Tempur-Pedic Double, Справочное руководство

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®
Troubleshooting
Troubleshooting
In the event that your TEMPUR
®
Advanced Ergo System
™
fails to operate properly, investigate the symptoms and possible
solutions provided in the chart below:
SYMPTOM SOLUTION
Wireless remote control LED Signature Light illuminates
and appears to be operable but will not activate the
Ergo System.
UÊ 6iÀˆvÞÊÌ >ÌÊÌ iÊ«œÜiÀÊVœÀ`ʈÃÊ«Õ}}i`ʈ˜ÌœÊ>ÊܜÀŽˆ˜}]Ê
grounded electrical outlet. A grounded, electrical
surge protection device is recommended. Test the
outlet by plugging in another working appliance.
No features of the
TEMPUR Advanced Ergo System
will activate.
UÊ 6iÀˆvÞÊÌ iÊ,i`Êʏˆ} Ìʜ˜ÊÌ iÊ*ÊVœ˜ÌÀœÊLœÝÊ
is lit – if not the unit is not receiving power.
UÊ *Àœ}À>“ÊÌ iÊ܈ÀiiÃÃÊÀi“œÌiÊVœ˜ÌÀœÊ­ÃiiÊÌ iÊ
Wireless Remote Control Guide , included with
this product, for programming procedures). Make
certain the Power Down Box is easily accessible.
Relocate the Power Down Box if necessary.
UÊ 1˜«Õ}ÊÌ iÊ«œÜiÀÊVœÀ`]ÊÜ>ˆÌÊ{xÊÃiVœ˜`ÃÊ>˜`Ê«Õ}Ê
the power cord back in to reset the electronic
components.
UÊ 9œÕÀÊÃÕÀ}iÊ«ÀœÌiV̈œ˜Ê`iۈViÊ>˜`ɜÀÊiiVÌÀˆV>ÊVˆÀVՈÌÊ
breaker may be tripped. Check both to verify.
UÊ 9œÕÀÊÃÕÀ}iÊ«ÀœÌiV̈œ˜Ê`iۈViÊ>˜`ɜÀÊiiVÌÀˆV>ÊœÕ̏iÌÊ
may be defective. Test the outlet by plugging in
another working appliance.
Wireless Remote Control LED Signature Light
will not illuminate.
UÊ ,i«>ViÊÌ iÊL>ÌÌiÀˆiÃʈ˜ÊÌ iÊ7ˆÀiiÃÃÊ,i“œÌiʜ˜ÌÀœ°Ê
The unit requires four (4) AAA batteries.
UÊ ˜ÃÕÀiÊÌ iÊL>ÌÌiÀˆiÃÊ>Àiʈ˜ÃÌ>i`ÊVœÀÀiV̏ް
Head and/or Foot section will elevate but will
not return to the horizontal (flat) position.
UÊ / iÊÀ}œÊ-ÞÃÌi“Ê“>ÞÊLiʜLÃÌÀÕVÌi`°ÊiÛ>ÌiÊ>˜`Ê
check for an obstruction. Remove the obstruction.
UÊ / iÊ i>`ÊÃiV̈œ˜Ê“>ÞÊLiÊ̜œÊVœÃiÊ̜ÊÌ iÊÜ>°Ê
UÊ / iÊ i>`Lœ>À`ʓ>ÞÊLiÊ̜œÊVœÃiÊÌ iÊi`}iʜvÊ
the mattress. Verify that a 1.5” (38.1mm) to 2”
(50.8mm) distance is between the headboard
brackets and the mattress. Adjust if required.
SYMPTOM SOLUTION
Head or Foot lift function has minor
interference during operation.
UÊ iVŽÊL>ÌÌiÀˆiÃʈ˜Ê7ˆÀiiÃÃÊ,i“œÌiʜ˜ÌÀœ]ÊÀi«>ViÊ
with four (4) new AAA batteries if necessary.
UÊ >ŽiÊÃÕÀiÊÌ >ÌÊޜÕÊ>ÀiÊvœœÜˆ˜}ÊÌ iÊ`ÕÌÞÊVÞViÊ
of the motors (do not operate more than two (2)
minutes over a eighteen (18) minute period, or
approximately 10% duty cycle).
UÊ *ÀiÃÃÊÌ iʏˆvÌÊLÕÌ̜˜ÃÊõÕ>ÀiÞÊEÊ>VVÕÀ>ÌiÞ°
UÊ 7ˆÀiiÃÃÊ,i“œÌiʜ˜ÌÀœÊ“>ÞÊLiÊiÝ«iÀˆi˜Vˆ˜}Ê
common Radio Frequency Interference from other
radio transmitting devices. Wait several seconds,
and then try pressing appropriate button again. See
FCC Compliance Statement on page 5 of this guide.
Excessive massage motor noise.
UÊ vÊÌ iÊLi`ʈÃʏœV>Ìi`ʜ˜Ê >À`ÊÃÕÀv>ViÊyœœÀˆ˜}]Ê«>ViÊ
carpet pieces or rubber pieces (not included) under
each leg or caster of your Ergo System.
UÊ 1Ș}ÊÌ iÊ܈ÀiiÃÃÊÀi“œÌiÊVœ˜ÌÀœ]ÊiiÛ>ÌiÊÌ iÊ i>`Ê
or foot section a short distance to realign the lift/
lower mechanisms with the bed support platform.
UÊ 6iÀˆvÞÊÌ >ÌÊޜÕÀÊÀ}œÊ-ÞÃÌi“ʈÃʘœÌÊ«œÃˆÌˆœ˜i`Ê>}>ˆ˜ÃÌÊ
a wall, nightstand, or other object that may cause
the vibration or noise.
UÊ vÊÌ iÊÀ}œÊ-ÞÃÌi“ʈÃʈ˜ÃÌ>i`ʜÛiÀÊ>ÊLi`ÊvÀ>“i]ÊÛiÀˆvÞÊ
that the massage motors are not causing the bed
frame (or bed frame components) to vibrate.
UÊ 6iÀˆvÞÊÌ >ÌÊÌ iÊ i>`Lœ>À`Ê>ÌÌ>V “i˜ÌÊ >À`Ü>ÀiʈÃÊ
properly tightened (if used).
A clicking noise is heard under the
bed when raising or lowering. UÊ / ˆÃʈÃʘœÀ“>°Ê/ iʏˆvÌʓœÌœÀÊÀi>ÞÃʺVˆVŽ»ÊÜ i˜Ê
they are engaged. No action is required.
Massage motor over heats or stops
UÊ vÊÌ iÊۈLÀ>̈œ˜Ê“œÌœÀʜÛiÀÊ i>ÌÃ]ÊÌ iÊ
thermoprotection will turn the motor off. Wait 15
minutes, turn the MASSAGE ON back on. If it does
not come on, turn it off and report the situation to
customer service.
18
Customer Service: 1–800–979–1457
19
Customer Service: 1–800–979–1457