without the use of a ladder or scaffold Adequate clearance must be available for service to the element thermostat relief valve and anode All models are equipp...

Страница 6: ...er s Guide Electric and Gas Storage Water Heaters Specifications and materials may change without notice Effective for all Thermann Electric and Gas Storage Water Heaters manufactured and sold after 1st August 2020 ...

Страница 7: ... Safety Information i Installation Requirements iv Water Supply and Connection 2 Lighting Gas Water Heaters 3 Filling Shut Down and Draining 4 System Maintenance 5 Considering a Service Call 6 Warranty 7 CONTENTS ...

Страница 8: ...he water saturation index is greater than 0 40 an expansion control valve should be fitted If the index is greater than 0 80 the electrical heating element fitted to electric storage water heaters should be replaced with a low power density Incoloy heating element Please consult Customer Service on 1300 412 612 Australia or 0800 729 389 New Zealand for advice if required Hot Water Connection It is...

Страница 9: ...ol knob depressed repeatedly press the igniter button for up to 40 seconds until the pilot flame ignites Note it is not possible to depress the control knob fully if the gas control valve has activated its safety shutoff feature In this case wait sixty 60 seconds for the gas control valve to reset 6 Keep the control knob depressed for twenty 20 seconds after the pilot flame lights Use a mirror to ...

Страница 10: ...er the lever gently and check it closes correctly Shutting Down a Gas Storage Water Heater 1 Remove the access cover and turn the control knob to the off position 2 Turn off the gas isolation valve Never turn off the gas supply without turning the control knob to the off position first 3 Turn off the cold water supply isolation valve 4 Replace the access cover Draining the Water Heater 1 Turn off ...

Страница 11: ...s personally inspecting or servicing any part of your water heater is not recommended Annual Service Gas Storage Water Heaters This service should only be carried out by a licensed tradesperson The service should include the following Inspect and flush the PTR Valve and expansion control valve if installed Check the spark gap gas control valve and thermocouple Check and if necessary adjust the mai...

Страница 12: ...ater for your requirements Sizing details are available from your local Reece branch Is there a leaking hot water pipe or dripping hot water tap A small leak can waste a large quantity of hot water Replace faulty tap washers and have your plumber rectify any leaking pipe work Is the Pressure Temperature Relief Valve discharging too much water See below Continuous Trickle of Water from Pressure Tem...

Страница 13: ...arrants against failure of the storage tank for a further period depending on the application and model 25 50L Electric Storage Tanks Six years for single family dwellings 80 400L Electric Storage Tanks Nine years for single family dwellings Gas Storage Tanks Six years for single family dwellings All Other Applications Two years During this period Dux will provide a replacement water heater free o...

Страница 14: ... the water heater to and from an approved service agent or Dux office including any insurance associated with that transport or paying the travelling time of an approved service agent to and from the owners premises Commencement of Warranty The warranty period commences from the date of installation of the water heater Where proof of the date of installation is not available the warranty period co...

Страница 15: ... the water heater payment of the reasonable costs of having the water heater repaired payment in respect of the reduced value of the water heater How to Make a Warranty Claim Warranty claims can be placed by completing the following steps Contact Customer Service on 1300 412 612 in Australia or 0800 729 389 in New Zealand Provide the serial number and model number of the water heater This can be f...

Страница 16: ...028044 Rev H ...

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