Premier Elite ComWiFi
Installation Manual
28
INS644
Public, Shared, Corporate & Company Network Use
Many public, shared, corporate and company networks will block access to ports
both incoming and outgoing.
Texecom
cannot guarantee that use of such wired or
wireless networks will allow access to an alarm system, or indeed receipt of push
notifications. If you cannot access a system or receive notifications on a particular
network, you should switch the devices WiFi off and use the 3G or GPRS network, or
consult the network owners.
Technical Support
Texecom
technical support should not be expected to assist installers or end users
with configurations of network components, other than the
ComWiFi
itself. It is the
installer or users responsibility to be able to provide the information required to enable
the device, and to make configuration changes to routers and switches where
required.
12.
Troubleshooting
Q:
My web browser is not displaying the login page for the
ComWiFi
.
A:
Ensure that you are running the latest version of the web browser. If need be try
using a different web browser such as Google Chrome.
Q:
I cannot connect to the
ComWiFi
using Wintex or the APP.
A:
Change the comport that the
ComWiFi
is connected to Nothing Fitted on the Panel
and press Yes. Then change this back to
Com-IP
. This will resend the settings to the
unit.
Q:
I can connect locally but not remotely
A:
For the APP have you registered for Push Notifications? For Wintex have you
registered with a DDNS provider? Check that port forwarding is setup correctly for the
router.
Q:
My Router does not support port forwarding for fixed IP addresses outside the
DHCP pool
A:
Assign an IP address from within the DHCP pool and reserve it using the MAC
address.
Q:
My control panel shows "ATS failed" and I cannot access the panel through the
App.
