15
HELPFUL TROUBLESHOOTING HINTS
*CAUTION DISCONNECT POWER SUPPLY BEFORE SERVICING*
PROBLEM
CAUSE
TIPS
Sauna light not
working
Light not plugged
in
Remove light mounting screw and light will come off the
wall. Check light plug to be sure it is plugged in securely.
Sauna light not
working
Bad light bulb
Check light bulb in separate light socket.
OH message
displayed on control
panel
System has
overheated
No service needed. Allow sauna to cool down and
resume use as normal.
Assembly bolts will
not line up
Floor not level
Walls may have to be raised, lowered or
tilted to align bolt holes.
Bolts line up but will
not screw all the
way into receiver
Bolts holes have
saw dust or a
burr in them
Clean bolt holes with Q-tip. Screw a bolt into all 14
assembly holes to assure there is no burr in them.
Lubricate bolts with small amount of petroleum jelly.
Heaters not working
Heaters not
plugged into
control box.
Unplug sauna from outlet. Locate sauna control box.
Remove the 2 top and 2 bottom wood screws from the
control box housing. Check all plugs to assure they are
fully plugged into control box. Plug sauna back into
outlet. On the control panel touch on - off button. The
heat indicator light should come on. Wait a few minutes.
Then place hand in front of heater to check for warmth.
No display on
control panels
Panels not
plugged into
control box
Unplug sauna from outlet. Locate sauna control box.
Remove the 2 top and 2 bottom wood screws from the
control box housing. Check all plugs to assure they are
fully plugged into control box. Plug sauna back into
outlet.
No display on one
control panel
Panel not
plugged in
Pry Panel off wall with butter knife or flat screwdriver.
Check to see if panel is plugged into wiring harness.
One of the sauna
heaters not working
Heater not
plugged in
Unplug sauna from outlet. Remove screws holding wood
trim around heater. Remove screws holding heater box
into the wall. Pull heater out of wall and check to be sure
heater is plugged in. Plug sauna back into outlet.
Sauna only reaches
125°F (52°C)
Line
Voltage
Variance
This is not a defective sauna.
If all heater elements produce heat then local power
variance and/or ambient temperature may prevent sauna
from getting any hotter, close vent.
Do not use extension cord.
SN message
displayed on control
panel
Temperature
sensor
has failed
Locate sauna control box and remove crews holding the
sauna control box lid. Unplug round gray temperature
sensor wire and replace with new sensor assembly.
