IT
ALIANO
ENGLISH
25
08/2021 - EN
PROBLEM
CAUSE
SOLUTION
The flames
are weak and
orange,
the pellets
don't burn
properly
and the glass
turns
black
Insufficient
combustion air
Check the following items: any obstructions to the
combustion air inlet from the back or under the
stove; blocked holes in the burn pot grille and/or
too much ash in the burn pot housing, Have the
extractor blades and impeller cleaned.
TECHNICIAN
Blocked exhaust
The flue is partially or totally blocked. Call a flue
expert, who will examine the stove exhaust all the
way up to the chimney stack. Have it immediately
cleaned.
TECHNICIAN
Clogged stove
Clean the inside of the stove.
USER
Broken flue gas extractor
The pellets can also burn thanks to the vacuum in
the flue, without the aid of the extractor. Have the
flue gas extractor immediately replaced. It may
be harmful to human health to operate the stove
without the flue gas extractor.
TECHNICIAN
The exchanger
fan
continues to turn
even if the stove has
cooled
Defective flue gas temperature
probe
Replace the flue gas probe.
TECHNICIAN
Faulty
electronic circuit board
Replace the circuit board.
TECHNICIAN
Ash
around
the stove
Faulty or broken door gaskets
Replace the gaskets.
TECHNICIAN
Flue gas ducts not sealed
Consult a flue specialist, who will immediately seal
the connectors with silicone for high temperatures
and/or replace the pipes themselves with new
ones that satisfy current regulations. Non-hermetic
flue gas ducting may be harmful to human health.
TECHNICIAN
The stove is at maxi-
mum power but
doesn’t heat
Ambient
temperature reached
The stove runs at minimum.
Raise the desired ambient temperature.
USER
Stove at full power
and the display shows
“Over
temperature
flue gases”
Flue gas outlet limit temperatu-
re reached
The stove runs at minimum.
The problem must be checked by a technician.
TECHNICIAN
The stove’s flue gas
ducting creates
condensate
Low
flue gas temperature
Check that the flue is not clogged.
USER
Increase the reduced stove power (pellet feeding
and fan rotation).
USER
Install condensate collection trays.
TECHNICIAN