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Appendix

3 Technical Support

If you still have some problems, please contact our technical support.

Country

Hotline

Global Hotline

(86) 755-27657180

United States

1-800-570-5892

Australia

1300787922

New Zealand

800787922

HongKong

00852-81931998

Canada Hotline

1-888-998-8966

Type

Details

Skype

Tendasz

Website

http:// www.tendacn.com

E-mail

[email protected]

Содержание FH456

Страница 1: ...1 ...

Страница 2: ...r references only To improve internal design operational function and or reliability Tenda reserves the right to make changes to the products without obligation to notify any person or organization of such revisions or changes Tenda does not assume any liability that may occur due to the use or application of the product described herein Every effort has been made in the preparation of this docume...

Страница 3: ... 20 Windows 8 20 Windows 7 21 iPad iPhone 22 Android 22 III Specify Additional Settings 25 1 Status 25 Internet Connection Status 25 Attached Devices and Real time Statistics 27 System Info 27 2 Internet 28 Select your connection type 28 3 Wireless 33 WiFi ON OFF Button 33 Change your WiFi name password 33 WiFi Signal Strength 34 WiFi Schedule 34 WPS 35 Wireless Parameters 37 4 Bandwidth Control 3...

Страница 4: ... Administration 59 Login Password 59 To set up a login password 59 WAN Parameters 60 LAN Parameters 62 Remote Web Management 63 Date Time 65 Device Management 65 IV Appendix 69 1 Configure Your Computer 69 Windows 8 69 Windows 7 70 Windows XP 72 2 FAQs 74 3 Technical Support 75 4 Safety and Emission Statement 76 CE Mark Warning 76 FCC Statement 76 NOM 77 ...

Страница 5: ...ion to the LEDs on the front panel This section contains the following Package Contents LED Indicators Buttons Interfaces Product Label 1 Package Contents Unpack the package Your box should contain the following items Wireless Router 1 Power Adapter 1 Ethernet Cable 1 Install Guide 1 If any item is incorrect missing or damaged please keep the original package and contact the vendor for replacement...

Страница 6: ...2 Get to Know Your Router 2 LED Indicators Take FH456V2 0 as an example Your product may differ ...

Страница 7: ...is transmitting WiFi data Off WiFi is disabled 1 2 3 Solid The LAN port is well connected Blinking The LAN port is transmitting data Off No link is detected on the LAN port WAN Solid The WAN port is well connected Blinking The WAN port is transmitting data Off No Ethernet cable is connected to the WAN port WPS Solid WPS is enabled or a WPS connection is established Blinking The Router is performin...

Страница 8: ...to factory default settings PWR Power Connector Insert the included power adapter into this connector 4 Product Label This label can be found on the bottom panel of the Router 1 Default Access 192 168 0 1 or www tendawifi com The default login IP address is 192 168 0 1 you can type 192 168 0 1 in the address bar of a web browser to log in to the Router s User Interface The default login domain nam...

Страница 9: ...iFi 1 Position Your Router The Router lets you access the Internet anywhere within the operating range of your wireless network However the operating range of your wireless connection can vary significantly depending on the physical placement of your Router And pay attention to the followings Place it around the central area which your laptops smart phones and other devices usually surround and pr...

Страница 10: ...igh shelf keeping the number of walls and ceilings to a minimum between the Router and other clients such as computers and smart phones Keep it away from electrical devices that are potential sources of interference such as ceiling fans home security systems or microwaves ...

Страница 11: ...ct type 1 if a modem is required for your Internet access and select type 2 if you access the Internet without a modem Type 1 Telephone Line FTTH Fiber To The Home Cable Access Connect the cable prepared by yourself from the Internet side to your modem Connect the modem to the WAN port of the Router Insert the power adapter to your Router s Power port and plug the other end to a power outlet Inser...

Страница 12: ...t and plug the other end to a power outlet Connect a computer to the Router Select wired or wireless connection as you like to connect your computer to the Router Wired Connection Connect an Ethernet cable included in the packet to the Ethernet port of your computer and insert the other end of the Ethernet cable into 1 2 3 port of the Router Wireless Connection 1 2 ...

Страница 13: ...ly once again 3 The devices can only access the Internet after you finish Internet configuration 3 Log in to the Router s User Interface Launch a web browser on your connected computer type tendawifi com or 192 168 0 1 in the address bar and tap Enter on the keyboard There are 10 languages English Deutsch Españ ol Franç ais Italiano Polski Română Magyar Portuguê s Tü rkç e of the User Interface An...

Страница 14: ... first time please refer to the solutions in FAQ Q1 4 Specify the Internet Settings After the steps above you will log in to the Router s Quick Setup Wizard if you access the Router at the first time or restore your Router to factory default The Router will detect your connection type automatically Follow the corresponding steps to complete the Internet settings according to your Router s detectio...

Страница 15: ...namic IP PPPoE Static IP Dynamic IP If the following page appears it indicates that your connection type is Dynamic IP No parameter is required just click Next to continue Customize your WiFi name and password then click Next to continue ...

Страница 16: ...nternet now If you want to experience more features click More to log in to the Router s user Interface When the following page appears it indicates that you cannot access the Internet After a few seconds the Status page will appear Check the Connection Status on the Status page and try solving the problem according to the onscreen instructions Please refer to Internet Connection Status for detail...

Страница 17: ...he new WiFi name and password you set in Quick Setup Wizard to connect to the Router again When the following page appears it indicates that you cannot access the Internet The wireless connection will disconnect You need to use the new WiFi name and password you set in Quick Setup Wizard to connect to the Router again And Log in to the Router s User Interface check the Connection Status on the Sta...

Страница 18: ...net Connection Status for details PPPoE If the following page appears it indicates that your connection type is PPPoE Type the user name and password your Internet Service Provider provided and click Next Customize your WiFi name and password then click Next to continue ...

Страница 19: ...nternet now If you want to experience more features click More to log in to the Router s user Interface When the following page appears it indicates that you cannot access the Internet After a few seconds the Status page will appear Check the Connection Status on the Status page and try solving the problem according to the onscreen instructions Please refer to Internet Connection Status for detail...

Страница 20: ...e new WiFi name and password you set in Quick Setup Wizard to connect to the Router again When the following page appears it indicates that you cannot access the Internet The wireless connection will disconnect You need to use the new WiFi name and password you set in Quick Setup Wizard to connect to the Router again And Log in to the Router s User Interface check the Connection Status on the Stat...

Страница 21: ...to check your PPPoE use name and password So please wait for a few seconds and refer to the Connection Status on the Status page Static IP If the following page appears it indicates that your connection type is Static IP Type the static IP subnet mask default gateway and preferred DNS server provided by your Internet Service Provider ...

Страница 22: ...dicates that you can access the Internet now If you want to experience more features click More to log in to the Router s user Interface When the following page appears it indicates that you cannot access the Internet After a few seconds the Status page will appear Check the Connection Status on the Status page and try solving the problem according to the onscreen instructions Please refer to Inte...

Страница 23: ...et in Quick Setup Wizard to connect to the Router again When the following page appears it indicates that you cannot access the Internet The wireless connection will disconnect You need to use the new WiFi name and password you set in Quick Setup Wizard to connect to the Router again And Log in to the Router s User Interface check the Connection Status on the Status page and try solving the proble...

Страница 24: ...ndows 7 iPad iPhone and Android as examples here Choose the corresponding configuration steps according to your needs Windows 8 Click the icon on the bottom right corner of your desktop Tips 1 If you cannot find the icon please move your cursor to the top right corner of your desktop select Settings Control Panel Network and Internet Network and Sharing Center Change adapter settings right click W...

Страница 25: ...ollow onscreen instructions Connected successfully Windows 7 Click the icon on the bottom right corner of your desktop Select your WiFi name from the list click Connect and then follow onscreen instructions Tips If you cannot find the icon please move your mouse to the bottom left corner of your desktop ...

Страница 26: ...ing Center Change adapter settings right click Wireless Network Connection and select Connect Disconnect iPad iPhone Click on Settings Click Wi Fi and choose your SSID Enter your Wireless password and click Join Connected successfully Android Click on Settings Click WLAN to enter your WLAN settings ...

Страница 27: ...Specify Your Internet Settings 23 Enable your WLAN and select your SSID Enter your wireless password and click Connect When your WiFi is connected successfully it will display Connected ...

Страница 28: ...Specify Your Internet Settings 24 ...

Страница 29: ...rol Wireless Repeating Parental Controls and etc Click the following icons shortcut to go to the corresponding features 1 Status In Status page you can check the Internet connection status attached Devices real time statistics and system info Internet Connection Status If the Connection Status displays You can surf the Internet you can access the Internet ...

Страница 30: ... change the Ethernet cable on the WAN port and try again If the Connection Status displays Get an IP Successfully but cannot surf the Internet Please contact Your ISP contact your Internet Server Provider ISP for help If you are using Wireless Repeating feature check if the wireless base station the router you bridge enables PPPoE server If the Connection Status displays No response from the remot...

Страница 31: ...y to log in to the router s user Interface on another computer 4 Contact your Internet Service Provider ISP for help Attached Devices and Real time Statistics This part allows you to view how many devices are connected to your router and their real time statistics Meanwhile you can click this area to go to Bandwidth Control part Bandwidth Control allows you to control the attached devices download...

Страница 32: ...our connection type There are three types of Internet connection on the Internet Settings page PPPoE Dynamic IP and Static IP Usually the Quick Setup Wizard will help you to finish Internet settings and you can also configure them by yourself Refer to the instructions in the form below to select your Internet connection type And follow the corresponding steps to complete your Internet settings ...

Страница 33: ...P Nothing Static IP Static IP address subnet mask gateway DNS server info PPPoE Select PPPoE Enter the user name and password provided by your ISP in the User Name and Password field Click OK Check the Connection Status If it displays You can surf the Internet it indicates you can access the Internet now Parameters below in the picture are for an example only ...

Страница 34: ...30 Specify Additional Settings Dynamic IP Select Dynamic IP and click OK Check the Connection Status If it displays You can surf the Internet it indicates you can access the Internet now ...

Страница 35: ...r the Static IP and other parameters provided by your ISP in the corresponding field Click OK Check the Connection Status If it displays You can surf the Internet it indicates you can access the Internet now Parameters below in the picture are for an example only ...

Страница 36: ...32 Specify Additional Settings ...

Страница 37: ...N OFF button to enable disable your WiFi and click OK on the bottom of the page to activate the settings Change your WiFi name password This part allows you to change your WiFi name select your wireless security mode and set up or change your WiFi password Remember to click OK on the bottom of the page to save the settings you configure Hide WiFi If the Hide WiFi option is checked the wireless dev...

Страница 38: ...k Setup Wizard the security mode will be changed to WPA2 PSK Recommended WiFi Signal Strength The Router offers two levels of signal strength low and high default Select Low if it can satisfy you Standard offers the widest coverage range while High has strong capability of penetrating wall Select one from them according to your needs Remember to click OK on the bottom of the page to save the setti...

Страница 39: ...work without typing the WiFi password You can establish a WPS connection to your wireless Router via WPS button or PIN code To establish a WPS connection Log in to the Router s User Interface click Wireless and click to enable the WPS feature Use a WPS button If your wireless device has a WPS push button you can use it to connect to the Router Method Click the PBC button on the webpage OR push the...

Страница 40: ...Press the WPS button on the back panel of the Router for 1 3 seconds and then release it Within 2 minutes enable WPS feature on your wireless device Take SAMSUNG cellphone as an example Enter the WLAN setting page and tap the icon on the bottom left corner on the cellphone Then select WPS push button on the pop up subpage The cellphone s WPS feature is enabled ...

Страница 41: ...feature is enabled the security mode and WiFi password cannot be changed 2 If you use the PIN code to establish a WPS connection the WiFi password will be changed into a random password with 63 characters Wireless Parameters In this part you can change the basic settings of your wireless network Network Option This Router supports 4 network options To change the network option select it from the N...

Страница 42: ...the channel unless you experience interference shown by lost wireless connection or slow data transfers If this happens experiment with different channels to see which the best is The recommended channel spacing between adjacent access points is four channels for example use channel 1 and 5 or 6 and 10 Channel Width Select any of these channel widths to accommodate higher transmission speeds Auto ...

Страница 43: ... configure Bandwidth Control based on your own demands Example Always several devices share 4M broadband service in your home You recently have to watch lots of news videos to prepare for a special program but only to find it s hard to go through the videos smoothly Your notebook starves for more bandwidths In this case you can choose to configure a download bandwidth rule in Bandwidth Control to ...

Страница 44: ... Attached Devices list If you find that there is unknown device connected to your router you can click the Internet Access button to prevent it from accessing the Internet via your Router Click the unknown device s Internet Access button to block it Click OK to activate the settings After the settings saved successfully you can find the unknown device will appear in Blocked Devices list 1 2 1 2 ...

Страница 45: ...t connects to the wireless base station There are two types of Wireless Repeating WISP and Universal Repeater When the Router works under WISP mode it assigns IP addresses to its clients by itself And the clients obtain IP addresses from the base station the Router bridges when the Router works under Universal repeater mode You can select WISP OR Universal repeater to extend your wireless network ...

Страница 46: ...hich has your Internet connection then set up the second Router Router B in bridge modes And place the Router B in a different room that has your home entertainment center which located on the second floor Connect the second Router Router B to your computer game console and etc Wireless Router Wireless Router in Bridge Mode ...

Страница 47: ... A Check and make a note of the WiFi name and password of the Router A to which this Router Router B will connect Parameters here are for an example Log in to the Router s User Interface and click Wireless Repeating Click the WISP button to enable the WISP feature WiFi Name SSID Tenda_666666 ZL WiFi Password zl666666 1 ...

Страница 48: ...f the base station Router A and click OK on the bottom of the page Click OK on the prompt window After this Router Router B auto reboots it will log in to the Router s Router B s User Interface automatically Click Wireless Repeating and check Connection Status When it displays Connected it indicates that you bridge successfully 2 3 4 5 ...

Страница 49: ...s DHCP server is enabled If not Enable the Router A s DHCP sever Or log in to Router B s User Interface click Internet select Static IP type the required info in the corresponding field and click OK Tips 1 When the Wireless Repeating feature is enabled the Wireless Schedule and WPS features are not available 2 If Router A has a PPPoE server and it s enabled log in to Router B s User Interface clic...

Страница 50: ...nerally you don t need configure the Router A Note The DHCP of Router A MUST be enabled Check and make a note of the WiFi name and password of the Router A to which this Router Router B will connected Parameters here are for an example WiFi Name SSID Tenda_666666 ZL WiFi Password zl666666 1 ...

Страница 51: ...i name wireless network name of the base station Router A Type the WiFi password of the base station and click OK on the bottom of the page Click OK on the prompt windows After this Router Router B auto reboots it will log in to the Router s Router B s User Interface automatically Click Wireless Repeating and check Connection Status When it displays it indicates that you bridge successfully 2 3 4 ...

Страница 52: ...Tips 1 When the Wireless Repeating feature is enabled the Wireless Schedule and WPS features are not available 2 You can only use the domain name www tendawifi com to login to the router B s user interface 6 Parental Controls With Parental Controls you can only allow your teenager to visit some specified sites and restrict access by time To control access to the Internet Log in to the Router s Use...

Страница 53: ...ol for example Kid s cellphone Select the device you want to control and click the Manage button to enable the feature Select the time you allow your teenager to access the Internet for example 19 00 21 00 And specify the days for repeat Check the options before the days such as Friday and Saturday 1 2 ...

Страница 54: ...iting some inappropriate and dangerous sites you can only allow them to visit the appropriate and safe Internet websites you specify or forbid them to visit the Internet sites you specify Log in to the Router s User Interface and click Parental Controls Select the device you want to control and click the Manage button to enable the feature 3 ...

Страница 55: ...ng to your needs For example you want to forbid your teenager to visit facebook website Configure it as follows Select Only Forbid from Website Restrictions Type facebook in Website Specified field and click Add Click OK on the bottom of the page to activate the settings 1 ...

Страница 56: ... Host DDNS and UPnP Static IP Address Assignment Some features such as Bandwidth Control Parental Controls Port Forwarding and DMZ Host require the devices to have a static IP Static IP address assignment feature can assign a static IP to a specified device manually for some IP based features If you want your computer always to get a static IP address 192 168 0 100 follow the steps below Log in to...

Страница 57: ...2 168 0 100 in IP Address field Type C8 9C DC 60 54 69 in MAC Address field Customize a name for your computer for easy recognition Click the icon and click OK on the bottom of the page to activate the settings When the settings take effect your computer will always obtain the IP address 192 168 0 100 2 3 4 5 C8 9C DC 60 54 69 ...

Страница 58: ...e page to activate the settings Port Forwarding Port Forwarding feature helps you to direct network traffic from the Internet to a specific port of the device on your local network If you have a server in your home network you can allow certain types of incoming traffic to reach the server For example you might want to make a local web server or FTP server visible and available to the Internet Exa...

Страница 59: ... that select All IP When you select an internal port from the Internal Port pull down list the extranet port will be auto filled If you select Manual you need to enter the external port manually too Select a protocol for the rule If you don t know which protocol the rule will use you can select Both Click the icon click OK on the bottom of the page to activate the settings Verification When you re...

Страница 60: ...ter is usually dynamic To solve the problem you can use the DDNS feature DMZ Host The DMZ host allows a particular interface or computer to have a direct access to some special massages via the Router without any firewall or network address translator NAT to mask the true identity of the interface or computer These special messages refer to an HTTP server or FTP server Your Router contains its DMZ...

Страница 61: ...ble DDNS Generally Internet service providers ISPs assign IP addresses to identify each Internet account Most ISPs use dynamically assigned IP addresses It means that the IP address can change at any time So when you use some WAN IP based features such as Port Forwarding and etc you cannot know the WAN IP of your Router To solve the problem you can use DDNS feature Register a free DDNS account and...

Страница 62: ...ddress of the Router For example you can use ftp tenda dyndns org 21 instead of ftp 183 37 211 8 21 to visit FTP server when you use Port Forwarding feature Note If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the DDNS feature does not work because private addresses are not routed on the Internet UPnP When UPnP is enabled on your Router a network device possessing a sp...

Страница 63: ...r network you d better change the login password termly To set up a login password Type a password 5 32 characters in New Password field Type the password again in Repeat New Password to confirm it Click OK on the bottom of the page to activate the settings After you set up a login password a password is required when you log in to the Router s User Interface ...

Страница 64: ...Interface and click Administration MTU Do not change the default value unless necessary If you are unable to open some website to receive or send emails etc try to minimize the MTU value until your network returns to normal MTU Applications 1500 Typical for connections that do not use PPPoE or VPN 1492 Used in PPPoE environments ...

Страница 65: ...access the Internet with a specified computer without a Router you can try cloning MAC address for normal Internet access By default it clones the factory MAC address the MAC address of the router If you want to clone the MAC address of the current attached computer select Clone Local Host s MAC and click OK on the bottom of the page If you want to clone other MAC address or change the Router s MA...

Страница 66: ...ter s User Interface and click Administration LAN IP Subnet Mask Here you can customize a LAN IP for your Router When you use the wireless repeating feature you might need to change the LAN IP address in case there is an IP conflict between the LAN IP of the Router and base station The Subnet Mask indicates the network number of the LAN IP address DHCP Server DHCP server can automatically assign t...

Страница 67: ...t manually Preferred DNS Server Alternative DNS Server The Preferred DNS and Alternative DNS server are usually the auto filled when your connection type is Dynamic IP or PPPoE If your connection type is Static IP the Preferred DNS and Alternative DNS server info will be provided by your Internet Server Provider ISP You can also change them in this field if it is required Remote Web Management Thi...

Страница 68: ...y you can use your computer to access your Router s User Interface by entering http 190 136 2 5 8080 in a browser Remote Web Management DDNS However in the example above the WAN IP of the Router in your home may be dynamic You can give the WAN IP a static host name via DDNS to maintain the connection between your Router and the computer in your company Go to DDNS for details to configure a usernam...

Страница 69: ...em time The Router can auto recognize your computer s time zone You can also select your time zone When the Router accesses the Internet you will get the GMT time from the Internet and the system will automatically connect to NTP server to synchronize the time Tips To make some time based features e g WiFi Schedule and Parental Controls effective the time should be set correctly Device Management ...

Страница 70: ...ems Note that when the Router is rebooting do not power off any relevant devices Router computer etc Reset to Factory Defaults Here you can restore this Router to factory default Two methods are available here Method One Log in to the Router s User Interface click Administration and click Reset Method Two Press and hold the RST button on the back panel of the Router for about 8 seconds and then re...

Страница 71: ... to factory default Export Syslog If you want to have a good knowledge of system operation or when you have difficulties in surfing the Internet you need to send your system logs to Tenda technical supporters you can go to this field to export your Royer s syslog Just click Export then the syslog will be downloaded to your computer Firmware Upgrade Tenda official website offers the latest software...

Страница 72: ... connected to the Router with an Ethernet cable and the Router and your computer are kept with power supply If not damage might be done to the Router Sys Auto Maintenance Auto Maintenance helps you to maintain your Router improve your Router s performance and extend the Router s lifecycle So keep the Enable option be checked if unnecessary ...

Страница 73: ... Your computer FAQs Technical Support Safety and Emission Statement 1 Configure Your Computer Windows 8 Right click the icon on the bottom right corner of your desktop Click Open Network and Sharing Center Tips If you cannot find the icon please move your cursor to the top right corner of your desktop select Settings Control Panel Network and Internet Network and Sharing Click Ethernet Properties ...

Страница 74: ... Select Obtain an IP address automatically and Obtain DNS server address automatically and click OK Click OK on the Ethernet Properties window see for the screenshot Windows 7 Click the icon on the bottom right corner of your desktop Click Open Network and Sharing Center ...

Страница 75: ...follow steps below Click Start Control Panel Network and Internet Network and Sharing Center Click Local Area Connection Properties Find and double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically and Obtain DNS server address automatically and click OK ...

Страница 76: ...indows XP Right click My Network Places on your desktop and select Properties Right click Local Area Connection and select Properties Scroll down to find and double click Internet Protocol TCP IP Select Obtain an IP address automatically and Obtain DNS server address automatically and click OK ...

Страница 77: ...73 Appendix Click OK on the Local Area Connection Properties window see for the screenshot ...

Страница 78: ...iPad Q2 I forget my WiFi password what should I do A2 Please follow the instructions below step by step a Log in to the wireless router s User Interface and find Wireless WiFi Name and Password b If you also forget the login password unfortunately restore the router to factory default and set up a WiFi password and a login password again There are no WiFi password and login password by default Res...

Страница 79: ... our technical support Country Hotline Global Hotline 86 755 27657180 United States 1 800 570 5892 Australia 1300787922 New Zealand 800787922 HongKong 00852 81931998 Canada Hotline 1 888 998 8966 Type Details Skype Tendasz Website http www tendacn com E mail support tenda com cn ...

Страница 80: ...sired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction...

Страница 81: ...tance 20cm between the radiator your body NOTE 1 The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment 2 To avoid unnecessary radiation interference it is recommended to use a shielded RJ45 cable NOM Producto NOMBRE DEL PRODUCTO Router Inalá mbrico N300 de Alto Poder MODELO FH456 Alimentador de Energí a Alimentació n 100 240 ca ...

Страница 82: ...78 Appendix ...

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