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FAQs

18

Terayon TA-102 and TA-202 MTA Modem Installation Guide

FREQUENTLY ASKED QUESTIONS

FAQs

Q. Can I have more than one computer attached to a Terayon modem?

A. Yes, Terayon MTA modems do provide this capability, but you will need to

install a hub into your system and you must arrange for this service with your
cable service provider. Some service providers limit the number of computers
connected to the modem.

Q. Can I connect the Terayon MTA modem to a hub or switch?

A. Yes, you can connect the Terayon MTA modem to a hub or switch. There are

two ways to successfully complete a physical connection.

1. Buy a cross-over cable and connect the port labeled ETHERNET on the

Terayon MTA modem to one of the ports on the hub or switch.

2. Many newer hubs and switches have an “uplink” port specifically designed

for cascading. Connect this uplink port to your Terayon MTA modem and it
should work without a cross-over cable. Connect your PC to another avail-
able port.

NOTE:

While you may be able to successfully complete a phys-
ical connection to a hub or switch indicated by a green
Online LED, you cannot obtain additional IP
addresses unless your subscription allows for more
than one IP address. Contact your cable operator for
more information.

NOTE

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Содержание TA-102

Страница 1: ...v B Terayon DOCSIS and EuroDOCSIS Media Terminal Adapter Modem Installation Guide Model TA 102 TA 202 Power Line 1 Line 2 TA 102 Cable PC Data Test 4988 Great America Parkway Santa Clara CA 95054 www terayon com ...

Страница 2: ...m 4 Modem Connectors 5 Connecting the CATV Coaxial Cable to the MTA Modem 6 Connecting the Power Adapter to the Modem 8 Connecting A Battery Backup Unit to the Modem 9 Connecting the MTA Modem to your PC 10 Connecting A Telephone to the MTA Modem 15 Starting the Modem 16 Reading Your Modem Lights 17 FAQs 18 Troubleshooting 20 Technical Support and General Inquires 23 Warranty 24 ...

Страница 3: ...erayon TA 102 or TA 202 Multimedia Terminal Adapter MTA Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each procedure before hand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize...

Страница 4: ...SB CABLE CD ROM WITH USB DRIVERS CAUTIO N RIS K OF EL EC TR IC SH OC K DR YL OC AT IO N US E ON LY POWER ADAPTER NOTE The appropriate Power Adapter is included with your modem SW ITC HING AC AD AP TER T e r a y o n A C A d a p t o r Power Line 1 Line 2 TA 102 TERAYON MULTIMEDIA TERMINAL ADAPTER MODEM MODEL TA 102 or TA 202 Cable PC Data Test ...

Страница 5: ...ting the CATV Coaxial Cable to the Modem Connecting the Power Adaptor to the Modem Connecting the Modem to your Computer Starting the Modem What You Will Need The following is a list of items you will need to install your new Terayon MTA modem This installation guide Your computer user manual The MTA modem Hardware Software IBM PC or Compatible Apple Macintosh CPU Pentium class microprocessor or e...

Страница 6: ...plitter divides the incoming signal from the cable company into two signals one for the household TVs and one for the MTA modem No TV sets are allowed on the cable that connects to the MTA modem Figure 2 illustrates a typical MTA modem installation Figure 2 Typical MTA modem Installation 5 6 0 0 M H z S P L IT T E R IN O U T O U T NEW INSTALLATION CABLE SPLITTER PC TOWER VCR TV TV CATV CONVERTER T...

Страница 7: ...1 RF Cable Connector Connects the modem to the incoming signal from the cable company via a cable splitter 2 DC Power Input jack Connects the modem to the Modem Power Adaptor or an optional Battery Backup Unit 3 USB Serial Port Connects the modem to the USB port on your computer 4 RJ 45 Ethernet Port Connects the modem to the Ethernet port on your computer NIC card 5 RJ 11 Line 1 Port Connects the...

Страница 8: ...Converter Box or a VCR It may be connected to a wall mounted outlet It may be coming out from under a baseboard or some other location 2 When you locate the CATV coaxial cable disconnect it from the TV Con verter Box or VCR You may need to use a wrench to disconnect the cable 3 Locate the cable splitter then using Figure 2 and Figure 4 as guides connect the CATV coax cable you disconnected in step...

Страница 9: ...g Figure 2 and Figure 4 as guides connect one end of coax Cable A Data to the remaining OUT connector on the cable splitter Tighten the connection with a 7 16 inch wrench 7 Remove your new MTA modem from its box and place it near your computer 8 Connect the remaining end of coax Cable A Data to the RF connector on the modem as shown in Figure 5 Tighten the connection with a 7 16 wrench Figure 5 Co...

Страница 10: ... do the following 1 Remove the modem Power Adapter from the modem box 2 Using Figure 7 as a guide align the key groove on the DC Output plug with the key slot in the DC Power Input jack on the back of the modem 3 Push the plug into the jack so the cable is firmly connected Figure 7 Connecting the Power Adaptor to the Modem IMPORTANT Do not connect the adaptor to an AC outlet at this time CAUTIO N ...

Страница 11: ...tallation instructions that came with the unit 2 Locate the Battery Backup Unit DC Output plug 3 Using Figure 8 as a guide align the key groove on the DC Output plug with the key slot in the DC Power Input jack on the back of the modem 4 Push the plug into the jack so the cable is firmly connected Figure 8 Connecting a Battery Backup Unit to the Modem IMPORTANT Do not turn the Battery Backup Unit ...

Страница 12: ...thernet port or a USB serial port To connect your new MTA modem to your PC do the following 1 Before you begin connecting the modem to your PC look in your computer user manual or look at the back of your PC to see what kind of network inter face your PC is equipped with IMPORTANT If you do not have a network interface installed in your computer you will need to purchase one from a retailer or you...

Страница 13: ...Ethernet cable to the RJ 45 Ethernet port on the back of the modem Figure 9 Connecting the Ethernet Cable to the Modem 3 Connect the remaining end of the 10 100 Base T Ethernet cable into the RJ 45 Ethernet port on the Ethernet Interface Card as shown in Figure 10 4 If you are going to connect a telephone to the modem proceed to Connect ing A Telephone to the MTA Modem on page 15 If not proceed to...

Страница 14: ...e 10 Ethernet Cable to Ethernet Card Connection NOTE Your computer may be a desktop model or a tower model and may look different than the illustration shown in Figure 10 ETHERNET PORT PC TOWER REAR VIEW ETHERNET INTERFACE CARD 10 100 BASE T ETHERNET CABLE FROM MODEM ETHERNET PORT NOTE ...

Страница 15: ... Retrieve the USB cable from the box the modem came in Use Figure 1 on page 2 to identify the cable Notice that the USB cable has two types of connectors an A type and a B type Figure 11 identifies the connector types Figure 11 USB Cable Connectors 2 Using Figure 12 as a guide insert the USB cable B connector into the USB Serial port on the back of the Model TA 102 or TA 202 modem Figure 12 Connec...

Страница 16: ...l or a tower model and may look different than the illustration shown in Figure 13 Figure 13 USB Cable to Computer USB Port Connection 4 If you are going to connect a telephone to the modem proceed to Connect ing A Telephone to the MTA Modem on page 15 If you are not going to con nect a telephone to the modem proceed to Starting the Modem on page 16 USB PORT A CONNECTOR USB CABLE FROM MODEM MODEL ...

Страница 17: ...t to your new modem and place it where you wish to locate it 2 Verify the telephone has an RJ 11 telephone cable connected to it If the telephone does not have a telephone cable connected to it you can pur chase one at a local retail store 3 Using Figure 14 as a guide insert the telephone cable RJ 11 plug into the Line 1 RJ 11 jack on the back of the modem 4 If you have a second telephone insert t...

Страница 18: ...to tell the computer what drive your CD ROM drive is Once your Terayon MTA modem is properly connected and power is applied it will automatically boot up and start scanning for the active MTA modem channel from your cable company server IMPORTANT When you power up the Terayon MTA modem for the first time it can take up to 10 minutes for the modem to complete its boot up and scanning sequence Do no...

Страница 19: ...as been disabled by your cable company Solid when modem registration is complete and ready to transfer data PC Green Dark when there is no carrier signal present to or from your PC or when power is Off Solid when there is a carrier signal present to or from your PC Flashes slowly when data switch is OFF and PC con nected Data Green Dark when there is no data passing through the modem or when power...

Страница 20: ...hub or switch There are two ways to successfully complete a physical connection 1 Buy a cross over cable and connect the port labeled ETHERNET on the Terayon MTA modem to one of the ports on the hub or switch 2 Many newer hubs and switches have an uplink port specifically designed for cascading Connect this uplink port to your Terayon MTA modem and it should work without a cross over cable Connect...

Страница 21: ...ame time A Yes television telephony or data services are not affected by simultaneous use However this is a question for your cable service provider or Broadband Service Provider BSP and depends on their policies Q The product specifications define varying data rates why don t I see those A The cable operator has the flexibility to set different performance levels to dif ferentiate between differe...

Страница 22: ...olid color If the Power Cable and PC indicator lights LEDs are solid green not blinking your MTA modem is operating properly Try shutting down and powering off your computer and then turning it back on This will cause your computer to re estab lish communications with your cable company server 1 If you are using the cable line splitter try bypassing the splitter by discon necting it and running a ...

Страница 23: ...list to help identify possible problems Make sure your computer and monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and MTA modem should be plugged into grounded outlets If you are using a power strip make sure it is turned on Make sure all data cables are firmly connected at both ends If you still do not have a connection call your cable se...

Страница 24: ...rvice provider and verify you have subscribed for voice service and that your service is properly defined Problem When I make a phone call voice quality is bad Possible Solution Voice quality is defined by the type of service you have subscribed to the type of service the person on the other end has subscribed to and network quality If you and the person on the other end have subscribed to a good ...

Страница 25: ... service and support in the following ways E mail Support data support terayon com Find Terayon Support on the Terayon Web Site Visit our web site at http www terayon com Talk to a Technical Support Agent To speak directly with a support agent who specialized in Terayon DOCSIS cable modem information call this toll free number 1 888 859 3242 Hours of opera tion are Monday through Friday 8 00AM 5 0...

Страница 26: ...trical stress misuse negligence or accident or d used in ultra hazardous activities DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WAR RANTY ALL EXPRESSED OR IMPLIED CONDITIONS REPRESENTA TIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY FITNESS FOR A PARTIC ULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HERE...

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