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RECOVERY

In case the Plixus Gateway encounters issues that cannot be solved because it cannot update by itself

anymore (e.g. the update server was changed while the Gateway was offline for a long period of time

and could not be notified about that change), it is possible to restore the configuration using a recovery

USB stick.

If necessary, contact Televic Conference (or your installer or integrator) to ask for recovery content and

get the procedure to install it via a USB stick.

RECOVERY

Содержание PLIXUS

Страница 1: ...conference PLIXUS GATEWAY INSTALLATION GUIDE...

Страница 2: ...nual have made every effort in the preparation of this book to ensure the accuracy of the information However the information in this manual is supplied without warranty either express or implied Neit...

Страница 3: ...y 16 Central Units 16 Plixus Gateway 18 Front view 18 Rear End Connectivity 18 Before Installing the Plixus Gateway Required Information 21 Information about the Organization 21 Information about the...

Страница 4: ...Unit 32 Hardware Installation 33 Physical installation 33 Connecting the Gateway To Plixus AE R 33 Connecting the Gateway To Confidea WAP G4 35 Connecting the Gateway To Confidea WCAP G3 36 Exporting...

Страница 5: ...INTRODUCTION This chapter will give you a short introduction to this manual together with a general description of the Plixus Gateway and its functionalities...

Страница 6: ...on that you may find helpful This indicates that something is very important Important information is something that you need to do in order to accomplish a certain task This provides safety precautio...

Страница 7: ...remises of the customer by allowing traffic in and out between the Internet and the local room transfer of audio video and conference data It also ensures interoperability with all of the other confer...

Страница 8: ...SAFETY INSTRUCTIONS This chapter describes all safety instructions needed to use the Plixus Gateway Read this before using the equipement...

Страница 9: ...ada This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection agai...

Страница 10: ...controlled environment These Wireless discussion units and the Wireless Access Point should be installed and operated with minimum distance of 20 cm between the radiator and your body The RF parts of...

Страница 11: ...in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer s instructions have been adhered to 7 Heat The product should be situated away from heat sources s...

Страница 12: ...g For added protection for this product during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the wall outlet This will prevent damage to the produc...

Страница 13: ...s as the original part Unauthorized substitutions may result in fire electric shock or other hazards 23 Safety Check Upon completion of any service or repairs to this product ask the service technicia...

Страница 14: ...er to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance To reduce the risk of fire or electric shock do not expose this appliance...

Страница 15: ...COMPONENTS This chapter will describe all available hardware components together with how you can use these components to use the Plixus Gateway...

Страница 16: ...latform hosts an authentication service and also embeds a TPM2 0 module ISO IEC 11889 securing the transfer in and out the room of audio video and conference data while also ensuring interoperability...

Страница 17: ...recording of the meeting CONFIDEA WAP G4 Confidea WAP G4 controls all communication to and from the Confidea FLEX G4 Wireless units It can be used for meeting management and comes with both analog and...

Страница 18: ...By distributing traffic across multiple appliances it ensures interoperability with all of the other conferencing devices Central Unit WAP screen cameras Front View Figure 1 2 Front view of Plixus Gat...

Страница 19: ...ine out port 3 5 mm 16 Mic in port 3 5 mm not functional The LAN port is meant to connect the Plixus Gateway to the internal network to which the Central Unit is also connected The WAN port should alw...

Страница 20: ...t must be transferred by the customer to Televic Conference before installing the gateway A separate document will be provided by Televic Conference for the customer to fill in It will also describe t...

Страница 21: ...for installing the Plixus Gateway You will receive a document where you will fill in the required information but you can also retrieve the required data here below Information About The Organization...

Страница 22: ...arately and sent to Televic Conference with the configuration file Information About The Gateway SERIAL NUMBER OF THE GATEWAY The serial number of the Plixus Gateway is needed for its configuration In...

Страница 23: ...e Confero software to connect to the right Central Unit SOFTWARE VERSION OF THE CENTRAL UNIT The software version of the Central Unit is important as the Confero Cloud platform can only connect to a C...

Страница 24: ...ards The Internet The Plixus Gateway must have access to the Internet for both data controlling and audio video streaming The same connection requirements apply to the remote delegates who will partic...

Страница 25: ...ause console warnings but will not impact the session ocsp godaddy com crl godaddy com TCP port 443 https Audio video streaming UDP port 3478 Audio video streaming optional port for enhanced experienc...

Страница 26: ...AP Type of device Linux Debian 10 based Embedded Linux device Network connection type WAN port DHCP LAN port DHCP Static IP address Additional devices that need connectivity to these devices All clien...

Страница 27: ...quest is sent The connection is bidirectional but is always initiated from the corporate network client so it is not possible for an external entity to send malicious traffic in the opposite direction...

Страница 28: ...oogle Chrome click on the following link and follow the steps https support google com chrome answer 114662 For Microsoft Edge go to https support microsoft com en us microsoft edge change site access...

Страница 29: ...o install and configure the Plixus Gateway within an existing conferencing installation It includes a description of how to connect the gateway to the Central Unit the Internet and other conferencing...

Страница 30: ...100 If you are connected to the Internet the Confero Cloud platform opens Log in as Technician Version Of The Central Unit The version of the Central Unit must be 7 2 or higher To check the version of...

Страница 31: ...ed To check whether it is present in your system process as follows 1 Click on the Settings icon in the left bar menu and then on the License tab You will get an overview of all the licenses of your i...

Страница 32: ...tion Of The Central Unit The audio configuration must be changed in the Central Unit Process as follows 1 Click on the Audio icon The following window opens 2 Open the Audio routing tab and select Dis...

Страница 33: ...to the rack using the mounting screws If placed on a desktop make sure the Gateway is in its permanent location with adequate space for airflow maintenance If mounted vertically use an adequate mounti...

Страница 34: ...r to the T CAM manual for more information The Chairman of the room needs to see the other participants during a meeting A monitor can be connected to the Plixus Gateway via the Display port HDMI adap...

Страница 35: ...s AE R Connecting The Gateway To Confidea WAP G4 If your Central Unit is a Confidea WAP G4 device refer to the diagram below to connect the Plixus Gateway The Confidea WAP G4 is using balanced audio s...

Страница 36: ...ay port HDMI adapter It is recommended to use the Monitor1 port to connect a monitor to the Gateway The Plixus Gateway must receive an IP address from the DHCP server installed on the customer network...

Страница 37: ...3 IN COMBINATION WITH PLIXUS MME If your Central Unit is a Confidea WAP G3 device and you re using it in combination with Plixus MME refer to the diagram below to connect the Plixus Gateway HARDWARE I...

Страница 38: ...nts during a meeting A monitor can be connected to the Plixus Gateway via the Display port HDMI adapter The LINE IN port of the Plixus Gateway should be connected to the AUX OUT 2 port of the Plixus M...

Страница 39: ...tion and every time the layout of the room changes The room layout has to be defined prior to exporting the configuration file Refer to the Room Layout section in the Technichian or Operator Chairpers...

Страница 40: ...as the background image of the synoptic and send them to Televic Conference via the support portal https www televic conference com en support home The background image is not automatically added to...

Страница 41: ...een of the Plixus Gateway then the connection between the devices is functional In the bottom right corner of the screen you will find information about the state of the connection the WAN and the Cen...

Страница 42: ...p has been tested It has be to filled in and signed by the customer and is not included in this manual It is recommended to organize a real use test case meeting in order to complete the test plan The...

Страница 43: ...pdates the following message appears When the system is downloading software updates the following message appears During the update the following message appears The system will reboot automatically...

Страница 44: ...Central Unit In order to ensure the correct functionality of the system the Central Unit and other devices of your conferencing system must be up to date The updates must be done manually Refer to the...

Страница 45: ...AQS AND TROUBLESHOOTING This chapter lists the information and error messages that can show on the screen of the Plixus Gateway as well as the questions the customer may have when installing the devic...

Страница 46: ...t Refer to the Installation chapter and verify that all devices are properly connected The Plixus Gateway cannot connect to the Central Unit Refer to the Before Installing Plixus Gateway chapter to ma...

Страница 47: ...Cloud services The system cannot connect to the Internet Verify that the connection of the Plixus Gateway is properly connected to the Central Unit and the PoE switch Verify that the Central Unit is...

Страница 48: ...eboot when the updating process is finished Do not turn off the Plixus Gateway while an update is in progress Upgrade error The Gateway failed to upgrade itself Contact Televic Conference s Support Se...

Страница 49: ...changed while the Gateway was offline for a long period of time and could not be notified about that change it is possible to restore the configuration using a recovery USB stick If necessary contact...

Страница 50: ...l browsers No At this moment the Confero Cloud platform is only compatible with Google Chrome and Microsoft Edge Confero relies on the WebRTC technology Web Real Time Communications that is not suppor...

Страница 51: ...TELEVIC CONFERENCE Leo Bekaertlaan 1 8870 Izegem Belgium 32 51 30 30 45 GET IN TOUCH...

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