
Your vehicle's onboard charger has detected that one or more power converters is not receiving the necessary AC
input voltage. For example: during three-phase charging, one phase might be missing from the AC input power
provided by the external source. This could occur due to a condition affecting the external charging equipment, the
power source it is connected to, or your vehicle itself.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you try charging with
multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 131
for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at
Charging & Adapter Product Guides
. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(UI_a006)
Service is required
Schedule service now
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest
convenience.
(UI_a137)
Active service connection to vehicle
Service performing remote diagnostics
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of
Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
Your vehicle is OK to drive.
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it
necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared. For more
information, see Restarting the Touchscreen in your vehicle's
If this alert does not clear after 24 hours, it is recommended that you schedule service via your Tesla Mobile App or
with an independent service provider. Please note that independent service provider options may vary, based on
your vehicle configuration and your location.
(UMC_a002)
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of moisture.
Troubleshooting Alerts
245
Consumer Information
Содержание MODEL S 2021
Страница 1: ...MODEL S 2021 OWNER S MANUAL Software version 2022 16 North America ...
Страница 50: ...Steering Yoke 48 MODEL S Owner s Manual ...
Страница 264: ...Publication date 2022 5 1 ...