Thales VesseLINK, Руководство по установке

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3-2
Installation Guide 84464 Rev. B
PROBLEM SOLUTION
Cannot connect to the
Management Portal
•
Ensure Terminal Unit is powered ON
•
Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi LED
on the BDU should be solid GREEN. If not using Wi-Fi, ensure
Cat 5 cable is connected to one of the three Ethernet ports (NOT
WAN or POTS Port). If Ethernet connection, replace the cable
and re-check connection
•
Open web browser and type http://portal.thaleslink/#. Ensure
network settings are correct on the connected device.
•
Device’s browser may be incompatible. Update or try different
browser.
•
You may need to reconnect via Ethernet or Wi-Fi to the TBDU.
•
Check to make sure the correct address is typed in
http://portal.thaleslink
•
If system LED is flashing GREEN, wait until it turns solid
GREEN, then try reconnecting to the portal.
Cannot connect to Wi-Fi
service
•
Check that the Wi-Fi antenna is attached and tightly screwed in.
•
Check that the BDU’s Wi-Fi LED is solid GREEN.
•
Check to see if there’s an available connection by checking the
devices that are connected in Status

Current Devices page.
•
Only 5 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.
•
Remove one or more devices from the Wi-Fi and try again to
connect.
•
Use the Wi-Fi Device Whitelist to limit access to specific wireless
devices.
Network Error
If you receive a message similar to this, another user is attempting to
use the same IP Address as your computer.
No or Weak Wi-Fi Signal
•
Connect Wi-Fi antenna and ensure it is secured tightly
•
If walls or metal obstructions are between the BDU and the Wi-Fi
device, move closer to the BDU or move the BDU to a better
location with less obstructions
•
Check to make sure Wi-Fi device is connected to the BDU’s Wi-Fi
and verify that you are connected to the ThalesLINK.
•
Check the Management Portal to make sure the Wi-Fi device is
registered as a user.