Displayed message
Meaning
The Central Unit is not up-to-date.
The Central Unit requires a mandatory update to keep working with the
Confero Platform. The meetings will not be synced anymore from the
Cloud to the Central Unit.
Keep in mind that the Plixus Gateway is automatically updated but that
the Central Unit needs to be updated
manually
.
Refer to the
section or to the manual of your
Central Unit, and update the Central Unit.
Unidentified error.
Refer to the
chapter and verify that all devices are properly
connected.
Contact Televic Conference's Support Service if the problem persists.
Authenticating to Cloud.
This message is shown at startup when the gateway is trying to
authenticate itself to the Confero Cloud services.
The system cannot connect to the Internet.
Verify that the connection of the Plixus Gateway is properly connected to
the Central Unit and the PoE switch.
Verify that the Central Unit is properly connected to the PoE switch.
Verify that the firewall settings are correctly configured.
Verify that the PoE switch is properly connected to the Internet.
Verify the state of the network.
The authentication to the cloud failed.
Verify that the firewall settings are correctly configured.
Verify that you have sent all the required information to Televic
Conference before installing the gateway, in particular the serial number
and the IP address of the Central Unit. Refer to the
section of the manual, as well as to the information sheet you had to fill
in and send to Televic Conference.
Contact Televic Conference to make sure the Plixus Gateway has been
configured properly.
PLIXUS GATEWAY DISPLAY AND TROUBLESHOOTING
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