SP-401 User Manual
Telpar, Inc.
Page 17 of 25
6.5 Warranty
Telpar — Printer Limited Warranty
For one (1) year after shipment of the printer product to Buyer, Telpar warrants the product
against defects in materials and workmanship provided the product has been operated and
maintained in accordance with manufacturer’s operating and maintenance specifications. This
warranty specifically excludes ribbons, paper and other consumable items.
THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED. TELPAR MAKES NO OTHER WARRANTY AND BUYER SPECIFICALLY WAIVES
ANY OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES THAT EXTEND
BEYOND THOSE DESCRIBED HEREIN.
Telpar’s liability hereunder is limited to the repair or replacement of defective parts. This liability
does not extend to normal wear and tear. Telpar will, solely at its option, remedy all valid
warranty claims either by:
(a)
Repairing or replacing the defective unit at Telpar’s factory; or
(b)
Repairing or replacing the defective subassembly at Telpar’s factory.
If so directed by Telpar, Buyer shall return the defective unit or subassembly, transportation
prepaid by Buyer, to Telpar’s factory. After repair or replacement has been accomplished,
Telpar will return the unit or subassembly, transportation prepaid by Telpar, to Buyer.
As a precondition to any warranty service, prior to return of any units or subassemblies to
Telpar by Buyer, Buyer must contact Telpar’s Order Administration Services and receive
authorization in the form of a Return Material Authorization (RMA) number. Telpar reserves the
right to refuse any goods it has not previously authorized for return, or any goods shipped
without transportation prepaid.
No warranty shall apply to any damage resulting from or caused by Buyer, if Buyer shall make
any changes, modifications, additions or deletions of hardware, software or firmware in the
Printer products sold hereunder without Telpar’s advance written consent.
Upon receiving an RMA from Telpar, warranty service may be obtained by returning the
merchandise, freight prepaid, with a copy of your invoice.
Telephone:
800-872-4886 or 972-420-4700
Fax:
972-420-4272
Email:
Upon inspection, Telpar will make necessary repairs or replacement and return the
merchandise, shipping prepaid.
