Please reread the operation and encryption section of this manual
to make sure you have completed system set-up properly. The
following contains troubleshooting tips that may be helpful in
solving the problem.
Section 7 - Troubleshooting
If you are unable to solve the problem, contact the manufacturer
or dealer from whom you purchased the system for assistance.
Problem
Possible Cause
Solution
RF range of all the beltpacks is less than
normal and/or beltpacks are
experiencing "break-up" of audio in an
area where they have worked well in the
past.
•
Antenna is not connected to the
XO-AP.
•
The two antenna connections are not
connected to the right connectors on the
XO-AP.
•
WiFi RF interference has occurred.
•
Non-WiFi RF Interference has
occurred.
•
Connect the antenna to the XO-AP.
Make sure the correct cable of the
antenna goes to the corresponding
connector on the XO-AP. The XO-AP
front label indicates the transmit and
receive connectors.
•
The XO-AP front label indicates the
transmit and receive connectors. The
antenna's cables are labeled as to their
connection point.
•
Find the source of the interference and
shut it down. Sources of WiFi
interference could be: Laptop/Desktop
computer with its wireless card on or
WiFi AP in or near the press box.
•
If the interference cannot be found or
shut off then press and hold the
<SELECT> button for 3 seconds (until
the decimal point flashes), then release.
The unit will do a clear scan and place
itself on the clearest channel. The
beltpacks do not have to be turned off,
they will follow the XO-AP to the new
channel within a few seconds after the
clear scan is done.
•
Find the source of the interfernce and
shut it down. Sources of interference
could be: Microwave oven in pressbox,
2.4GHz courdless phone nearby, using
a Bluetooth headset near the XO-AP or
beltpack.
•
If the interfence cannot be found or shut
off then manually select a different RF
channel by hitting the <SELECT>
button. Make sure the new channel is at
least several channels away from the
old channel for the best chance of
avoiding the RF interference. The
beltpacks do not have to be turned off,
they will follow the XO-AP to the new
channel after a few seconds.
7-1
