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Technical support
For any questions, contact Technical Support at
www.televes-usa.com.
Before contacting Technical Support for repair,
read the manual to ensure proper use and attempt
to RESET the unit to clear any problems.
Repair service
Do not return the unit without first contacting
Televes Technical Support.
If the unit needs to be returned, Televes will
arrange for free shipping. The unit will need to be
appropriately packed for shipping.
In compliance with IATA Regulations, when using
our shipping service follow these instructions:
Label the package.
The equipment should fit as snugly as
possible in the box. It is recommended to use
the original packing materials.
Attach the precaution label to the package.
DO NOT LOAD OR TRANSPORT
PACKAGE IF DAMAGED
Lithium ion battery
Failure to comply with these shipping requirements
may result in the shipping agent rejecting the
package.
Warranty
A) Televes warrants, only to the original Purchaser,
all Products be free from any defect in materials
or workmanship for a period of one (1) year,
six (6) months for the battery, from the date of
original purchase, unless otherwise specified.
(B) Televes shall, free of charge and in its sole
discretion, either repair, replace with a new or
factory reconditioned equivalent, or refund
the purchase price of the Product(s), that has
been determined by Televes to be defective in
material or workmanship, subject to the limits
of this warranty.
(C)
This warranty excludes any inoperability
resulting from:
(I)
use or installation that is not in strict
compliance with the written instructions
and specifications;
(II) any modification or alteration performed
by any third party not authorized in writing
by Televes;
(III) service or repair performed by any third
party not authorized in writing by Televes;
(IV) misuse, abuse, intentional harm, or lack of
reasonable care;
(V) fire, ice, snow, rain, wind, water, volcano,
excessive heat or cold, lightning, flood,
power surge, earthquake, or any other acts
of God;
(VI) war, crime, strike, riot, electro-magnetic
pulse, or any other acts beyond the control
of Televes;
(VII) shipping.
(D) All claims under the terms of this warranty must
be made in writing, by the original Purchaser,
within fourteen (14) days of the defect being
known to the Purchaser. Such claims shall be
accompanied by a description of any material
facts related to the claimed defect and the
invoice or other proof of original purchase date
and price. If Televes so requests, the Purchaser
shall, at Purchaser’s expense, deliver the
claimed Product(s) to Televes, within 14 days of
the date of the return authorization. Under no
circumstances shall the Product(s) be returned
to Televes without a return authorization.
E) Any refund to the Purchaser, shall be limited to
