When Caring for Your
BY TEMPUR
®
Products
During delivery of your mattress
During shipping, the covers of larger items such as mattresses may move from their original position. Once you have
unpacked and placed your BY TEMPUR® product, allow some time for the TEMPUR® Material to warm up in the ambient
air temperature. Then you can simply straighten and smooth the cover back into position by hand.
EASE BY TEMPUR®
IMPORTANT:
Upon arrival of your EASE BY TEMPUR® mattress, check the label on the box and make sure it is within the
required unboxing period at date of purchase. You will be at risk of invalidating your warranty if your mattress is proven to
be kept in the tight packaging and unpacked after this date.
You can use your EASE BY TEMPUR® mattress straight away after unpackaging. It can take up to 72 hours (3days) before
your EASE BY TEMPUR® mattress has regained its original shape and height. The tight compression of the mattress can
cause the cover to crease. This is expected and will disappear as the mattress fully recovers. In some cases, you may be
required to wash your cover to remove the creases.
•
Always follow the washing instructions on the care label placed inside the mattress cover.
That 'new product' smell
Some people notice a slight odour to their new BY TEMPUR® product once unpacked. This is completely harmless and
will disappear after a short period of use. Allow the product to air or 'breathe', preferably uncovered in a well-ventilated
area before and after use to speed up this process.
Maintaining TEMPUR
®
Material
TEMPUR® Material is a pressure relieving surface, engineered with a viscoelastic open cell structure that absorbs and
evenly distributes the weight of your body for maximised comfort. The temperature-sensitive properties soften, compresses
and conforms to the unique shape and weight of your body at average room temperature for personalised support. The
high density of the TEMPUR® Material ensures maximum dimensional stability and comfort. TEMPUR® Material reacts to
the thermal impact of the body. The viscoelasticity in the material ensures your BY TEMPUR® returns to its original shape
after compression with a certain built in delay. This delay varies with different temperatures. You can expect a firmer feel
in cooler conditions of 18°C or less and the higher the temperature the softer your BY TEMPUR® will feel.
Getting Used to The Feel
If your previous mattress used more traditional methods of support such as springs it is likely your BY TEMPUR® mattress
will initially feel different. The unique properties of the TEMPUR® Material, can take some time for the body to adjust
and get used to the feeling.
No Need to Flip
Each mattress model has a build-up of multiple layers, so you sleep on the top side only. To prolong the life of our products,
it is necessary to rotate the mattress head-to-foot periodically to minimize the shape of the body in the coating layers.
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