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WARRANTY
Thermann Electric or Gas Storage
Water Heater - Warranty Summary:
Manufactured by Dux Manufacturing
Limited (“Dux”).
All components of the water heater
are covered by a 1 year parts and
labour warranty. The storage tank is
covered for up to a further 9 years
against failure. See below for details
and conditions.
The benefits provided to you by this
warranty are in addition to any other
rights and remedies available to you
under the Australian Consumer Law.
One Year Parts and Labour Warranty:
Dux warrants against defects in
the water heater arising from faulty
materials or workmanship for a period
of one year. Conditions apply (see
below).
During this period Dux will repair or
replace any failed component or where
necessary, in the absolute discretion
of Dux, replace the water heater, free
of charge including reasonable labour
costs incurred during normal business
working hours.
Extended Tank Failure Warranty:
Dux also warrants against failure of
the storage tank for a further period
depending on the application and
model:
25 & 50L Electric Storage Tanks
• Six years for single family dwellings.
80 - 400L Electric Storage Tanks
• Nine years for single family dwellings.
Gas Storage Tanks
• Six years for single family dwellings.
All Other Applications
• Two years.
During this period Dux will provide a
replacement water heater free of charge.
Installation and other labour costs are
the responsibility of the owner.
Warranty Conditions:
The warranty only applies to the water
heater itself and the components
supplied with the water heater by
Dux. The warranty does not cover
components supplied by others,
including the installer.
The tank failure warranty does not
apply if the water heater has been
connected to a water supply where
the Total Dissolved Solids content is
greater than 2500 mg/L.
These warranties do not apply to
defects that are a result of, without
limitation, the following:
• failure to install the water
heater in accordance with the
installation instructions or statutory
requirements;
• faulty plumbing or water supply
including excessive pressure;
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