21
13. Support
Note: If you have any concerns that the intended application of this
product does not meet your requirements, please contact Timeguard
directly prior to installation.
If you experience problems, do not immediately return the unit to the store.
Telephone the Timeguard Customer Helpline;
HELPLINE– 020 8450 0515
Or email [email protected]
Qualified Customer Support Co-ordinators will be on-line to assist in resolving
your query.
14. Guarantee & Company Details
3 Year Guarantee
In the unlikely event of this product becoming faulty due to defective material
or manufacture, within 3 years of the date of purchase, please return it to your
supplier in the first year with proof of purchase and it will be replaced free of
charge. For years 2 to 3 or any difficulty in the first year, telephone our helpline.
Note: a proof of purchase is required in all cases. For all eligible
replacements (where agreed by Timeguard) the customer is
responsible for all shipping/postage charges outside of the UK.
All shipping costs are to be paid in advance before a replacement
is sent.
