© Teradek, LLC 2017. All rights reserved.
9
TROUBLESHOOTING
RESETTING THE T-RAX CONTROLLER CARD TO FACTORY DEFAULTS
If you have changed the administrative password or the network settings on the T-RAX and can no
longer access the unit, you can reset the controller card to factory default settings.
1. Press and hold the recessed button on the Controller Card located between the 8 LEDs
and the USB port for 5 seconds, then release.
2. All LEDs will briefly illuminate red and the display on the T-RAX will show it is rebooting.
3. After the reboot, the display on the T-RAX should show the current IP address it
received over DHCP. If no DHCP server is present, it will show a link-local (169.254.x.x) address
which it automatically assigns to itself.
After the reset, the following Controller Card settings will be changed:
●
Web User Interface administrative password: admin
●
Ethernet
configuration:
DHCP
Client
●
Hostname:
TRAX
●
Timezone:
UTC
●
Wi-Fi: disabled, network name / SSID is reset to Teranet-0
●
Logging / external syslog server: disabled
●
NTP client: enabled
T-RAX ENCODER/DECODER CARD RECOVERY PROCEDURE
If a T-RAX encoder or decoder card is no longer visible or responsive in the Web User Interface of the
T-RAX system, please try the Recovery Mode procedure to restore operation on the codec card.
1. Place the Codec card into recovery mode using a paper clip to press the tiny button (located on
the front plate of the codec card between the reset button and the status LED column.
●
If the Codec card is currently inserted in the chassis and powered on, press and hold
the recessed Recovery Mode button with the paper clip, then press the Reset button
further down on the faceplate to reboot the Codec card. Release the Recovery Mode
button once the Codec card begins to power on (after approximately 2 seconds)
●
If the Codec card is not in the slot, press it into the slot while holding the recovery
mode button, then release the button after the Codec card begins to power on
(~2 seconds)
2. While in in Recovery Mode, all LEDs will be off in the status LED column.
3. Navigate to the Codec card firmware upgrade page in the T-RAX Web UI (System>Firmware
Upgrade>Cards).
●
If the Controller card and the Codec card’s Recovery Mode firmware image are both up
to date, the Codec card that is in Recovery Mode will show up in the firmware upgrade
web page with a red circle indicator, and will have a box so you can select it to upgrade
the Codec card with the Main firmware (e.g. Codec firmware version 7.3.2, etc.).
IMPORTANT: Do not load Recovery Mode firmware on a unit that is already in
Recovery Mode, load the Main firmware while it is in Recovery Mode
●
If
t
he Controller card has an older firmware release (1.2.0 or earlier), the Codec card
that is in Recovery Mode will show up in the firmware upgrade web page with a
red circle indicator, and will NOT have a box to select it for loading Main firmware. In
this case, update your Controller Card firmware to version 1.2.1 or later and try the
Recover Mode procedure again on that Codec card
