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Appendix B. Error Messages / Troubleshooting
Self-Test
The Self-Test function in the Printer will help the user to troubleshoot whether the Printer is operating
normally. In the Self-Test Mode, the Printer will print out a test sample each time the FEED Key is
pressed. To stop the Self-Test procedure simply power off the Printer. Below are the Self-Test
procedures:
To perform a Self Test:
1. Turn the Printer Off.
2. Press and hold the FEED Key.
3. Turn the Printer On while still holding the FEED Key down.
4. Release the FEED Key after hearing 3 beeps.
After about 1 second the Printer will print the Test Label and the LCD will display “Self Test”. This
means the Printer is operating normally. Simply cycle the power on the Printer to exit the Self Test.
Dump Mode
The Printer’s Dump Mode provides the ability to print the command sequences received by the Printer
instead of executing them. Dump Mode is very useful as a troubleshooting tool when the label
settings and the print results do not match, and can be used to check for errors in data transmission
between the Printer and the PC. Examining the Dump Mode print out will confirm whether or not the
correct commands were received.
To enter Dump Mode:
1. Turn the Printer Off.
2. Press and hold the FEED Key.
3. Turn the Printer On while still holding the FEED Key down.
4. The Printer will beep three times. Continue to hold the FEED Key down; the Printer will beep one
more time.
5. When the LCD shows the message “DUMP MODE BEGIN”, release the FEED Key. The Printer will
print “DUMP MODE BEGIN”. The Printer is now in Dump Mode.
6. Send commands to the Printer and check to see if the commands printed are the same commands
sent by your application.
7. Press the FEED Key to exit Dump Mode. The Printer will print “OUT OF DUMP MODE” to confirm
that it is no longer in Dump Mode.
1.
Model & Firmware Version
2.
Serial port settings
3.
Test pattern
4.
Number of DRAM installed
5.
Image buffer size
6.
Number of forms
7.
Number of graphics
8.
Number of fonts
9.
Number of Asian fonts
10.
Number of Databases
11.
Number of TrueType Fonts
12.
Free memory size
13.
Speed, Heat, Reference Point,
Print Direction
14.
Label Width, Label Length, Gap
Length
15.
Options and Print Mode*
16.
Gap sensor AD
17.
Code Page
18.
Keyboard Layout
19.
Top Of Form Option
20.
Maximum Print Length in
millimeters
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
1
1
0
0
1
1
1
1
1
1
2
2
1
1
3
3
1
1
4
4
1
1
5
5
1
1
6
6
1
1
7
7
1
1
8
8
1
1
9
9
2
2
0
0
HXXXX : X.XXX
Serial port :96,N,8,1
1 DRAM installed
Image buffer size : 4010K
000 FORM(S) IN MEMORY
000 GRAPHIC (S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
769K BYTES FREE MEMORY
^S6 ^H8 ^R000 ~R200
^W100 ^L100,3
Option : ^D0 ^O0 ^AD
Gap Sensor AD : 129 162 195 (3)
Code Page: 850
Keyboard Layout : US-International
Top Of Form: OFF
Max Print Length (mm): XXXX
*Option
^D0- Cutter Disabled
^D1- Cutter Enabled
^O0- Stripper Disabled
^O1- Stripper Enabled
^O2- Applicator Mode
Print Mode
^AT- Thermal Transfer
^AD- Direct Thermal
