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Chapter 6: Warranty and Return

40-400-00013, Rev. C

Page 23

Chapter 6: Warranty and Return

Warranty Information

Teltone warrants this product to be free of defects in workmanship and materials
for a period of 1 year.

Return Procedures

If a unit is found to be defective, contact Teltone customer service to obtain a
RMA (Return Material Authorization) number and shipping instructions. When
returning units, provide the following information:

•

Unit model number, unit part number, and serial number (obtained from
the Unit ID label).

•

Teltone RMA number

•

All available fault information

•

Complete shipping and billing address

•

Repair purchase order

Technical Assistance

For technical assistance on this product, call Teltone technical support at
425-951-3390 or send an email to [email protected].

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Содержание M-390

Страница 1: ...Polling Controller M 390 Product Manual 40 400 00013 Rev C ...

Страница 2: ...tered trademark of Teltone Corporation Windows is a registered trademark of Microsoft Corporation Other company and product names may be trademarks or registered trademarks of their respective owners Teltone Corporation Bothell Washington USA Customer Service 425 951 3388 Technical Support 425 951 3390 Fax 425 487 2288 Email info teltone com Website www teltone com ...

Страница 3: ...he Polling Controller 2 Mounting Options 3 Compatibility 3 Figure 1 Polling Controller 4 Chapter 2 Overview 5 Figure 2 Typical Application 5 Basic Operation 6 Chapter 3 Polling Controller Installation 7 Are You Ready 7 Single Unit Installation 7 Installing Multiple Units in Carrier 8 Figure 3 Polling Controller Carrier UM 112 801 9 Chapter 4 Programming 11 Remote Programming the LSS 11 Setup Polli...

Страница 4: ... for Remote Programming 16 Example Table 4 Transfer Codes for Remote Programming 16 Table 5 Port Routing Code Defaults 17 Chapter 5 Polling Controller Operation 18 Typical Call Sequence 18 Programmable Options 19 Chapter 6 Warranty and Return 23 Chapter 7 Quick Start Guide 24 Appendix 1 Specifications 29 Appendix 2 Ordering Information 31 Appendix 3 Glossary 32 Appendix 4 Index 35 Page ii ...

Страница 5: ...n was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to connect it to the facilities of the local telecommu...

Страница 6: ...ual LSS is used to indicate both switches The reference manual accompanying the LSS explains how to install program test and operate the LSS or SLSS and should be used in conjunction with this manual Conventions Used In This Manual Where steps are optional they are labeled Optional Where you are to choose between two or more steps they are separated by or Underlined terms in the text are defined i...

Страница 7: ...al Chapter 2 Polling Controller Installation If you are using several Polling Controllers and have purchased a Carrier follow Installing Multiple Units in Carrier in Chapter 3 Note When you have finished installation and have tested each Polling Controller you can program the unit to operate with different commands The factory defaults which are used until you program the unit let you get started ...

Страница 8: ...ed from LSS Steady on full brightness no blink Power present but unit not functioning properly Connectors All connectors are located on the back panel Connectors consist of an RJ 11 Central Office CO line jack and an RJ 11 Polling Modem line jack a Class 2 24 Volt DC 400 mA power jack Use only with a Class 2 power source The center pin is positive on this coaxial power jack The transformer operate...

Страница 9: ...r and line connections A single AC power cord connects to the internal power supply Compatibility The Polling Controller and LSS are intended for use with Loop Start telephone lines and devices The system should not be used with Ground Start telephone lines or devices Most telephone lines and devices support Loop Start operation Please check with your telephone company if you are uncertain about y...

Страница 10: ...Polling Controller Reference Manual Page 4 Figure 1 Polling Controller ...

Страница 11: ... calls as well as to determine priorities among devices and types of calls e g outgoing emergency calls from the substation take priority over polling calls Programming of options in the Polling Controller is done with a touchtone telephone connected to the unit The LSS can also be remotely programmed through a touchtone telephone connected to the Polling Controller Figure 2 illustrates a typical ...

Страница 12: ... calls are routed to the correct port at the LSS every time without guesswork about dial string progress In addition the Polling Controller will hang up polling calls at the originating end when a priority outbound call is initiated at the LSS This ensures that a caller at the LSS will get faster processing of the priority call A single Polling Controller can be used to call many LSS units The Pol...

Страница 13: ...ower Transformer with cord 24 VDC nominal 400 500 mA or UM 112 801 Polling Controller Carrier which houses up to 8 M 390 A 04 units available as an ordering option in Appendix 2 Single Unit Installation The following instructions are intended to help you install the Polling Controller Note Be aware that certain dial codes including or may already be used by your PBX or Key system to operate specia...

Страница 14: ... outlet has power If the LED is on bright but does not flash call Technical Support for assistance After each LSS that will be polled by this unit has been installed place a call to each of its device ports and verify that the call is correctly routed To access the various LSS ports refer to Table 3 to determine the routing code and enter a dialing string similar to the following ATDT4871515 02 Wi...

Страница 15: ...ow the card slots Connect a telephone line to the Polling Controller jack labeled Telco Line using a standard modular cord not supplied Tag and label each line for future reference Use a standard polarity tester to check the polarity Polarity must be correct on the wiring to the units to minimize relay contact wear and avoid bell tap a momentary or single ring of the telephone bell Caution The uni...

Страница 16: ...etermine whether the LSS units that will be polled by the Polling Controller have been programmed for your application If not this can be done from your location using remote programming as described in Chapter 4 After each LSS that will be polled by these units has been installed place a call to each of its device ports and verify that the call is correctly routed To access the various LSS ports ...

Страница 17: ...LSS The LSS can be programmed remotely from the Polling Controller if remote programming has been enabled at the LSS The factory default is remote programming enabled Note If you have not changed the Access Transfer Code for Remote Programming use Routing Digit 7 to access remote programming mode at the LSS If the telephone connection is lost during programming or the LSS loses power the last comp...

Страница 18: ...efault Standalone Default Customer Settings 00 00 Restore to Factory Defaults 00 02 Restore to Standalone Defaults 01 x Enable Automatic Transfer codes x 0 16 1 16 are port numbers 0 disabled 0 0 02 x No Default Ringing Turn Default Ringing on and off 0 disabled 1 enabled 0 0 03 x End Dial String Adds terminator 0 disabled 1 enabled 0 0 04 x Recognize programmable routing codes 0 disabled 1 enable...

Страница 19: ...11 39 Port 12 49 Port 13 59 Port 14 69 Port 15 79 Port 16 89 11 y n x Access Code for Remote Programming y device number 1 4 n number of digits x access code 0 9 Proprietary Device 1 1 Device 2 2 Device 3 3 Device 4 4 15 yy n x Port Routing Codes yy port number 01 16 n number of digits must be 3 x routing code 0 9 must start with 0 See Table 5 See Table 5 16 y n x Remote Programming Routing Codes ...

Страница 20: ...he daisy chaining information Note If the LSS you are working with uses the routing codes 7 0 continue to use these routing codes These are the first four codes in the table Fill in the Transfer Code column with the new entries Plug a DTMF telephone into the Modem port on the Polling Controller Pick up the telephone and press Listen for beeps then enter the Port Transfer Code command For example E...

Страница 21: ... Customer Settings 2 05 5 55 06 6 66 07 7 77 08 8 88 3 09 9 10 10 11 11 12 12 4 13 13 14 14 15 15 16 16 Note Use the 10 yy n x command to change the transfer codes Note If the LSS you are working with uses 7 as the Routing Code for Remote Programming continue to use this routing code 7 is the first code in the table below Chapter 4 Programming 40 400 00013 Rev C Page 15 ...

Страница 22: ...de for Remote Programming use the command 11 y n x filling in the information from the example of Table 4 below Example Table 4 Transfer Codes for Remote Programming Routing Codes for Remote Programming Remote Programming Code LSS to be Programmed 1 111 1 To program the Polling Controller to access the first LSS with a four digit transfer code for remote programming you would enter 11 1 4 111 No D...

Страница 23: ...th Recognize Programmable Routing Codes enabled 04 1 and Call Progress Detect Method Six Digits 05 1 Port Routing Codes Note These routing codes cannot be changed Port 1 01 Port 2 02 Port 3 03 Port 4 04 Port 5 05 Port 6 06 Port 7 07 Port 8 08 Port 9 09 Port 10 10 Port 11 11 Port 12 12 Port 13 13 Port 14 14 Port 15 15 Port 16 16 Note These routing codes may be changed if desired Port 1 011 Port 2 0...

Страница 24: ...mes out and terminates the call 4 The LSS answers the call at the end of the first ring and waits for a transfer code you can program the length of time that the LSS waits for the code the default is four seconds If the LSS does not get a transfer code during the wait period it rings the default port usually Port 1 5 When the LSS recognizes the valid transfer code for Port 3 it rings Port 3 and se...

Страница 25: ... routed to any of the ports using a one to four digit transfer code Each code can be a maximum of four digits in length and can contain any of the 12 DTMF digits Remember that each transfer code must have the same number of digits The factory default transfer codes are proprietary and unpublished If you wish to change transfer code defaults please see Table 3 in Chapter 4 Transfer Code for Remote ...

Страница 26: ...mands two items must be set This item must be enabled and the Line Split method defined below must be set to Six Digits When Recognize Programmable Routing Codes is enabled rotary dialing of routing codes is not recognized Line Split Method The Polling Controller may be configured to split the line after it has recognized the routing code Routing Code Detect Method or after at least 6 digits have ...

Страница 27: ...ay be setup for an alternate call processing scheme by sending a routing code of 1XX instead of the standard 0XX XX equals any two DTMF digits When the unit sees a 1XX routing code it will not look for call progress signals but will instead look for the confirmation answer tone from the switch The switch must be programmed to output this signal by default it is off In this mode the unit cannot mon...

Страница 28: ...ng Routing Codes up to 4 devices These Routing Codes will only be recognized if the Recognize Programmable Routing Codes command is enabled and the Line Split Method is Six Digits These routing codes must be 3 digits in length with the first digit as a zero If the unit recognizes these codes it will send the transfer codes based on detecting ringback If the routing code has a leading digit 1 rathe...

Страница 29: ...er service to obtain a RMA Return Material Authorization number and shipping instructions When returning units provide the following information Unit model number unit part number and serial number obtained from the Unit ID label Teltone RMA number All available fault information Complete shipping and billing address Repair purchase order Technical Assistance For technical assistance on this produ...

Страница 30: ...he polling controller The transfer codes are the two or three digit codes that the polling controller sends to the line sharing switch The polling controller receives the routing codes interprets them and then sends out an appropriate transfer code to the line sharing switch Method 1 Recommended for majority of Telecom Networks A Factory Default Unless you specifically ordered a customer defined c...

Страница 31: ...2 22 Port 3 03 33 Port 4 04 44 Port 5 05 55 Port 6 06 66 Port 7 07 77 Port 8 08 88 Method 2 May be required for Cellular and some Telecom Networks that do not allow dialing during call setup A Call Progress Detect Factory Default If you were unable to establish a communication link with Port 2 either because your call never reached the Line Sharing Switch or because you did reach the switch but ra...

Страница 32: ... the LSS each port transfer code must be individually reprogrammed for stand alone operation Place a call to the Line Sharing Switch by entering the dial string and appending 02 to the end of the number If you connect to the end device hooked up to Port 2 you have successfully established a communication path and need not continue any further Line Splitting Stand Alone Default Routing Codes Transf...

Страница 33: ...ne Sharing Switch has been programmed to accept Stand Alone Transfer Codes 11 22 33 etc for ports 1 2 3 etc perform the following Put the Polling Controller back into programming mode and enter command 00 02 then enter 04 1 then enter 05 1 Reconnect the Polling Controller Note SLSS has the 00 02 reset command With the LSS each port transfer code must be individually reprogrammed for stand alone op...

Страница 34: ... the Programming Mode three digit routing codes starting with 0 indicate the M 390 will look for call progress tones before issuing transfer code Three digit routing codes beginning with 1 indicate the M 390 will look for a three tone confirmation before issuing transfer code Line Sharing Switch must be programmed with command 71 1 if 1 is used NA is printed under the Transfer Codes when it is a F...

Страница 35: ...n on card 5 volt Supply is 4 5 volts the controller is held reset Normal phone service is not affected by reset and exit from reset conditions DTMF Transmit Level 10 dBm into 900 ohm termination combined level Shall not exceed 9 dB with respect to 1mW when averaged over any 3 second period Dimensions 1 53 H x 5 06 W x 5 30 D Indicator Lights Green power and status indicator Environmental Specifica...

Страница 36: ...W x 12 00 D mounts in 19 inch rack Power Internal UL CSA recognized power supply System DTMF Transmit Level 10 dBm into 900 ohm termination combined level Shall not exceed 9 dB with respect to 1 mW when averaged over any 3 second period Call Progress Tones Toward Central Office 10 dBm into 900 ohm termination combined level Shall not exceed 9 dB with respect to 1mW when averaged over any 30second ...

Страница 37: ...1 Power transformer and cord Converts 120 VAC wall power to 24 VDC UM 112 801 Rack mount shelf with built in power supply for holding up to eight M 390 A 04 Polling Controllers optional CA 7F 7 ft Modular Telephone Cord optional CA 25F 25 ft Modular Telephone Cord optional 40 400 00013 Spare copy of this manual Appendix 2 Ordering Information 40 400 00013 Rev C Page 31 ...

Страница 38: ... a local telephone company from a local central office Centrex is leased to businesses as a substitute for a business owned PBX or key telephone system dB A decibel is a unit of measure of signal strength DTMF Dual tone multi frequency Push button telephone signaling When you touch a button on a pushbutton pad it makes a tone actually a combination of two tones one high frequency and one low frequ...

Страница 39: ...f two types of switched trunks outside lines typically leased from telephone companies the other type being ground start A loop start trunk is seized by connecting a low resistance between the tip and ring both wires of the telephone line If you need to find out if a line is loop start call your telephone company Off hook The telephone is in an off hook state when the handset is removed from the c...

Страница 40: ...the Polling Controller receives the routing code it translates it into a transfer code which is sent to the LSS Touchtone See DTMF Transfer Code This code is a translation of the routing code sent to the Polling Controller The transfer code tells the LSS the port to which a call should be routed All transfer codes must have the same number of digits and must be unique When programming transfer cod...

Страница 41: ...tion 31 P Polling Controller basic operation 6 general description 5 illustration 3 Installation 7 9 installation testing 8 ordering information 31 programming 11 17 programming commands 12 specifications 29 Polling Controller LSS typical application 5 Polling Controller and Line Sharing Switch general description 5 Polling Controller Carrier ordering information 31 Polling System basic operation ...

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