6
Troubleshooting
Fault
Cause
Light does not switch
on or off if presence
is detected and in
darkness
Lux value is set too low; detector set on semi-
automatic; light was switched off manually via
button or "theSenda S"; person not within detec-
tion area; obstruction(s) interrupting detection;
time delay set too short
Light stays on with
detection of presence
despite sufficient
brightness
Lux value is set too high; light was briefly switched
on manually via button or with "theSenda S" (wait
30 min.); detector is in test mode
Light does not switch
off, or light switches on
spontaneously when
no one is present
Wait for time delay (self-learning);
thermal sources of interference in the detection
area: fan heaters, incandescent lamps/halogen
spotlights, moving objects (e.g. curtains hanging in
open windows); Load (EBs, relays) not cleared
Push button does not
work
Device still in the start-up phase; illuminated
button was used without neutral conductor;
Push button not fed to the Master
Light cannot be swit-
ched off with the push
button
Push button not fed to the detector. Check wiring
to the push button.
Device does not
respond
Short circuit or several phases in parallel swit-
ching! Disconnect detector from the power supply
for 5 min (thermal fuse)
Error flashing
(4 x per second)
Error in self-test;
device not functional!
LED display
LED
Description
Flashing at 1 second
intervals
The presence detector is in the start-up phase.
Flickering for 2 s
The command sent from the remote control via
infrared was accepted by the presence detector.
Lighting up briefly
The command sent from the remote control via
infrared was rejected by the presence detector.
The command is not valid. Check the selected
detector type or parameters on the SendoPro or
in the app.
Fast flashing
Error flashing; The presence detector has found
an error.
Lights up or flickers
irregularly
The presence detector is in presence test mode
or "LED display movement" is activated. The LED
displays detection of movement.
Guarantee
Theben HTS presence detectors are manufactured with
the utmost care using state-of-the-art technology and are
quality-tested. Theben HTS AG therefore guarantees perfect
operation when used correctly. Should a fault occur, Theben
HTS AG will fulfil the guarantee within the scope of the gene
-
ral terms and conditions.
Please note in particular:
•
that the guarantee period lasts 24 months from the date
of manufacture.
•
that the guarantee is invalidated if you, or a third party,
make changes to or undertake repairs on the devices.
•
that, insofar as the presence detectors are connected
to a software-controlled system, the guarantee for this
connection is only valid when the indicated interface
specification is complied with.
We undertake to repair or replace as quickly as possible
all components of the delivered device that have become
defective or unusable through demonstrably poor material,
faulty construction or incomplete delivery up to the end of the
guarantee period.
Returns
In the event of a guarantee claim, please return the device to
the relevant dealer together with the delivery note and a brief
description of the fault.
Industrial property rights
The design as well as hardware and software of these devices
are protected by copyright.
Dimensions diagrams
Accessories
Back box 110 A WH
Item no.: 9070912
Details > www.theben.de/en
Back box 110 A GR
Item no.: 9070913
Details > www.theben.de/en
DE (ceiling installation) box 73 A
Item no.: 9070917
Details > www.theben.de/en
