FAQ
Q1: I cannot log in to the web UI by visiting 192.168.1.1. What should I do?
A1:
Try the following solutions:
Ensure that the ONT is powered on properly (the
POWER
LED indicator is solid green).
If you use a wireless device, such as a smartphone, to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the
Wi-Fi network of the ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
If you use a wired device, such as a computer, to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the
LAN
LED
indicator of the connected port lights up).
- Ensure that your computer is set to
Obtain an IP address automatically
.
- Ensure that the IP address of your computer is at the same network segment as the
ONT.
- Use another computer and try again.
Reset the ONT (after the ONT completes startup, use an object with a spike to hold
down the
RESET
button for 10 or more seconds and release it. All LED indicators
light off in a few seconds. When the
POWER
LED indicator lights solid on again, the
ONT is reset) and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2:
Try the following solutions:
Check the LED indicator status of ONT:
- If the
POWER
LED indicator is off, ensure that the ONT is powered on properly.
- If the
LOS
LED indicator blinks, ensure that the
PON
port is clean and connected
properly, the fiber cord is not bent excessively and the input optical power is within
the normal range (Rx Power between -28 dBm to -8 dBm in GPON mode (or -27
dBm to -3 dBm in EPON mode) on the
Status > PON
page).
- If the
PON
LED indicator blinks, the ONT is not registered. Contact your ISP or
verify the parameters for registration are correct.
Ensure that your ISP supports self-purchased PON device for internet access.
If you set the ONT to the router mode:
- Ensure that the ONT obtains a valid IP address and gateway on the
Status
>
Device
>
WAN Configuration
page. If not, the WAN connection is not set up
successfully. Verify the parameters are correct.
- Ensure that the wired device is connected to a LAN port of the ONT or downstream
router (if any) properly and set to
obtain an IP address automatically
.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or
downstream router (if any).
If you set the ONT to the bridge mode:
- Ensure that the router or computer used for dial up is connected and configured
properly.
If the problem persists, consult ISP.
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