TECOM IP2092B Скачать руководство пользователя

Страница: 61 / 63

WEB IP PHONE - USER MANUAL

Troubleshooting

Symptom

Check & Remedy

No operation



Check if the power adapter is properly connected.



Check if the Ethernet cable is properly connected.

No dial tone



Check if the handset cord is properly connected.



Check if the power adapter is properly connected.

LAN connection lost

status message



Check if the Ethernet cable is properly connected

I cannot make call



Check the status of your SIP registration status or

contact your administrator, supplier or ITSP for more

information or assistance.

My IP Phone cannot

receive any phone call



Check if the Ethernet cable is properly connected



Check the status of your SIP registration status, or

contact your administrator, supplier or ITSP for more

information or assistance.

I cannot connect to the

configuration website of

the IP Phone



Check if the Ethernet cable is properly connected



Check the IP address of the IP Phone



Check if your firewall/NAT settings is correct

Содержание IP2092B

Страница 2: ...tlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the appr...

Страница 3: ...alled at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equipment which radiate electromagnetic fields 10 Do not connect the LAN PC port to any network other than an Ethernet network 11 Do not attempt to upgrade your Web IP Phone in an unstable power environment This could cause unexpected issues 12 Do not work on the system or connect or disconnect cables during li...

Страница 4: ...htness 17 Changing the Display Wallpaper 17 Adjusting the Web IP Phone Volume 19 Managing Contacts 20 5 Using the Basic Features of the Web IP Phone 24 Basic Call Operations 24 Making calls 24 Making calls direct IP address calling 24 Answering calls 25 Redialing numbers 25 Muting the microphone 25 Adjusting the voice volume during a conversation 26 Advanced Call Operations 26 Placing calls on hol...

Страница 5: ...Using the Advanced Features of the Web IP Phone 34 Messaging Functions 34 Multimedia Functions 35 File Browser 37 Applications 38 On Condition Function 41 Programmable Keys 42 XML Web Services 47 7 Web Configuration 48 Login page 48 Information 49 Phone Basic Functions 50 Phone Advanced Functions 52 Phone On Conditions 55 Phone Key Settings 56 System Setting 58 Contacts Private Phonebook 59 Contac...

Страница 6: ...multimedia versatile function and PBX equivalent call features After it is deployed and connected among headquarter and remote branch offices all over the world it can make receive and transfer voice over the free IP network All of them are stand alone and always on terminals so that there is no need to have any active PC to let it work With optional capability this phone can perform instant messa...

Страница 7: ...oblem with them please contact the reseller or supplier for assistance The package should include the following items 1 One main unit of Web IP Phone 2 One handset 3 One handset cord 4 One phone base kit 5 One power adapter 5V 2A optional 6 One quick user guide with a warranty card Installing the Foot Stand Kit Operation Description Installing the phone base kit 1 Turn the main unit to rear side N...

Страница 8: ...hole of the main unit And then push the left protrusion of the phone base into the hole of the main unit Finally press the left protrusion down to lock the phone base to the phone Connecting the handset and optional headset 1 Connect the handset cord between the handset and the handset jack on the phone 2 Connect the headset optional on the headset jack of the phone ...

Страница 9: ... jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the DC 5V 2A jack marked on the phone To connect the PoE Connect a network cable regular CAT5 cable between the LAN jack on the phone and an available power and data port on a PoE IEEE 802 3af compliant switch ...

Страница 10: ...rt Name Description of function 0 Main unit The Web IP Phone main unit 1 Handset top cradle For the placement of handset Receiver end 2 Hook switch For hang up and hang off of handset 3 Cradle latch To latch the handset from drop when it stands at 60o degree or is wall mounted 4 Speaker For ring and hands free talking 5 Handset bottom cradle For the placement of handset Transmitter end 6 Message L...

Страница 11: ... used to confirm the setting or phone number dial 12 1 2 3 4 Programmable keys These keys are used for programming as different hot keys by setting on menu A green LED is associated with each key to indicate its status 13 SPKR key This SPKR key is used to activate de activate the Hands free dial or talk A blue LED is associated to indicate its status 14 Mute key This MUTE key is used to activate d...

Страница 12: ...Hands free Microphone input Understanding the Front Panel Indicators LED Color Status Description Off No new message Steady Possible meaning Phone is booting Firmware is upgrading Blinking slow New message indication includes voice mail instant message and e mail Their respective icons are also displayed MSG Red Blinking fast Possible meaning Link disconnected Registration failed System fault and ...

Страница 13: ...aged Off The speaker is not in use SPKR key Blue Steady The phone is in hand free mode Off The microphone is active MUTE key Red Steady The microphone is inactive Off The headset is not in use Headset key Green Steady The phone is in headset mode LCD Screen Indicators The following figure shows a standard format of LCD screen There are 4 soft keys associated with the operation of LCD display For d...

Страница 14: ...s 3 options unconditional forwarding no answer forwarding and busy forwarding Auto answer When the Web IP Phone is enabled Auto Answer the icon will be displayed Any incoming call will be answered automatically Don t disturb When the Web IP Phone is enabled Don t Disturb the icon will be displayed You will not hear or see any incoming call Voice mail When the icon is displayed on the screen of Web...

Страница 15: ...is used for connecting with a Mini Keyboard which is for entering characters by typing keys of it For the Mini Keyboard please contact with your distributor for purchasing 2 Touch panel pen slot The Web IP Phone shipped with a touch panel pen is put in this slot 3 SD card slot Optional This SD card slot is used for inserting a SD card which is for saving preferable multimedia in the SD card and pl...

Страница 16: ... support For advanced experienced user you may refer to the Administration Guide for full information on how to configure all the settings of the Web IP Phone Now if the Web IP Phone is already connected to the network and the VoIP service is activated please follow the following chapters for guideline of using the Web IP Phone The menu to configure your Web IP Phone is as follows You may navigate...

Страница 17: ...ides you can also touch a square of the panel to change contrast and brightness concurrently When you feel the display is at a comfortable level please press the Exit soft key to confirm your setting and exit the LCD setting screen Changing the Display Wallpaper You can change the wallpaper that appears on the standby screen Note If you do not press any keys on the phone after 5 minutes of the bac...

Страница 18: ...ou will see all files in the SD card 4 Use the navigation keys and to move the cursor bar to select one photo that you would like to be the wallpaper 5 Press the More soft key to pop up more options 6 Use the navigation key to move the cursor bar to Save as wallpaper option 7 Press the OK key to confirm the selection 8 When returning to the standby screen you will see the selected photo displayed ...

Страница 19: ...Phone Volume You can adjust speaker volume handset volume headset volume speaker MIC volume handset MIC volume and headset MIC volume through the following procedures Operation Description Menu Phone Settings Volume Settings Adjusting the volume After adjusting the volume press the Save soft key to save the setting For ring volume adjustment you can press the key to make change only when the phone...

Страница 20: ...earch for a contact in both directories but you only can add edit delete and send contacts in the private contact directory In addition you can either add contacts manually or from a call list to the private contact directory Operation Description Menu Contacts or press the hot key directly Adding contacts manually 1 Press the Add soft key to add a contact 2 Press the Edit soft key or touch the Na...

Страница 21: ...ation key and to move the selected bar and then press the OK key or the Details soft key to view the details Besides you can touch the field to enter details page directly 3 Press the Save soft key to add the contact in the private contact directory Menu Contacts or press the hot key directly Editing contacts 1 Press the navigation key to pop up the selected bar Use and to move the selected bar an...

Страница 22: ... page directly 4 After editing press the Save or Exit soft key to accept or cancel the changes Menu Contacts or press the hot key directly Deleting contacts 1 Press the navigation key to pop up the selected bar Use the navigation key and to move the selected bar and then press the OK key or the Details soft key to view the details 2 Press the Delete soft key to delete the contact Searching for con...

Страница 23: ...eric key you pressed For example when in upper case alphanumeric mode you press the key one time the display will show the searching result as below When in upper case alphanumeric mode you press the key twice the display will show the searching result as below When in numeric mode you press the key one time the display will show the searching result as below ...

Страница 24: ...ft the handset You will hear a dial tone 2 Use the keypad to enter the phone number The LCD window displays the digits that you entered and the matching numbers in Contacts Note You may use the BKSP soft key to delete the last digit 3 Press OK key to dial out Making calls 4 On hook the handset when your conversation is over Making calls direct IP address calling 1 Lift the handset You will hear a ...

Страница 25: ... conversation is over 1 Pick up the handset upon hearing the phone ringing Answering calls 5 On hook the handset when your conversation is over 1 Pick up the handset Redialing numbers 2 Press the REDIAL key The last phone number you dialed from the phone will be automatically redialed 1 While being engaged in a conversation you may mute the microphone by pressing the MUTE key Muting the microphone...

Страница 26: ...ced Call Operations Operation Description During a conversion press the Hold key to hold the call Placing calls on hold To resume a held call simply press the Resume soft key 1 During a 2 way call press the Transfer key to pop up Dialing screen and then enter the phone number of the 3rd party Transferring calls Blind transfer 2 Press the OK key to dial out The call will be transferred automaticall...

Страница 27: ...he call You may talk with the 3rd party prior to transfer the call When you are ready to transfer the call press the Transfer key to transfer the held call to the 3rd party 1 During 2 way call press the HOLD key to hold the call 2 Press other inactive line key to pop up Dialing screen and then enter the phone number of the 3rd party 3 Press the OK key to dial out 4 The 3rd party answers the call P...

Страница 28: ...2 Follow voice prompts to retrieve your messages Speed Dial Function The Speed Dial function let you store a list of 12 phone numbers that you can access easily using a Speed Dial number from 0 to 9 and Operation Description Assigning speed dial key 1 Press the Speed Dial soft key 2 Use the navigation key and to move the selected bar and then press the OK key or the Edit soft key to assign a phone...

Страница 29: ...ective phone number automatically Call Block Function The Web IP Phone provides the possibility to block calls with a specific Caller ID You can input a list of 30 Caller IDs Operation Description Menu Phone Settings Call Blocking Assigning call blocking numbers Use the navigation key and to move the selected bar and then press the OK key or the Edit soft key to assign a phone number to the call b...

Страница 30: ...nswer all incoming calls when you are busy on something and hope the call can be received automatically Menu Phone Settings Call Settings Auto Answer Auto answer Use the navigation key and to move the selected bar and then press the OK key or the Select soft key to enter Disable Enable page Finally press the Save soft key to confirm the change You can use this function to hear an alarm tone when y...

Страница 31: ...nswer calls and want all incoming calls to be forwarded to voice mail or other phone number please enable this function And there are three options you can select according to your conditions They are Unconditional No Answer and Busy Menu Phone Settings Call Settings Call Forwarding Call forwarding Use the navigation key and to move the selected bar and then press the OK key or the Select soft key...

Страница 32: ...rmation about the Web IP Phone through the LCD menu This may give you for example the current network settings of the Web IP Phone and the registration status to your ITSP Internet Telephony Service Provider Operation Description Menu Information View information about the Web IP Phone Use the navigation keys to Page Up and Page Down the information pages you would like to view Note When you selec...

Страница 33: ...ation MAC Address Reg Number Reg Status Line 1 6 Registration Information Reg Server On phone Help for Basic Phone Operations Operation Description Menu Information Help Look up help page about basic phone operation In Help page you can find basic phone operation guide It includes Display Icons Access Phone Book Access Voice Mail Making Calls Answering Calls Placing Calls on Hold Transferring Call...

Страница 34: ... receive text messages between Web IP Phones Menu Messaging E mail Using e mail You can use E mail to send and receive emails between any devices that have email account Note To use instant message your call server must support this feature Note To use E mail the Web IP Phone must register to a mail server Please enter all required mail registration information provided by your service provider Af...

Страница 35: ... Video Viewer Viewing video 1 Choose video source from either Embedded Memory or SD Memory Card 2 Press the Play Pause Forward and Backward soft keys to take action 3 You can adjust volume by pressing the hot key Note 1 To play video your Web IP Phone must have MP4 decoder Please contact with your service provider for more information 2 Please note that the supported maximum size of video is 352 x...

Страница 36: ...to 1 Choose photo source from either Embedded Memory or SD Memory Card 2 Press the Open Zoom in Zoom out and Play soft keys to take action 3 When pressing the Play soft key the photos will be played with music if there is music either in Embedded Memory or SD Memory Card 4 You can adjust volume by pressing the hot key Note 1 Basic supported audio format is MIDI 2 To play MP3 format your Web IP Pho...

Страница 37: ... 2 Press the Open Copy Delete Format Send File and Save as Wallpaper only available for photos soft keys to take action Copy It is for you to copy a file from Embedded Memory to SD Memory Card and from SD Memory Card to Embedded Memory Delete It is for you to delete a file Format It is for you to format Embedded Memory or SD Memory Card Send File It is for you to send a file which its file size is...

Страница 38: ...ote or browse date Menu Applications Notes Using notes In Notes you can add delete a note Menu Applications World Clock Using world clock In World Clock you can browse the local time of main cities in the world Menu Applications Painting Board Using painting board In Painting Board you can make a drawing or input text to share with other users who use Web IP Phone by sending out the file to them T...

Страница 39: ...fice phone will display video streaming from the IP camera as soon as it receives an incoming call from the door phone You can decide to pick up the call or reject the call after you see who is calling To use this function please make all required configuration ready and enable door phone function All required configuration includes Phone Number Enter the phone number of the door phone Cam IP Addr...

Страница 40: ...one function on both phones All required configuration on your phone includes Phone Number Enter your colleague s phone number Cam IP Address Enter the IP address of the IP camera aside your colleague Cam Web Port Enter the web port of the IP camera aside your colleague Login Name Enter the login name of the IP camera aside your colleague Login Password Enter the password of the IP camera aside yo...

Страница 41: ...o not disturb 4 Press the Select soft key and then press the Next soft key 5 The Trigger List screen shows up 6 Select When a call incoming 7 The Condition List screen shows up 8 Select Condition1 9 The Parameter Selection screen shows up 10 Press the Select soft key 11 The Value Input screen shows up 12 Enter the phone number of someone you do not want to be disturbed and then press the Select so...

Страница 42: ...function key it will pop up Dialing screen using the line as your setting 3 Key Event Set the function key as Key Event When pressing the function key it will perform the function as your setting You can set one of the following key events in the Key field of Button Settings page F_HOLD F_CONFERENCE F_TRANSFER F_REDIAL F_HANDSFREE F_MUTE F_CONTACTS F_MESSAGE F_HEADSET 4 Speed Dial Set the function...

Страница 43: ...ssing the function key the DND setting is enabled and the LED of the function key becomes green as well as the DND icon displays on the top line bar No matter any number calls you your Web IP Phone will not have any incoming call displayed and only show a missed call icon on the standby screen 9 Anonymous Call Blocking Set the function key to Anonymous Call Blocking When pressing the function key ...

Страница 44: ...ll forward any incoming calls to the number as your setting when your Web IP Phone is off hook or during a call 14 Call Forward No Answer Set the function key to Call Forward No Answer When pressing the function key the Call Forward No Answer setting is enabled and the LED of the function key becomes green Your Web IP Phone will forward any incoming calls to the number as your setting when the cal...

Страница 45: ...g is required to manage them 18 Pick Up It s used for SLA BLA mode using this feature can pick up a ringing call on other phone Note the SIP server should support SLA This function has been tested with FreeSwitch 19 Call Pick Up Set the function key as Pick Up When pressing the function key it will pick up the call in the parking lot as your setting Note To use this function your server such as As...

Страница 46: ...and then press the Select soft key 4 Move the selected bar on 4 Speed Dial and then press the Select soft key 5 The screen returns to the Button Settings screen 6 Move the selected bar on Line and then press the Select soft key 7 The Line Selection screen will show up 8 Move the selected bar on 2 Line 1 and then press the Select soft key 9 The screen returns to the Button Settings screen 10 Move t...

Страница 47: ...r example you can view on line directory weather news currency and stocks information in XML Web Services Moreover you can order meal and control remote devices in this menu However all contents in the XML Web Services depend on the offerings of your company XML Web server or your service provider that they can support For XML Web Services application requirements please contact with your Administ...

Страница 48: ...iguration page user Default user password of Web configuration page 1111 Accessing the phone through web browser just simply enter the http 192 168 1 10 in the location field of the browser If you are not sure about the IP address you can examine the current IP address through phone menu Standby screen Menu Information The following dialog box will pop up and prompt you to provide the user name an...

Страница 49: ...WEB IP PHONE USER MANUAL 49 Information The following is the default page you will see when you login the phone s web page Reboot Reboot system Logout Logout and close the browser window ...

Страница 50: ...et speaker level Range is 1 10 Ring Set the ring level Range is 1 10 Call Forward Busy Set a forward number for phone is in busy status Call Forward Unconditional Set a forward number for phone is in any status Call Forward No Answer Set a forward number for phone is in no answer status No Answer Timeout s Set a timeout duration for phone is in no answer status Call forward All to phone answering ...

Страница 51: ...AD Three options None Off and On Phone Lock Lock this phone Default pin code to unlock it 1234 Enable Transfer Onhook Turn on on hook transfer function Reject Anonymous Call Turn on reject anonymous call function Enable Hold Reminder Turn on hold reminder function Hold Reminder Time Set hold reminder time Enable Call Waiting Turn on call waiting function RTP Port Set RTP port Session Time Set sess...

Страница 52: ...tion To use this function please contact with your administrator or service provider for details Phone Advanced Functions Enable Auto Reply Enable auto reply function Caller Number 1 2 3 Set the number for matching Message 1 2 3 Enter a message that you want to leave for the caller Note Auto reply function provides a friendly reply mechanism for caller when you leave the Phone If you enable this f...

Страница 53: ...port for E Mail application Email SMTP Server Set SMTP server address for E Mail application Email SMTP Port Set SMTP server port for E Mail application Enable Door Phone Click to enable door phone function Door Phone Number Set the phone number of the Web IP Phone that is used as door phone Door Phone Camera IP Port Set the IP address and port number of the IP camera placed aside the door phone D...

Страница 54: ...he IP camera placed aside the video phone IP Camera Location Set a readable name or location for the IP camera IP Address Set IP address of the IP camera Connection Mode Set the mode of IP camera connection There are two modes HTTP and RTSP Login Name Set login user name of the IP camera Login Password Set login password of the IP camera Web Port Set the port number of HTTP mode RTSP Port Set the ...

Страница 55: ...ms for On Condition feature For new setting file example please refer to Appendix B page xx Please note that the new update file will replace of the original template file in the phone Name Set the name for new On Condition item Trigger Select the trigger event for the new On Condition item Condition 0 4 Set the conditions for the new item max to 4 conditions If you let all them empty it will use ...

Страница 56: ...ed 1 2 3 4 Select a line number 1 6 which the function key assigned to Key 1 2 3 4 Number Set a number for the function key Line Key 1 2 3 4 5 6 Set a specified function for each line key 1 6 There are many advanced call features that you can select from the list Line Supported 1 2 3 4 5 6 Select a line number 1 6 which the line key assigned to Line Key 1 2 3 4 5 6 Number Set a number for the line...

Страница 57: ...erence Redial Contacts Hold Set a specified function for each hot key There are many advanced call features that you can select from the list Line Supported Select a line number 1 6 which the hot key assigned to Hot Key Number Set a number for the hot key ...

Страница 58: ...Set a time zone for the phone Save Settings Save changes in this page to the phone Cancel Discard all changes in this page Logout Log out and close the browser window System Log Press the button to pop up the system log web page Set to Default Press the button to set all parameters of the phone to default The phone will auto reboot to make new parameters take effect Clear Phonebook Press the butto...

Страница 59: ...the phone Group Set a group for a phonebook item CallOut Call the phonebook number via web page It is similar to click to dial feature Delete Delete the phonebook number via web page Contacts Public Phonebook Upload Phonebook File Upload phonebook data from the computer to the public phonebook of the phone Please note that public phonebook data is read only user can t edit the data ...

Страница 60: ...M Setting EDM Button 1 2 11 Set a function for the EDM key Line 1 2 6 Select a line for the EDM key Button 1 2 11 Number Set a number for the EDM key Note The EDM setting page will not appear if the EDM is not plugged into the phone ...

Страница 61: ...ted I cannot make call Check the status of your SIP registration status or contact your administrator supplier or ITSP for more information or assistance My IP Phone cannot receive any phone call Check if the Ethernet cable is properly connected Check the status of your SIP registration status or contact your administrator supplier or ITSP for more information or assistance I cannot connect to the...

Страница 62: ...ComingCall Trigger Condition Condition Action RedirectCall Action Template Template Name Call Forward Busy Name Trigger Line Busy Trigger Condition Condition Action RedirectCall Action Template Template Name Call Forward No answer Name Trigger Line NoAnswer Trigger Condition Condition Action RedirectCall Action Template Template Name Call Blocking Name Trigger InComingCall Trigger Condition Param ...

Страница 63: ...tion Condition Action http 127 0 0 1 build in function param1 value1 Action Setting Setting Name Setting Abc Name Trigger IncomingCall Trigger Condition Condition Action http 127 0 0 1 build in function param1 value1 Action Setting Setting Name Setting Abc Name Trigger IncomingCall Trigger Condition Condition Action http 127 0 0 1 build in function param1 value1 Action Setting OCTSetings The End o...

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