19
20
13. TROUBLESHOOTING
If your TENS machine is not working properly please check the following:
If the above review has failed to resolve your problem, call TensCare or
your local dealer (address on back cover) for advice.
Or if you have any questions or need more information you can contact
TensCare at anytime via our website, www.tenscare.co.uk or by phoning
01372 723 434.
Problem
Possible causes
Solution
No display
Flat batteries
Replace batteries
Batteries inserted
Check
incorrectly
Damaged battery
Contact supplier
contacts
Low battery Low batteries
Replace batteries
display
No
Incorrect
Have you applied both electrode pads (per
sensation
connection
lead wire) to ensure a complete circuit?
Not strong enough
Increase strength.
Most users will feel something at a
setting below 10
Intensity
Open circuit cutout
Ensure machine is attached to your
will not go
body correctly.
above zero
Lead faulty/damaged
Purchase replacement if necessary.
14. CONSUMABLES AND SERVICING
(Refers only to
mamaTENS
that have been purchased)
To ensure reliability and hygiene, use only genuine rectangular
electrodes with integral leads:
For units after 1330000, we are using
part number E-CM50100-MTNEW
For units before 1330000, we are using
part number E-CM50100-MT
Please note: these are the part numbers according to the TensCare website.
These are available from either your supplier or by ringing
01372 723434 or by going to www.tenscare.co.uk. Please ensure that
you order the correct pads.
Batteries can also be purchased in the same way or on the high street.
They are AA 1.5v alkaline batteries.
For servicing please return the unit to: TensCare Ltd, 9 Blenheim Road,
Longmead Business Park, Epsom, Surrey KT19 9BE. Please ensure
that you enclose your name, address and contact telephone number
so that you can be contacted and informed about any problem and any
costs involved.
Expected Service Life
• The machine will often last for more than 5 years, but is guaranteed for 2 years.
Accessories (leads, pads, and batteries) are not covered by the guarantee.
• Lead life depends greatly on use. Always handle the leads with care.
• Pads should last 12-20 applications, depending on skin condition and humidity.
• AA alkaline batteries should last about 48 hours continuous use.
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