Troubleshooting
Terayon TA-102 and TA-202 MTA Modem Installation Guide
21
Problem:
The Cable LED never stops blinking.
Possible Solution:
Verify with your cable company that you have subscribed for the service.
Problem:
The power on my modem goes on and off sporadically. The Power light never
stops blinking.
Possible Solution:
You may be using the wrong power supply. Check that the power supply you are
using is the one that came with your MTA modem. If you cannot connect to the
Internet at all, use this checklist to help identify possible problems:
•
Make sure your computer and monitor are turned on.
•
Make sure all power plugs are completely inserted into their sockets.Your
computer and MTA modem should be plugged into grounded outlets.
•
If you are using a power strip, make sure it is turned on.
•
Make sure all data cables are firmly connected at both ends.
•
If you still do not have a connection, call your cable service to confirm
they have properly set you up for service. If so instructed, reset your
modem.
Problem:
Line 1 and/or Line 2 LEDs blink when the phones are on the hook.
Possible Solution:
Verify with your cable company that you have subscribed for voice service and
that your service has been defined properly.
