Telestream Wirecast Gear 110 Скачать руководство пользователя | Manualshive

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Support for

WC Gear

Introduction

This section shows you how to obtain customer support for WC Gear and how to make
returns.

Topics



Obtaining Support | Information | Assistance



Return Merchandise Authorization (RMA) Procedure

Obtaining Support | Information | Assistance

Support options for your Wirecast Gear are listed and briefly described below. Provide
your organization name, and contact information, and the serial number of the affected
unit. If the problem cannot be resolved remotely, request an RMA (Return Material
Authorization).

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Содержание Wirecast Gear 110

Страница 1: ...irecast Gear User Guide 1 0 The latest version of the Wirecast Gear User Guide is available at http www telestream net pdfs user guides Wirecast Gear User Guide pdf Wirecast Gear User Guide 229961 Sep...

Страница 2: ......

Страница 3: ...st Gear 10 Registering Wirecast Gear 11 Specifications 11 Operating System Specifications 11 Software Specifications 11 Hardware Specifications 12 WC Gear Panels 13 Introduction 13 Front Panel 14 Rear...

Страница 4: ...Compliance Statements for the Wirecast Gear models 110 210 220 and 230 39 Local Restrictions on 802 11a 802 11b 802 11g and 802 11n Radio Usage Caution 39 Federal Communications Commission FCC Complia...

Страница 5: ...and European Fair Trade Association Regulatory Compliance 43 Declaration of Conformity 44 Warning 44 Achtung 44 Attention 45 National Restrictions 45 Indoor Operation 45 Antenna 45 Power Level Control...

Страница 6: ...Contents 6...

Страница 7: ...ased additional warranty periods The Product hardware components including equipment supplied but not manufactured by the Company but NOT including any third party equipment that has been substituted...

Страница 8: ...f this Limited Warranty or create any new warranties Geographical Limitation of Warranty This limited warranty is valid only within the country in which the Product is purchased licensed Limitations o...

Страница 9: ...easy to operate experience and is based on a standard Windows 10 personal computer Note Consult the Wirecast User Guide included with Wirecast Gear You can download this user guide from the Telestrea...

Страница 10: ...patible with industry standard applications such as Adobe CC Microsoft Office and most standard Windows 10 compatible applications utilities System Refresh allows quick recovery to factory settings in...

Страница 11: ...tp www telestream net telestream support Wirecast Gear register htm 2 Complete the Wirecast Gear registration 3 Click Submit to complete registration Specifications The following topics summarize Wire...

Страница 12: ...ures Intel USB 3 0 with USB Type C 802 11ac 867 Mbps dual band wireless including antenna Bluetooth 115dB SNR HD Audio with Built in Rear Audio Amplifier Dual Intel GbE LAN RJ45 PS 2 Keyboard Mouse Po...

Страница 13: ...tion of WC Gear topic for steps to install and connect to the unit Wirecast Gear is available in HDMI and SDI configurations Both configurations share the same front panel features but each configurat...

Страница 14: ...ut for Microphones Many live producers choose to use a USB based external audio configuration with either a simple A D device with professional connectors or a full audio mixer panel for tactile contr...

Страница 15: ...Out Black This jack can be used to connect speakers in a 4 5 1 7 1 channel audio configuration 6 Line In Blue Line in jack Use this for external audio devices other than microphones 7 Line Out Green...

Страница 16: ...DMI port is HDCP compliant and supports Dolby True HD and dts HD Master Audio formats It also supports up to 192KHz 24bit 8 channel LPCM audio output You can use this port to connect your HDMI support...

Страница 17: ...our video sources such as cameras DVD players computers editors graphics cards and other devices that produce a video output that you want to use as an input for live production SD HD 3G SDI BNC Input...

Страница 18: ...WC Gear Panels Rear Panel Differences 18...

Страница 19: ...easily accessible Also included with all Gear systems are two rack mount ears and screws that allow the system to fit into a standard 19 inch rack and take up 1 3 RU Rack Units This configuration is...

Страница 20: ...he 4 video input connectors on the right rear panel 4 Plug a standard computer monitor into either the HDMI or DVI monitor output ports on the back of the unit Note Every Wirecast Gear unit has two HD...

Страница 21: ...nd mouse on using the power switch on each 9 After all connections have been made plug in the attached power cord to provide power to the unit For input power requirements see Specifications 10 Turn o...

Страница 22: ...Installation of WC Gear Wireless Connections 22...

Страница 23: ...telestream net telestream support wire cast help htm 2 Personalize Windows as explained in the First Time Boot topic below 3 Create individual Windows user accounts on the Wirecast Gear machine if de...

Страница 24: ...Using WC Gear First Time Boot 24 1 Select Location Language and Time 2 When the Microsoft License Acceptance displays read and click Accept...

Страница 25: ...ave a specific requirement click Use Express settings 4 When the Create Account window displays enter your user name and password and click Next After a brief period of configuration your Wirecast Gea...

Страница 26: ...connectors on the Blackmagic DeckLink Duo card This enables the card to capture from all four inputs simultaneously in Wirecast Setup To configure the SDI connectors on the Blackmagic card follow thes...

Страница 27: ...window displays logical input 1 is selected Click on the configure button in the middle of the window to setup this logical input 3 When logical input 1 setup window displays click the Connectors tab...

Страница 28: ...p down menu then click Save 5 When the setup window displays click the right arrow to select the setup page for the DeckLink Duo 2 input Then click the Configure button in the center of the page to op...

Страница 29: ...to make sure they are assigned to SDI 2 and SDI 3 and not to a dual connector setting like SDI 3 SDI 4 NOTE Even though you are configuring logical input 2 you are assigning physical connector SDI 3...

Страница 30: ...his is often used when the video output needs to be synced up with other video outputs The reference adjustment can be accurately timed down to the sample level To adjust the reference input move the...

Страница 31: ...nal peripheral bays Please do not open the chassis to try to diagnose the hardware failure yourself unless permitted to do so This will void your warranty with Telestream and our manufacturer Close an...

Страница 32: ...ard drive in Windows but you can see it in Disk Management right click on the start button choose disk management the drive is just in need of initialization To do this follow these steps 1 Open Disk...

Страница 33: ...ft Windows update issue Microsoft issued a statement updates will cause Windows computers including Wirecast Gear to lose their drivers to capture devices The fastest way to resolve this is to downloa...

Страница 34: ...Troubleshooting and Updating WC Gear Windows Update Issues 34...

Страница 35: ...Assistance Return Merchandise Authorization RMA Procedure Obtaining Support Information Assistance Support options for your Wirecast Gear are listed and briefly described below Provide your organizati...

Страница 36: ...stream GearCare Premium Support Customers who bought GearCare Premium Support may request support as outlined below Includes a 3 year extended warranty and overnight replacement US Support Phone 1 844...

Страница 37: ...vel of Support our representatives will access and diagnose your device remotely You will need to grant us Internet access to your device 5 Upon a failed hardware diagnosis our representative escalate...

Страница 38: ...Support for WC Gear Return Merchandise Authorization RMA Procedure 38...

Страница 39: ...Usage Caution Due to the fact that the frequencies used by 802 11a 802 11b 802 11g and 802 11n wireless LAN devices may not yet be harmonized in all countries 802 11a 802 11b 802 11g and 802 11n prod...

Страница 40: ...ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference...

Страница 41: ...d National Information Infrastructure U NII Bands Operation Statement Within the 5 25 5 35 GHz band U NII devices will be restricted to indoor operations to reduce any potential for harmful interferen...

Страница 42: ...appareil est destin fonctionner l int rieur et l ext rieur des fen tres pour assurer un blindage maximal L quipement ou son antenne d mission install l ext rieur est soumis l octroi de licences et n e...

Страница 43: ...er radars are allocated as primary users i e priority users of the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices Fonctionnement d...

Страница 44: ...2013 EN 61000 4 2 2009 EN 61000 4 3 2006 A1 2008 A2 2010 EN 61000 4 4 2012 EN 61000 4 5 2006 EN 61000 4 6 2009 EN 61000 4 11 2004 Note The products are licensed as required for additional country spe...

Страница 45: ...30 is determined by the host access point As such it is important that the host access point is correctly configured to meet the local regulations The above symbol on the product or its packaging indi...

Страница 46: ...personnel Servicing is required when the device has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the device the device has b...

Страница 47: ...wer cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the device Warning Do not open the chassis There are no user serviceable parts...

Страница 48: ...Regulatory Compliance Statements Warning and Caution Messages 48...

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