What will we do?
Where a valid claim is made in accordance with this BY TEMPUR®
Warranty, the Manufacturer shall offer, at its choice, either to repair
the defective product or provide an equivalent replacement product
free of charge.
The Manufacturer will refund the reasonable delivery cost
of returning a defective product for repair or replacement
so long as the claim is valid under the terms of this BY TEMPUR®
Warranty and the product is returned from an address within the
same country as the authorised retailer the product was purchased
from. The repaired or replacement product will be delivered free of
charge to an address within the same country as the authorised
retailer the product was purchased from. In all other circumstances,
any delivery costs associated with any repairs or replacements are
the purchaser's responsibility.
In the event of replacement, the Manufacturer shall endeavour to
provide a replacement product from the same line. However, if the
product line has been discontinued or the product is otherwise not
available, the Manufacturer reserves the right to provide a
replacement product that, in the Manufacturer’s sole discretion,
is similar to the defective product.
The BY TEMPUR® Warranty provides cover from the date of purchase
(or date of manufacture in the case of ex-display/ demonstration
products) of the original product. It is not renewed on the provision of
a repaired or replaced product. In these circumstances, the BY
TEMPUR® Warranty will run for the remainder of the period starting
from the original purchase or manufacture date, as applicable.
Exclusions
The BY TEMPUR® Warranty does not apply if:
•
the product has been purchased used, second hand or from
anyone other than an authorised retailer or directly from
•
the Manufacturer. A list of authorised retailers is available
at
tempur.com
•
the process for making a claim under the BY TEMPUR® Warranty
(set out under the heading "How do you claim under the BY
TEMPUR® Warranty?" below) has not been correctly followed.
•
the product has not been used and/or handled with due care and/or
in accordance with the instructions of use, cleanliness and
maintenance available at tempur.com.
•
defect in EASE BY TEMPUR® mattress is caused by the mattress not
being unpacked (left in the box) for up to 6 months from the
production date causing the material to tear or permanently deform.
Please check the expire date on the mattress box upon arrival.
•
Temporary creases in the cover for EASE BY TEMPUR® that will
disappear within 72 hours or after washing of the cover. Please see
the washing instruction on the care label inside the cover.
•
the product has been deliberately damaged or damaged as a result
of neglect, cuts, burns, flooding or any other improper use by you or
by any third party.
•
the defect is caused as a result of the product having been bent,
squeezed or exposed to cold temperatures for a period of time
causing the material to tear or permanently deform.
•
the EASE BY TEMPUR® mattress was damaged in attempt to
re-compress or re-roll up.
•
the product has been wet or soaked against Manufacturer’s
recommendations.
•
the product is found to be very stained, soiled and/or
otherwise unhygienic.
•
the product has been altered or repaired without the
Manufacturer’s prior permission.
•
the defect is the result of normal wear and tear.
•
zips on the cover of BY TEMPUR® Products unless faulty upon
receipt of product.
How do you claim under the
BY TEMPUR® Warranty?
To claim under the BY TEMPUR® Warranty you must:
•
contact the authorised retailer you originally purchased the product
from (the “Seller”). If the Seller is either no longer in business or is
no longer a BY TEMPUR® authorised retailer, please contact the
Manufacturer.
•
present the original invoice or sales receipt as evidence
of the purchase.
•
have correctly completed the BY TEMPUR® Warranty certificate
given to you at the time of purchase or the online form available at
tempur.com/warranty. Please register your BY TEMPUR® Warranty
as soon as possible after your purchase.
•
return the product to the Seller or to the Manufacturer (but only if
the Manufacturer has requested the product). If the Manufacturer
determines that the claim is valid in accordance with the terms of
this BY TEMPUR® Warranty, you will be refunded the reasonable
delivery costs for the returning the defective product so long as the
product has been returned from an address within the same
country as the Seller.
Our liability to you
The liability of the Manufacturer is limited to the cost of
repair and/or replacement of the product under the BY
TEMPUR® Warranty. Accordingly, the Manufacturer will not
be liable for all other liability for loss or damage howsoever
caused arising out of the purchase, possession, sale or use of
the products. However, the Manufacturer does not exclude or
limit in any way its liability for death or personal injury
caused by its negligence, or fraud or fraudulent
misrepresentation.
The products are only sold for domestic and private use. The
Manufacturer has no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity.
Your legal rights
The BY TEMPUR® Warranty does not affect a consumer’s
statutory rights under applicable law but aims to enhance the
consumer’s rights where applicable.
