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3-1

Installation Guide 84464 Rev. B

TROUBLESHOOTING

TROUBLESHOOTING

Table 3-1 Troubleshooting

PROBLEM

SOLUTION

Satellite

LED Flashing

GREEN

•

Flashing GREEN light indicates that it is acquiring the satellite. If
it continues to flash for more than 5 minutes, check that the
antenna has a clear view of the sky.

•

Reboot BDU.

Satellite

LED Flashing

RED

•

Critical Fault Detected. Open Management Portal

http://portal.thaleslink

and check Alerts. Make any adjustments.

(For example: check antenna connection, or GPS not acquired.)

•

Turn unit off and on again. If same result, contact your service
provider.

System

LED Flashing

Green

•

Start-up in progress. Wait until unit has run diagnostics and
completed start procedure. This may take more time than usual
when acquiring satellites for the first time

•

Switch power off and back on if the light doesn’t turn solid green
after 5 minutes.

System

LED Flashing

RED

Fault Detected. Open Management Portal

http://portal.thaleslink

and

check for alerts. Make any adjustments. (For example: Common alerts
include, but not limited to, are the SIM Card not installed, SIM Card
not provisioned. Power-Up Test (POST) failure.)

•

Turn unit off and on again. If same result, contact your service
provider.

Wi-Fi

LED

OFF – Turn Wi-Fi ON using the Management Portal through a
hardwired, PoE connection.  ThalesLINK > Settings > Wi-Fi

Solid RED – Wi-Fi may need to turned off and back on again from the
Management Portal. If the LED does not turn to GREEN within a
minute, reboot the BDU.

Flashing GREEN – If this continues for more than a minute or two,
check for NO OR WEAK Wi-Fi

Call Logs are not appearing

Call logs must be enabled. Verify call logs are enabled (SETTING



PHONE



PHONE CONFIGURATION)

Cannot connect to the internet Data sessions default is OFF. Check to make Satellite Data Sessions is

ACTIVATED on Dashboard. If not, select ACTIVATE and apply.

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Содержание VesseLINK

Страница 1: ...8 THALES DEFENSE SECURITY INC ALL RIGHTS RESERVED This document contains technology controlled for export by the U S Department of Commerce in accordance with Export Administration Regulations Diversion contrary to U S law prohibited VesseLINK Installation Guide ...

Страница 2: ...notice with any reproduced portion of this document WARNING INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS This document contains technology controlled for export by the U S Department of Commerce in accordance with Export Administration Regulations EAR Diversion contrary to U S law prohibited Include this notice with any reproduced portion of this document WARNING INFORMATION SUBJECT TO EXPOR...

Страница 3: ...ons of Thales or any third party software providers except for the normal nonexclusive royalty free license to use that arises by operation of law in the sale of a product Content Copyright User is exclusively responsible for the use of this product including proper use of third party copyrighted materials If the User violates these terms the User agrees to defend indemnify and hold Thales harmles...

Страница 4: ... DECK UNIT ANTENNA 2 2 Installation of ADU Antenna 2 5 INSTALLING THE BELOW DECK UNIT 2 10 CONNECTING POWER TO THE BDU 2 13 DC Power Connection 2 14 SYSTEM STATUS INDICATORS 2 16 TROUBLESHOOTING 3 1 TROUBLESHOOTING 3 1 TECHNICAL SPECIFICATIONS 4 1 TECHNICAL SPECIFICATIONS 4 1 CONNECTOR DETAILS 4 3 General Purpose Inputs Outputs GPIO 4 3 BDU 12V Connection Detail 4 4 BDU 10 32VDC Connection Detail ...

Страница 5: ...C DC POWER SUPPLY 2 13 FIGURE 2 11 24V DC POWER CONNECTION 2 14 FIGURE 2 12 24V DC POWER CONNECTION 2 15 FIGURE 2 13 BELOW DECK UNIT BDU LEDS 2 16 FIGURE 4 1 GPIO CONNECTOR PIN DETAIL 4 3 FIGURE 4 2 12V INPUT AND MATING CONNECTOR DETAIL 4 4 FIGURE 4 3 10 32 VDC AND MATING CONNECTOR DETAIL 4 4 FIGURE C 1 THALES ANTENNA MOUNTING BRACKET SHOWN WITH POLES NOT INCLUDED C 1 FIGURE C 2 THALES ANTENNA POL...

Страница 6: ...remain in place at all times on the BDU and ADU to maintain the warranty terms Make sure the system is correctly grounded and power is off when installing configuring and connecting components WARNING DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE This equipment is not designed to be operated in explosive environments or in the presence of combustible fumes Operating this or any electrical equipment in...

Страница 7: ...um safe distance as shown below During operation the antenna radiates high power at microwave frequencies that can be harmful to individuals While the unit is operating personnel should maintain a minimum safe distance of 1 5 meters 4 9 ft from the antenna The antenna should be mounted in an area that prevent the possibility of close exposure to the antenna s radiation ...

Страница 8: ...requency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to tr...

Страница 9: ...nna listed in Table 4 1 with the maximum permissible gain and required antenna impedance for each antenna type indicated Antenna types not included in this list having a gain greater than the maximum gain indicated for that type are strictly prohibited for use with this device Le présent émetteur radio 473C VF350BM a été approuvé par Industrie Canada pour fonctionner avec les types d antenne énumé...

Страница 10: ...x Installation Guide 84464 Rev B ...

Страница 11: ...ontains critical information and safety guidelines for those who install the system and perform initial system activation and test After initial start up for more detailed operational procedures refer to the VesseLINK User Manual Document 84469 located on the Thales website and is also accessible through the terminal s Management Portal Equipment Overview Figure 1 1 Thales VesseLINK System with Ac...

Страница 12: ...ectly to the BDU if desired The Management Portal is a graphical user interface that can be used to modify system settings and indicate system status The BDU is powered by an included 12 Volt AC to DC power supply It also can be powered by an optional DC power cable with a 10 32V input range battery operation where AC power or a DC power inverter is not available Figure 1 2 Below Deck Unit BDU NOT...

Страница 13: ...d passing data over satellite Solid GREEN System functioning properly Flashing GREEN Acquiring satellite Solid RED Fault minor issue Flashing RED Critical fault major issue Wi Fi OFF Wi Fi OFF Flashing GREEN Wi Fi busy Solid Green System functioning properly Solid RED Fault minor issue Flashing RED Critical fault major issue NOTE The Indicator Colors are Solid Green Operational Flashing Green star...

Страница 14: ...ernet based devices and one WAN Wide Area Network connection primarily used to connect an external cellular modem or VSAT Figure 1 4 Below Deck Unit BDU Front Panel Detail The BDU back panel left to right has a Wi Fi antenna connector reset button SIM Card slot GPIO I O connector 10 32Volt DC input connector 12Volt DC power input antenna connector and chassis grounding lug Figure 1 5 Below Deck Un...

Страница 15: ...k Unit ADU or Antenna is a standalone unit that connects to the BDU through a single coaxial cable DC power RF transmit and receive signals control data and GPS data are communicated between the ADU and BDU using this single coaxial cable Figure 1 6 Above Deck Unit ADU Antenna ...

Страница 16: ...e Mounting Hardware 1 1600901 1 Above Deck Unit Antenna Unit 1 3402131 1 Quick Start Guide QSG VesseLINK 1 3900011 1 Mounting Template Terminal Unit 1 3900014 1 Mounting Template Antenna 1 4102947 501 Terminal Unit VesseLINK 350 1 84670 001 Power Supply AC DC 12V 160W 1 854024 001 Cable AC Power with USA Plug 6 ft 1 854025 001 Cable AC Power EURO Plug 6 ft 1 855023 082 Cable Coaxial 82 ft LMR300 1...

Страница 17: ...er with UK Plug Type G IEC 320 C13 6 ft 854027 001 1 BDU to ADU RF Coaxial Cable 25m 82 ft 855023 082 1 Cable Vehicle DC Power Harness 20 ft 855024 020 1 Cable RJ 45 Ethernet 10 ft 855026 010 1 BDU to ADU RF Coaxial Cable 50m 164 ft 855033 164 1 Wi Fi Antenna 2 4 GHz Dipole 2 dBi 85728 001 1 Antenna Mounting Plate Small 85736 001 1 Antenna Mounting Plate Large 85739 001 1 Tools and Supplies Needed...

Страница 18: ...1 8 Installation Guide 84464 Rev B THIS PAGE INTENTIONALLY LEFT BLANK ...

Страница 19: ...and mount as far away as possible to reduce the possibility of interference Preparation Prepare the VesseLINK Installation Kit as follows 1 Unpack and lay out all components and parts 2 Inspect for any damage 3 Conduct an inventory of all components and parts using the equipment packing list provided with the equipment Any missing items and or shipping damage should be reported immediately to Thal...

Страница 20: ...ng plate If replacing an existing L band system it may be possible to use the same mounting plate and hardware that is already in place The VesseLINK has two sets of industry standard mounting configurations each with four mounting points Included in each kit are mounting templates if custom mounting hardware is necessary for your application It is important to note that the coaxial cable provided...

Страница 21: ...ound the antenna using a heavy ground cable not included from the ground terminal on the bottom of the antenna to the vessel s ground to protect the system from unwanted surges and voltage differentials Use the supplied RF cable designed for VesseLINK Do not alter the provided cable prior to installation It is mandatory to weather seal the connection at the antenna on permanent installations to pr...

Страница 22: ...2 4 Installation Guide 84464 Rev B Distance d 2 0m for S Band up to 50kW d 4 0m for X C Bands up to 50kW Figure 2 2 Recommended Antenna Placement with Existing Radar ...

Страница 23: ...e NOTE The Antenna Mounting Template is provided in Appendix A for use in fabricating a custom plate A mounting plate is not included in the kit but Thales offers two pole mount brackets as accessory items Refer to Appendix C The antenna is mounted with either four M6 torque to 6 N m 4 4 ft lbs or four M10 torque to 28 N m 20 6 ft lbs stainless steel bolts included with KIT 1100791 501 as appropri...

Страница 24: ...antenna Refer to Appendix A NOTE IMPORTANT The antenna is mounted with four M6 torque to 6 Nm 4 5 ft lbs stainless steel bolts included with Antenna Mounting Hardware Kit PN 1100791 501 as appropriate for mounting plate thickness of 20 to 40 inches 5 to 10 mm Never exceed the recommended torque values on mounting bolts as this will damage the unit NOTE Apply the supplied anti seize to the hardware...

Страница 25: ...D Socket Cap M6x1x20mm A4 70 SS 82771 001 4 2 Washer Split M6 DIN 127B A4 L W SS 71300 001 4 3 Washer Flat M6 A4 80 DIN 125 ISO 7089 SS 71299 001 4 NI Anti Seize Lubricant Loctite C5A Paste 91383 001 1 NI Self Vulcanizing Tape 91384 001 1 NOTE Mounting Hardware Installation Kit PN 1100791 501 contains additional hardware spares The quantity listed in the above table reflect what is required for in...

Страница 26: ...er to Appendix A NOTE IMPORTANT The antenna is mounted with four M10 torque to 28 Nm 21 ft lbs stainless steel bolts included with Antenna Mounting Hardware Kit PN 1100791 501 as appropriate for mounting plate thickness of 20 to 47 inches 5 to 12 mm Never exceed the recommended torque values on mounting bolts as this will damage the unit NOTE Apply the supplied anti seize to the hardware before as...

Страница 27: ...O 7380 SS 82770 001 4 Screw Button HD Socket Cap M10x1 5x30mm A4 70 ISO 7380 SS 82770 002 4 2 Washer Split M10 MED L W A4 DIN 127B SS 71302 001 4 3 Washer Flat M10 DIN 125 71301 001 4 NI Anti Seize Lubricant Loctite C5A Paste 91383 001 1 NI Self Vulcanizing Tape 91384 001 1 NOTE Mounting Hardware Installation Kit PN 1100791 501 contains additional hardware spares The quantity listed in the above t...

Страница 28: ...he BDU and other equipment to allow for proper airflow Figure 2 6 Below Deck Unit BDU Mounting Detail Table 2 3 Installation Kit Below Deck Unit BDU PN 1100789 501 Item Number Description Part Number Qty 1 Screw Phil Pan HD 18 8 M6x1x16mm SS BLK Oxide 82767 001 4 Screw Phil Pan HD 18 8 M6x1x20mm SS BLK Oxide 82768 001 4 2 Washer Split Lock M6 DIN 127B A4 SS BLK Oxide 71304 001 4 3 Washer Flat M6 6...

Страница 29: ...ll give the best protection against any spills or dripping water and allows for the best heat transfer 2 Position the pattern to avoid interferences with the antenna or coaxial cable connection to the antenna 3 Assemble screws with split lock and flat washers as shown in Figure 2 6 and torque to 4 5 Ft Lbs 6 Nm 4 Connect the provided Wi Fi antenna and install the SIM Card from service provider int...

Страница 30: ...cover once the SIM Card has been locked into place to prevent moisture or dust intrusion Figure 2 9 Figure 2 9 Secure the SIM Card Cover 5 Connect the provided RF cable that goes to the antenna NOTE The BDU should be grounded Use a 14 AWG or larger ground wire to connect the BDU to earth ground during normal use ...

Страница 31: ...nnect the BDU from the power source unplug the unit from the power outlet NOTE When installing the BDU the power outlet should be installed near the unit and be easily accessible DC Operation for vessels operating from battery power 10 32 Volts DC optional DC power cable available Part 855024 020 o RED 10 32VDC o BLACK GND o Yellow Remote Switch Turns BDU on off through a remote switch connection ...

Страница 32: ...that connection in the vehicle see Figure 2 11 Figure 2 11 24V DC Power Connection 1 Connect the RED cable to the positive terminal of DC power source 2 Connect the BLACK cable to the negative terminal of DC power source NOTE Extra care and consideration must be taken when powering any device from a dual battery 24V DC system It is important that 24V systems use the correct GND scheme that ensures...

Страница 33: ...2 15 Installation Guide 84464 Rev B Figure 2 12 24V DC Power Connection 3 Connect the YELLOW wire to the ignition or similar via the fuse box or panel ...

Страница 34: ...BDU LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy Booting up Solid RED Fault minor issue Flashing RED Critical fault major issue Satellite Solid BLUE Connected and passing data over satellite Solid GREEN System functioning properly Flashing GREEN Acquiring satellite Solid RED Fault minor issue Flashing RED Critical fault major issue Wi F...

Страница 35: ...Operational Flashing Green start up or in progress of configuring or acquiring service Solid Red fault requires user attention Open Management Portal for Alerts Flashing Red critical fault requiring immediate attention For additional information refer to Chapter 3 Troubleshooting ...

Страница 36: ...2 18 Installation Guide 84464 Rev B THIS PAGE INTENTIONALLY LEFT BLANK ...

Страница 37: ...light doesn t turn solid green after 5 minutes System LED Flashing RED Fault Detected Open Management Portal http portal thaleslink and check for alerts Make any adjustments For example Common alerts include but not limited to are the SIM Card not installed SIM Card not provisioned Power Up Test POST failure Turn unit off and on again If same result contact your service provider Wi Fi LED OFF Turn...

Страница 38: ...nnot connect to Wi Fi service Check that the Wi Fi antenna is attached and tightly screwed in Check that the BDU s Wi Fi LED is solid GREEN Check to see if there s an available connection by checking the devices that are connected in Status Current Devices page Only 5 simultaneous devices can connect to the Wi Fi Any additional connection attempts are blocked Remove one or more devices from the Wi...

Страница 39: ...not working Terminal Unit does not Power ON Check BDU for Green lights If green light is on Unit has Power Push power button on front of BDU Check that the power source is providing 10 32V and is not current limited Check connection of the 10 32V DC cable has correct polarity Check to ensure Ignition line is connected to switched line or connected to Red Positive line for continuous operation Chec...

Страница 40: ...ot the system and recheck for any Alerts that have been generated Call Service Provider if the BDU is still not responding As a last resort use the manual reset button located below Wi Fi antenna port using a straightened paper clip or similar sized article insert into port and push reset button NOTE This is not recommended as a routine troubleshooting measure All user data and debug information w...

Страница 41: ... 2xC8 16 APSK 18 2 dBW Modulation Block 1 Voice Data DQPSK CertusSM C1 C8 Voice Data QPSK CertusSM C8 APSK Data 16 APSK Antenna Type Electronically steered phased array Polarization RHCP Gain 9 5 dBi Beam Width 31 typical per beam VesseLINK coverage provides useful link margin up to roll 20 Power Main Power AC Brick AC Input Voltage 100 240 VAC Frequency 50 60 Hz DC Output Voltage 12 VDC Max Power...

Страница 42: ...nical ADU Diameter 14 5 36 8cm Height 7 5 19 8cm Weight 7 lbs 3 2kg BDU Length 12 inches 30cm Width 9 inches 23cm Height 3 Inches 7 6cm Weight 7 5 lbs 3 4kg AC Power Brick Length 6 6 16 7cm Width 2 6 6 7cm Height 1 4 3 5cm Weight 1 37lbs 0 62 kg AC Cable Length 6ft 1 8m DC Cable Length 3 9ft 1 2m RF Cables 25 meter LMR 300FR or Similar w TNCM TNCM ...

Страница 43: ...ty Radio initiated voice into terminal optional 5 SOS_IN SOS remote functionality Ground pin to activate internal SOS 6 GPI01 Software configurable GPIO pin 1 future 7 RS232_TD RS232 Output future 8 GND2 Ground 9 Audio_In Radio Gateway functionality differential Hi Z Audio Input from external Radio 10 Audio_Out Radio Gateway functionality Differential Low Z Audio Output to external radio mic input...

Страница 44: ...Figure 4 2 Figure 4 2 12V Input and Mating Connector Detail BDU 10 32VDC Connection Detail Type 684M7W2103L201 connector or similar shown in Figure 4 3 A1 V 10 32VDC A2 V GND Pin 5 Ignition Figure 4 3 10 32 VDC and Mating Connector Detail PIN NO OUTPUT 2 4 V 1 3 V VIEW INTO END OF MATING CONNECTOR 2 4 1 3 ...

Страница 45: ... Radio Link Protocol HTTP Hypertext Transfer Protocol IP Internet Protocol ICMP Internet Control Message Protocol ITU International Telecommunications Union LAN Local Area Network LED Light Emitting Diode LGA Low Gain Antenna MO Mobile Originated msec Milliseconds MT Mobile Terminated NAS Network Attached Storage PBX Private Branch Exchange PCM Pulse Code Modulation PoE Power Over Ethernet POST Po...

Страница 46: ... Built In Test Diagnostic testing for system integrity check and error reporting DTMF Dual Tone Multi Frequency Signals generated from phone keypad EBB Enhanced Broadband EBB Mode is Iridium NEXT phase 1 EBBS Enhanced Broadband Service ETSI European Telecommunications Standards Institute Organization that maintains standards for Information and Communications applicable to fixed and mobile radio p...

Страница 47: ... PTT Push To Talk Two way radio term indicating the pressing of a button io initiate transmit before speaking R W Read Write Capability RGW Radio Gateway Radio Gateway feature enables communication between telephone users and users of ground radios SIM Subscriber Identification Module Iridium provided method to authenticate and identify subscriber SIP Session Initiation Protocol An Internet Engine...

Страница 48: ...5 4 Installation Guide 84464 Rev B THIS PAGE INTENTIONALLY LEFT BLANK ...

Страница 49: ...pment Overview 1 1 I Installation ADU Antenna 2 5 ADU Antenna using M10 Hardware 2 8 ADU Antenna using M6 Hardware 2 6 Connecting Power to the BDU 2 13 Installing the Below Deck Unit 2 10 List of Tools and Supplies Needed 1 7 Mounting the Above Deck Unit Antenna 2 2 System Status Indicators 2 16 Introduction 1 1 K Kit Components VesseLINK 1 6 M Maintenance Troubleshooting 3 1 ...

Страница 50: ...Index 2 Installation Guide 84464 Rev B S System Overview Above Deck Antenna Unit 1 5 Below Deck Unit BDU 1 2 T Technical Specifications 4 1 ...

Страница 51: ...A 1 Installation Guide 84464 Rev B Appendix A Antenna Mounting Plate Template PN 3900014 1 ...

Страница 52: ......

Страница 53: ...B 1 Installation Guide 84464 Rev B Appendix B BDU Mounting Plate Template PN 3900011 1 ...

Страница 54: ......

Страница 55: ...a Pole Mount M6 PN 85736 001 o Antenna Pole Mount M10 PN 85739 001 The bracket is designed to work on standard 1 9 inch with included bushing 52mm and 3 inch poles poles not included This bracket has mounting holes that match the mounting points on the bottom of the antenna M6 or M10 Figure C 1 Thales Antenna Mounting Bracket Shown With Poles Not Included ...

Страница 56: ... Outside Diameter 1 9 OD 1 2 Blue Loctite 1 Apply to item 8 9 3 S S Hub 52mm ID for Metric 52mm Tube 1 4 S S Bracket for Thales Antenna 1 5 Nylon Bushing ID 25 24SW0250 12 6 Plastic Reducer Bushing for 1 5 Pipe 1 9 OD 1 7 S S Washer 275 x 5 x 062 8 8 S S Button Hd Bolt M6x20 8 Recommended Torque 8 Nm 9 S S Cup Pt Set Screw 3 8 16 x 3 8 3 Recommended Torque 30 Nm Antenna Pole Mount using M10 Hardwa...

Страница 57: ...tem 8 9 12 3 S S Hub 52mm ID fo Metric 52mm Tube 1 4 S S Bracket for Thales Antenna 1 5 Nylon Bushing ID 25 24SW0250 4 6 Plastic Reducer Bushing for 1 5 Pipe 1 9 OD 1 7 S S Washer 25 4 8 S S Button Hd Bolt M6x20 4 Recommended Torque 6 Nm 9 S S Cup Pt Set Screw 3 8 16 x 3 8 3 Recommended Torque 30 Nm 10 Nylon Bushing 10mm 4 11 S S Washer 4 12 S S Button Hd Bolt M10 x 25 4 Recommended Torque 28 Nm 1...

Страница 58: ...Thales Defense Security Inc 22605 Gateway Center Drive Clarksburg MD 20871 Toll Free 1 800 324 6089 Phone 240 864 7000 Fax 240 864 7920 Email Customer Service thalesdsi com Website www thalesdsi com ...

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